Customer Ratings & Reviews
- Model:
- ROG 65W HDMI CHARGER DOCK
- SKU:
- 6542054
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the ROG 65W Charger Dock for ROG Ally for its overall performance, portability, connectivity, and charging speed. The size and compatibility of the dock are also appreciated by some users. However, some customers have expressed concerns about the limited port selection and heat dissipation. Additionally, a few users have noted limitations with the HDMI port performance.
This summary was generated by AI based on customer reviews.
Horrible product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked mine up brought home it never worked, I checked the continuity of 5v was shorted to ground. Is not dead cables like others are guessing, this thing destroys the USB-c cables.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear viprk24,
We're sorry to hear that you are having issue with your device . This is not the quality of service expected from ASUS. We would recommend reaching out to best buy support for further assistance using the link below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306019795-0004) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Absolutely do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this piece of junk. Have had multiple break. Asus support says take it to the store. Go to the store and they say there's nothing they can do. Left the last one at the store and walked out. Money blown.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason M,
We regret to learn about the issues you've faced with the Charger Dock and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We apologize for the problems and the difficulty getting the product fixed on behalf of ASUS and the reseller.
Allow us to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0017" as a reference so that we can further assist with getting the device repaired as soon as possible. We want to assure you that we can help you resolve this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed by the price of this device to simply connect to my television in the cabin of my work truck but a bigger screen was the idea
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bables,
Thank you for sharing your feedback on the ROG Gaming Charger Dock. We understand that you are disappointed with the price of the product and for that, we sincerely apologize. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. We appreciate your feedback which will be passed to our Product team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week past the return period this thing stopped working correctly. Don’t waist your money. Not even Best Buy offers a warranty on this piece of garbage.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working almost immediately. When plugged in when off it no longer charges the Ally. If I plug it in when on it makes the Ally constantly vibrate and I get a warning about not using an official charger.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThomasT,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2307034652-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Official dock that never worked once. Do not buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work once. Tried another cable and nothing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Javycane,
We're sorry to hear that the ROG 65W HDMI Charger Dock is not working and we apologize for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Better off buying another option and vendor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m his makes no sense. Why give a dock. That has enough power to power your device but not enough to to charge while it’s plugged in and connected to docking components like a rgb keyboard mouse and speakers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dorfy82,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306045228-0006) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Dorfy82
ASUS Customer Loyalty US Support
It works for the ally. .. but thats it. overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it, used it once and returned it. For this price i went with an anker charger and a usbc dock. More versatile, still turbos at 30W, and they play well with others.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frawst,
It is really unfortunate to hear about your disappointment with the product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and want to make sure that our customers are happy with their purchases. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Doesnt charge device while outputting through hdmi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is misleading. One would assume you can keep the asus rog ally charging while outputting to a monitor/tv, but it can't handle doing this simultaneously.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdamL,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306019795-0006 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
It over priced for the quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger worked great for the fist two weeks, but it stopped working. It makes a sound and it won’t work. This is bad since it can damage the pc
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kconnor24 ,
It's unfortunate to hear that you are having issues charger . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2308009763-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Quality control ?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was defective (no power charging) and no warranty from Asus to repair, only option was to return. It's even sold out so no exchange possible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wyngaal,
We certainly understand your disappointment and the inconvenience this may have caused.
ASUS provides one year warranty coverage for the product. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Close to a fire hazard.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit has massive whine and gets skin melting hot when used with "Turbo". Do NOT buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Visaith,
It's unfortunate to hear that you encounter issues with this product . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2308017831-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Stay away from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely buggy. Doesnt offer 65 watts. Will disconnect often.. cashiers are horrendous aswell.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the Charger Dock and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. Based on what you have described, it sounds like a defect. We recommend contacting the place of purchase for an exchange if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Provides hdmi and usb2.0 and not enough power for ROG and usb excessories
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JustaTechUser,
We completely understand your displeasure with this product. We greatly value your comments on this problem, and I will inform the relevant department about the challenges you are encountering in order to make continual improvements to the product line. If you require any support, please contact me at customerloyalty@asus.com. We'll be delighted to give a prompt resolution to your matter, and I will assist you to the best of my ability. I am here to assist our clients with our goods and to resolve any difficulties that they may have. Your case number is [N2308009763-0004], so we can better help you. Thank you for selecting ASUS!
Best regards.
Schottky.S
ASUS Customer Loyalty - US Support
Finicky connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection was not stable. Sometimes it showed picture and sometimes it didn't.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose Rose,
We sincerely apologize for the connection issue you've faced with the ROG Gaming Charger Dock and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the dock repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wait for an actual dock.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really not worth it, its a glorified charger. Asus is just becoming a joke with the Ally release, insane.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matty,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306027169-0005) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
No good and I wasn’t a refund
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was delivered August 11th 2023 and it has stopped working today smh I want a refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that the ROG Charger Dock stopped working and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend getting the product repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not chargining
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI and USB ports worked but for some reason wouldn't charge my ally. Ended up returning it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason,
We regret to hear that the ROG Charger Dock wasn't charging your ROG Ally and would like to apologize for the inconvenience caused. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad Cable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable is bad right out of the box. Having to return yet none are available to swap at this time
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wayne,
I'm sorry to hear that your product is not working . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306019795-0001) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Trash don't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money will not charge the pc at all had to return twice
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Charger Dock and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We will forward your feedback to our Product team for review.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306027169-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support