Customer Ratings & Reviews
- Model:
- ROG 65W HDMI CHARGER DOCK
- SKU:
- 6542054
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the ROG 65W Charger Dock for ROG Ally, highlighting its overall performance with the ROG Ally. Users appreciate its portability and connectivity, especially the HDMI port for connecting to TVs or monitors. The charging speed is also praised, along with its size and compatibility. However, some users have noted the limited port selection and that it can get warm during use.
This summary was generated by AI based on customer reviews.
Avoid!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried using this with the ROG Ally and it was awful. Thought it might've been defective so I exchanged it for another. Same experience. It could barely handle a wireless keyboard and mouse. The connection would cut out constantly and eventually the hdmi output to the TV wouldn't be recognized. Having tried this product more than once, I can't recommend it to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShaneW,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. The charger doesn't support wireless charging, the issue with the wireless keyboard and mouse is possibly related to the unit to where the wireless devices are connected. Regarding the HDMI output not recognizing the TV, please verify if the TV supports HDMI out charging and the charging cable is working properly. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the time that it DID work. HDMI port died after just two weeks of owning it. Maybe had 6 hours of use on it.
No, I would not recommend this to a friendDefective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 and neither of them work as intended. 1 starts and stops charging randomly and the battery drains 1 does not charge anything at all - not a phone, nothing. Dead on arrival I have been waiting for a new one to come in stock and nothing is available since the device released and I was able to test if it worked. Unfortunate
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheSpyderShow,
We sincerely apologize for the defective ROG Gaming Charger Docks that you have received. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. We recommend returning them to Best Buy and get a replacement when possible. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Bad product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger dock may randomly stop charging the Ally. I set the power scheme to performance mode and it ran warm but still experienced charging issues. I tested different power outlets, power adapters and USB-C charging cables with no issues found. The funny part is Asus asked me to ship the charger dock for repair, and then pay for the return shipping fee. Greedy ASUS!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StarFox000,
We sincerely apologize for the issue you've faced with the device and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. In addition, we would also like to apologize for your disappointment with our repair process. Allow us to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0014" as a reference. Our goal is to investigate this matter and assist in repairing the device as soon as possible. We want to assure you that we can help you resolve this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and it arrived a week before the rog Ally released. Did good at charging, but the second time i used it to do turbo mode my Ally started to vibrate with a pulse game went to 1 frame a second and the charge lite started to flash. Now it wont charge my Ally. Cord still transfer's deta. But no charge.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
We are sorry to hear about the charging issue that you are experiencing with your ROG Gaming Charger Dock. This is definitely not the norm and is not the type of quality to expect from ASUS products. We recommend you to return it to Best Buy for a replacement if you are still within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Faulty after just 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months after purchasing the dock it died. The HDMI and USB features worked fine but power delivery dropped. I tested the dock in a multitude of different ways, using different plugs and outlets, different cords etc. Its extremely disappointing to see that after just 2 months of use it stopped working, essentially making it a $65 paper weight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are experiencing issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306019795-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Power brick is now just a brick, won't charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped providing power via the USB-C port to charge my ROG Ally just past the return window. Ally makes a noise when it's plugged in, as though it sees it, but it does not provide any power. Tested with a known good 100w USB-C power cable as well as the included ASUS 65w cable. Ally can still be charged with other chargers.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, green lines on screen using the cable provided, tried other cable the same, updated firmware the same. Tried two different TV the same. Return ~
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issue you've faced with the ROG Gaming Charger Dock and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the Gaming Charger Dock, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stop charging but really works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s stop charging after awhile but it really work dealing with your gaming monitor
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin J,
We are sorry to hear that your ROG Gaming Charger Dock stops charging after being used for a while. That is definitely the norm and is not the kind of quality to expect from ASUS. Based on what you have described it sounds like a defect and might be due to heat. If you are still within the return window with Best Buy we recommend returning it for an exchange. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306045228-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Purposeless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Severely needs more slots for usb and other things like ethernet and hdmi. Luckily, plenty of things like that do exist in dock form, so you can rest it and plug it into a setup. If you do plug it in to only this, how are you gonna see the screen without still holding the ally?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew L,
We are sorry to hear that the ROG Ally did not live up to your expectations. You can return this product if it does not meet your needs and we would like to hear from you what additional changes you think would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Horrible product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked mine up brought home it never worked, I checked the continuity of 5v was shorted to ground. Is not dead cables like others are guessing, this thing destroys the USB-c cables.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear viprk24,
We're sorry to hear that you are having issue with your device . This is not the quality of service expected from ASUS. We would recommend reaching out to best buy support for further assistance using the link below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306019795-0004) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Absolutely do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this piece of junk. Have had multiple break. Asus support says take it to the store. Go to the store and they say there's nothing they can do. Left the last one at the store and walked out. Money blown.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason M,
We regret to learn about the issues you've faced with the Charger Dock and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We apologize for the problems and the difficulty getting the product fixed on behalf of ASUS and the reseller.
Allow us to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0017" as a reference so that we can further assist with getting the device repaired as soon as possible. We want to assure you that we can help you resolve this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Official dock that never worked once. Do not buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work once. Tried another cable and nothing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Javycane,
We're sorry to hear that the ROG 65W HDMI Charger Dock is not working and we apologize for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed by the price of this device to simply connect to my television in the cabin of my work truck but a bigger screen was the idea
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bables,
Thank you for sharing your feedback on the ROG Gaming Charger Dock. We understand that you are disappointed with the price of the product and for that, we sincerely apologize. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. We appreciate your feedback which will be passed to our Product team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week past the return period this thing stopped working correctly. Don’t waist your money. Not even Best Buy offers a warranty on this piece of garbage.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working almost immediately. When plugged in when off it no longer charges the Ally. If I plug it in when on it makes the Ally constantly vibrate and I get a warning about not using an official charger.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThomasT,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2307034652-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Better off buying another option and vendor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m his makes no sense. Why give a dock. That has enough power to power your device but not enough to to charge while it’s plugged in and connected to docking components like a rgb keyboard mouse and speakers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dorfy82,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306045228-0006) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Dorfy82
ASUS Customer Loyalty US Support
It works for the ally. .. but thats it. overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it, used it once and returned it. For this price i went with an anker charger and a usbc dock. More versatile, still turbos at 30W, and they play well with others.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frawst,
It is really unfortunate to hear about your disappointment with the product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and want to make sure that our customers are happy with their purchases. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Doesnt charge device while outputting through hdmi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is misleading. One would assume you can keep the asus rog ally charging while outputting to a monitor/tv, but it can't handle doing this simultaneously.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdamL,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306019795-0006 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
It over priced for the quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger worked great for the fist two weeks, but it stopped working. It makes a sound and it won’t work. This is bad since it can damage the pc
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kconnor24 ,
It's unfortunate to hear that you are having issues charger . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2308009763-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support