Customer Ratings & Reviews
- Model:
- ROG 65W HDMI CHARGER DOCK
- SKU:
- 6542054
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the ROG 65W Charger Dock for ROG Ally for its overall performance, portability, connectivity, and charging speed. The size and compatibility of the dock are also appreciated by some users. However, some customers have expressed concerns about the limited port selection and heat dissipation. Additionally, a few users have noted limitations with the HDMI port performance.
This summary was generated by AI based on customer reviews.
Who runs an HDMI cable to a power outlet??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a third party dock with the correct power output. Running your HDMI to a power outlet is precisely as annoying as it may seem. Not sure why this product is designed the way it is.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmishSpaceRobot,
Thank you for sharing your feedback on the ROG Gaming Charger Dock. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review to enhance the product line. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306045228-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t charge my Rog ally at the same speed as the original charger that came with my hand held. The features are cool but I when just using the charger alone with nothing else plugged in to the dock, it took longer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BuckyGP,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2306045228-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Stopped Charging My Asus Rog Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working fine until today it doesn’t currently charge but the display port works usb and hdmi have to go return mine
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear EverR,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the charger not working suddenly is a random problem. ASUS provides warranty coverage for the product. If you needfurther assistance with ASUS product,s please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I bought this a while ago
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has always been a little iffy since the beginning. I would plug it in, and it wouldn't charge, and sometimes it would. I think i got a defect unit, but as of now, this thing refuses to charge anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Skorm,
We're sorry to hear that the ASUS ROG 65W Charger Dock stopped working, and we apologize for the inconvenience this has caused. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Quality Control is so Negative
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioning after months from time they release, charging and hdmi comes off and on. ASUS releases Rog ally and this charger dock without assurance in Quality Control. I wish they could have made sure that these product have the 100% Quality, with almost no defect. Rog Ally and these dock is so wonderful if the Quality is just perfect. I will have to return this dock and I don’t know if I will get the same one or just go get other better quality product. I wish they can replace it and I will give it a chance.
No, I would not recommend this to a friendWhat to expect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's a very nice product for entry level gamers but if you want this to replace your PC you're going to need to buy the ASUS XG Mobile GPU to actually run game smoother
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Techreview,
We appreciate your feedback on the ROG Gaming Charger Dock. We would like to hear from you regarding any changes you think that could be made to this product in order for you to give it a 5-star review. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306045228-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Had issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with disconnects midgame and doesn't support Freesync. It's easy and straightforward to use if you get a good one,. maybe I had a defective one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2310001657-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Doesn't support freesync on external monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked this up to my nice freesync 120 hertz monitor, and it doesn't support freesync. Therefore, I can only classify this as a decent dock but not really for gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Isaac,
We are sorry to hear that the unit does not meet you expectations. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306045228-00055) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
No longer delivers power after 5 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I got this a little over a month ago. Worked great for 4 to 5 weeks. Now, no longer delivers power to anything. Avoid if possible. Almost anything else should work better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sligh,
We're sorry to hear that the ASUS ROG 65W Charger Dock stopped delivering power and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this issue, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Avoid!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried using this with the ROG Ally and it was awful. Thought it might've been defective so I exchanged it for another. Same experience. It could barely handle a wireless keyboard and mouse. The connection would cut out constantly and eventually the hdmi output to the TV wouldn't be recognized. Having tried this product more than once, I can't recommend it to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShaneW,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. The charger doesn't support wireless charging, the issue with the wireless keyboard and mouse is possibly related to the unit to where the wireless devices are connected. Regarding the HDMI output not recognizing the TV, please verify if the TV supports HDMI out charging and the charging cable is working properly. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Wack
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing sucks, works when it wants. Looks horrible when hook to the tv. You are better off getting third party brand from amazon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adam J,
We sincerely apologize for the issues you're experiencing with the ASUS ROG 65W Charger Dock and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the time that it DID work. HDMI port died after just two weeks of owning it. Maybe had 6 hours of use on it.
No, I would not recommend this to a friendDefective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 and neither of them work as intended. 1 starts and stops charging randomly and the battery drains 1 does not charge anything at all - not a phone, nothing. Dead on arrival I have been waiting for a new one to come in stock and nothing is available since the device released and I was able to test if it worked. Unfortunate
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheSpyderShow,
We sincerely apologize for the defective ROG Gaming Charger Docks that you have received. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. We recommend returning them to Best Buy and get a replacement when possible. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Bad product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger dock may randomly stop charging the Ally. I set the power scheme to performance mode and it ran warm but still experienced charging issues. I tested different power outlets, power adapters and USB-C charging cables with no issues found. The funny part is Asus asked me to ship the charger dock for repair, and then pay for the return shipping fee. Greedy ASUS!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StarFox000,
We sincerely apologize for the issue you've faced with the device and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. In addition, we would also like to apologize for your disappointment with our repair process. Allow us to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0014" as a reference. Our goal is to investigate this matter and assist in repairing the device as soon as possible. We want to assure you that we can help you resolve this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and it arrived a week before the rog Ally released. Did good at charging, but the second time i used it to do turbo mode my Ally started to vibrate with a pulse game went to 1 frame a second and the charge lite started to flash. Now it wont charge my Ally. Cord still transfer's deta. But no charge.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
We are sorry to hear about the charging issue that you are experiencing with your ROG Gaming Charger Dock. This is definitely not the norm and is not the type of quality to expect from ASUS products. We recommend you to return it to Best Buy for a replacement if you are still within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Faulty after just 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months after purchasing the dock it died. The HDMI and USB features worked fine but power delivery dropped. I tested the dock in a multitude of different ways, using different plugs and outlets, different cords etc. Its extremely disappointing to see that after just 2 months of use it stopped working, essentially making it a $65 paper weight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are experiencing issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306019795-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Power brick is now just a brick, won't charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped providing power via the USB-C port to charge my ROG Ally just past the return window. Ally makes a noise when it's plugged in, as though it sees it, but it does not provide any power. Tested with a known good 100w USB-C power cable as well as the included ASUS 65w cable. Ally can still be charged with other chargers.
No, I would not recommend this to a friendStop charging but really works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s stop charging after awhile but it really work dealing with your gaming monitor
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin J,
We are sorry to hear that your ROG Gaming Charger Dock stops charging after being used for a while. That is definitely the norm and is not the kind of quality to expect from ASUS. Based on what you have described it sounds like a defect and might be due to heat. If you are still within the return window with Best Buy we recommend returning it for an exchange. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306045228-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, green lines on screen using the cable provided, tried other cable the same, updated firmware the same. Tried two different TV the same. Return ~
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issue you've faced with the ROG Gaming Charger Dock and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the Gaming Charger Dock, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Purposeless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Severely needs more slots for usb and other things like ethernet and hdmi. Luckily, plenty of things like that do exist in dock form, so you can rest it and plug it into a setup. If you do plug it in to only this, how are you gonna see the screen without still holding the ally?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew L,
We are sorry to hear that the ROG Ally did not live up to your expectations. You can return this product if it does not meet your needs and we would like to hear from you what additional changes you think would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support