Customer Ratings & Reviews
- Model:
- ROG 65W HDMI CHARGER DOCK
- SKU:
- 6542054
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the ROG 65W Charger Dock for ROG Ally, highlighting its overall performance with the ROG Ally. Users appreciate its portability and connectivity, especially the HDMI port for connecting to TVs or monitors. The charging speed is also praised, along with its size and compatibility. However, some users have noted the limited port selection and that it can get warm during use.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Charging speed
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charges well, transfers video well, only a USB 2.0 port. Was hoping to have a simple dock to connect my game drive. I move my games I'm not actively playing so there's space for the ones I am on my Ally. Liked the idea of that just being the charger. No dice
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheRob,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Suddenly stopped charging after a short time
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only owned this product for a few months and suddenly it no longer charges anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alexandrite W,
Thank you for sharing your experience with the ROG 65W Charger Dock. We sincerely apologize for the inconvenience of the unit no longer charging after only a few months of use. To further investigate this issue, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number " N2306027169-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Limited functionality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works but only has one usb port which limits what other input devides you can connect to the Ally.
No, I would not recommend this to a friendOverpriced dock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it's supposed to but the USB-A port could have been at least 3.2 gen 2 instead of just 2.0
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306021732-0005) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Works until....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been working for a couple months now. Until your Ally starts to say "Please use charger included with device."
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Baekunator,
We're sorry to hear that the ROG 65W Charger Dock stopped charging the ROG Ally and we apologize for the inconvenience caused. To further investigate this issue, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306045228-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Broke after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke. Randomly just stopped working after 4 months
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shaneomac,
We're sorry to hear that the ROG Charger Dock stopped working. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend getting the device repaired. We want to assure you that we can help you resolve this issue. You can contact our support team at https://www.asus.com/us/support/CallUs to set up a Return Material Authorization number (RMA) to get the device repaired as soon as possible.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306021732-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sloppy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connections and the plug dont fit snuggly and fall out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FrankXLT,
We are sorry to hear about the issues you're having with the ROG Gaming Charger Dock. This is not the norm and it's not the kind of quality to expect from ASUS. Based on what you have described, it sounds like a defect. If you are still within the return window with Best Buy we recommend returning it for an exchange.
We stand behind our product and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and provide the case number "N2306021732-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No 4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4k lasted about a day then the Ally started doing the “ba-dump ba-dump” sound that you get when devices are being connected/disconnected and it hasn’t done 4k since. I moved this to my HD in the bedroom and use my JSAUX dock on my big screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Walt R,
We sincerely apologize for the issue you've encountered with the ROG Gaming Charger Dock and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306045228-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Overpriced for bad HDMI output functionality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device charges your Ally and gives you one (1) USB port well enough, but the HDMI out functionality (which is probably what you're buying this for) is not good. Blurry display, bad frame rate, and the resolution will randomly resize itself during use. How much of this is the docking station and how much is the ROG Ally itself is debatable, but when they are intended to be used together I'd expect better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ROG Gaming Charger Dock, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Who runs an HDMI cable to a power outlet??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a third party dock with the correct power output. Running your HDMI to a power outlet is precisely as annoying as it may seem. Not sure why this product is designed the way it is.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmishSpaceRobot,
Thank you for sharing your feedback on the ROG Gaming Charger Dock. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review to enhance the product line. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306045228-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Connectivity
Cable doesnt work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cable doesnt work for displaying an external monitor and doesn't charge at all, only tranfers data. Now I cant replace it because its sold out everywhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngelG,
We're sorry to hear that your cable is not working . This is not the quality of service expected from ASUS. We would recommend reaching out to best buy support for further assistance using the link below. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306019795-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
I bought this a while ago
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has always been a little iffy since the beginning. I would plug it in, and it wouldn't charge, and sometimes it would. I think i got a defect unit, but as of now, this thing refuses to charge anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Skorm,
We're sorry to hear that the ASUS ROG 65W Charger Dock stopped working, and we apologize for the inconvenience this has caused. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t charge my Rog ally at the same speed as the original charger that came with my hand held. The features are cool but I when just using the charger alone with nothing else plugged in to the dock, it took longer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BuckyGP,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2306045228-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Stopped Charging My Asus Rog Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working fine until today it doesn’t currently charge but the display port works usb and hdmi have to go return mine
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear EverR,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the charger not working suddenly is a random problem. ASUS provides warranty coverage for the product. If you needfurther assistance with ASUS product,s please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Quality Control is so Negative
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioning after months from time they release, charging and hdmi comes off and on. ASUS releases Rog ally and this charger dock without assurance in Quality Control. I wish they could have made sure that these product have the 100% Quality, with almost no defect. Rog Ally and these dock is so wonderful if the Quality is just perfect. I will have to return this dock and I don’t know if I will get the same one or just go get other better quality product. I wish they can replace it and I will give it a chance.
No, I would not recommend this to a friendNo longer delivers power after 5 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I got this a little over a month ago. Worked great for 4 to 5 weeks. Now, no longer delivers power to anything. Avoid if possible. Almost anything else should work better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sligh,
We're sorry to hear that the ASUS ROG 65W Charger Dock stopped delivering power and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this issue, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
What to expect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's a very nice product for entry level gamers but if you want this to replace your PC you're going to need to buy the ASUS XG Mobile GPU to actually run game smoother
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Techreview,
We appreciate your feedback on the ROG Gaming Charger Dock. We would like to hear from you regarding any changes you think that could be made to this product in order for you to give it a 5-star review. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306045228-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Had issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with disconnects midgame and doesn't support Freesync. It's easy and straightforward to use if you get a good one,. maybe I had a defective one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2310001657-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Doesn't support freesync on external monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked this up to my nice freesync 120 hertz monitor, and it doesn't support freesync. Therefore, I can only classify this as a decent dock but not really for gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Isaac,
We are sorry to hear that the unit does not meet you expectations. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306045228-00055) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Wack
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing sucks, works when it wants. Looks horrible when hook to the tv. You are better off getting third party brand from amazon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adam J,
We sincerely apologize for the issues you're experiencing with the ASUS ROG 65W Charger Dock and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support