Customer Ratings & Reviews
- Model:
- ROG 65W HDMI CHARGER DOCK
- SKU:
- 6542054
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the ROG 65W Charger Dock for ROG Ally for its overall performance, portability, connectivity, and charging speed. The size and compatibility of the dock are also appreciated by some users. However, some customers have expressed concerns about the limited port selection and heat dissipation. Additionally, a few users have noted limitations with the HDMI port performance.
This summary was generated by AI based on customer reviews.
ROG
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this strictly for my rog ally and I only needed it because, I wanted it to do 120 FPS it only got 60 So I recommend this for people who don’t need a high refresh rate It’s good build quality.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ian1220,
Thank you for sharing your comments regarding the ASUS ROG 65W Charger Dock. We understand that it didn't meet your full expectations, and we sincerely apologize for that, as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306045228-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Poor quality Expensive and died after 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and died after 3 weeks. No longer provides power or HDMI but USB still works. Disappointing for sure given how expensive this is. This thing gets VERY hot as well. Do not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian H,
We're sorry to hear that the ROG 65W Charger Dock stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Weird choice but ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reaally off choice by ROG to not have an official 'dock' outside of this solution. Duplicates the scren just fine, just kinda skews any cable management to make work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pip P,
We appreciate you sharing your feedback on this product. We are committed to providing our customers with the best possible experience and we will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306021732-0008 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great idea, but poor quality for how much it costs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for less than a month and it started giving a weird burning plastic smell. When I reached out to Asus about it, they wanted me to send the Charger and my Asus Rog Ally in (which works fine with the original charger), and Best Buy wouldn't do anything about it unless I went to the store. Overall, I can't recommend this and would actually recommend people to stay away from this product if you can. If you are looking for a charger for an Asus Rog Ally, that supports up to 100w so there are better options.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We sincerely apologize for the issues you've faced with the ROG Gaming Charger Dock and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great product, poor shipping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great, but this store sent an open box item although I ordered a new item. Maybe this store is a little suspect.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GregJ,
We are sorry to hear that you received an open-box unit. We would recommend that you reach out to Best Buy Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2310041203-0002) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Faulty cable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I planned to use this on a family trip and it only worked for about 30 seconds before poof... Nothing. The cable won't charge or transfer any data. I am very embarrassed to have spent $70 on this junk. Not happy at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Swanton411,
We're sorry to hear that your product is not working that you have received .This is not the quality of service expected from ASUS. We would recommend reaching out to best buy support for further information.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306019795-0005) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Did its job, until it didn't. Broke after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like many of the 1 star reviews, ROG Ally official charger dock broke after only 2 months of use... the USB port works as intended still connecting to multiple USB connections even a USB dock, but the charging doesn't work... it makes the Ally vibrate every couple of seconds like the initial plug in except doesn't provide a charge. I was planning to buy a 2nd one, because I need the USB connection for peripherals + charging while still being portable around my hands which is not easily done with a dock... but after this one breaking so soon, I might avoid buying the 2nd one and look for a 3rd party that can do the same except with better quality control, because this is not it. Looking to replace now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaneco,
We are sorry to hear that the ROG Charger Dock stopped working. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We take customer satisfaction seriously and want to make sure that our customers are happy with their purchases. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Connection a Little Loose
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue I have is occasionally, it will disconnect and I have to wiggle the cord connecting to my Ally in order for it to work again
I would recommend this to a friend- Cons mentioned:Heat dissipation
Allows full Turbo+heat your room in winter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing get's ridiculously hot. Do not think it will last.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tamdara,
We appreciate your feedback on the ROG Gaming Charger Dock. It is expected that the charger will produce heat due to it being 65W of power. However, if it is overheating we recommend returning your unit to Best Buy for a replacement. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306045228-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
HDMI forces display to second screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no option to allow the Rog Ally not to automatically switch from the screen to the external monitor. I would like to be able to manually switch displays as I do not always want to use my TV when charging. And if my TV is not set to the Rog Ally I get a black screen making it a hassle to switch back. It is also overpriced.
No, I would not recommend this to a friend- Pros mentioned:Charging speed
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charges well, transfers video well, only a USB 2.0 port. Was hoping to have a simple dock to connect my game drive. I move my games I'm not actively playing so there's space for the ones I am on my Ally. Liked the idea of that just being the charger. No dice
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheRob,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Limited functionality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works but only has one usb port which limits what other input devides you can connect to the Ally.
No, I would not recommend this to a friendOverpriced dock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it's supposed to but the USB-A port could have been at least 3.2 gen 2 instead of just 2.0
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306021732-0005) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Works until....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been working for a couple months now. Until your Ally starts to say "Please use charger included with device."
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Baekunator,
We're sorry to hear that the ROG 65W Charger Dock stopped charging the ROG Ally and we apologize for the inconvenience caused. To further investigate this issue, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306045228-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Broke after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke. Randomly just stopped working after 4 months
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shaneomac,
We're sorry to hear that the ROG Charger Dock stopped working. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend getting the device repaired. We want to assure you that we can help you resolve this issue. You can contact our support team at https://www.asus.com/us/support/CallUs to set up a Return Material Authorization number (RMA) to get the device repaired as soon as possible.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306021732-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sloppy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connections and the plug dont fit snuggly and fall out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FrankXLT,
We are sorry to hear about the issues you're having with the ROG Gaming Charger Dock. This is not the norm and it's not the kind of quality to expect from ASUS. Based on what you have described, it sounds like a defect. If you are still within the return window with Best Buy we recommend returning it for an exchange.
We stand behind our product and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and provide the case number "N2306021732-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Suddenly stopped charging after a short time
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only owned this product for a few months and suddenly it no longer charges anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alexandrite W,
Thank you for sharing your experience with the ROG 65W Charger Dock. We sincerely apologize for the inconvenience of the unit no longer charging after only a few months of use. To further investigate this issue, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number " N2306027169-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No 4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4k lasted about a day then the Ally started doing the “ba-dump ba-dump” sound that you get when devices are being connected/disconnected and it hasn’t done 4k since. I moved this to my HD in the bedroom and use my JSAUX dock on my big screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Walt R,
We sincerely apologize for the issue you've encountered with the ROG Gaming Charger Dock and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306045228-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Connectivity
Cable doesnt work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cable doesnt work for displaying an external monitor and doesn't charge at all, only tranfers data. Now I cant replace it because its sold out everywhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngelG,
We're sorry to hear that your cable is not working . This is not the quality of service expected from ASUS. We would recommend reaching out to best buy support for further assistance using the link below. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306019795-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Overpriced for bad HDMI output functionality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device charges your Ally and gives you one (1) USB port well enough, but the HDMI out functionality (which is probably what you're buying this for) is not good. Blurry display, bad frame rate, and the resolution will randomly resize itself during use. How much of this is the docking station and how much is the ROG Ally itself is debatable, but when they are intended to be used together I'd expect better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ROG Gaming Charger Dock, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support