Customer Ratings & Reviews
- Model:
- ROG 65W HDMI CHARGER DOCK
- SKU:
- 6542054
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the ROG 65W Charger Dock for ROG Ally, highlighting its overall performance with the ROG Ally. Users appreciate its portability and connectivity, especially the HDMI port for connecting to TVs or monitors. The charging speed is also praised, along with its size and compatibility. However, some users have noted the limited port selection and that it can get warm during use.
This summary was generated by AI based on customer reviews.
Quality control ?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was defective (no power charging) and no warranty from Asus to repair, only option was to return. It's even sold out so no exchange possible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wyngaal,
We certainly understand your disappointment and the inconvenience this may have caused.
ASUS provides one year warranty coverage for the product. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Stay away from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely buggy. Doesnt offer 65 watts. Will disconnect often.. cashiers are horrendous aswell.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the Charger Dock and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. Based on what you have described, it sounds like a defect. We recommend contacting the place of purchase for an exchange if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Close to a fire hazard.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit has massive whine and gets skin melting hot when used with "Turbo". Do NOT buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Visaith,
It's unfortunate to hear that you encounter issues with this product . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2308017831-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Provides hdmi and usb2.0 and not enough power for ROG and usb excessories
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JustaTechUser,
We completely understand your displeasure with this product. We greatly value your comments on this problem, and I will inform the relevant department about the challenges you are encountering in order to make continual improvements to the product line. If you require any support, please contact me at customerloyalty@asus.com. We'll be delighted to give a prompt resolution to your matter, and I will assist you to the best of my ability. I am here to assist our clients with our goods and to resolve any difficulties that they may have. Your case number is [N2308009763-0004], so we can better help you. Thank you for selecting ASUS!
Best regards.
Schottky.S
ASUS Customer Loyalty - US Support
Finicky connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection was not stable. Sometimes it showed picture and sometimes it didn't.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose Rose,
We sincerely apologize for the connection issue you've faced with the ROG Gaming Charger Dock and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the dock repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No good and I wasn’t a refund
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was delivered August 11th 2023 and it has stopped working today smh I want a refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that the ROG Charger Dock stopped working and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend getting the product repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wait for an actual dock.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really not worth it, its a glorified charger. Asus is just becoming a joke with the Ally release, insane.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matty,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306027169-0005) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Not chargining
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI and USB ports worked but for some reason wouldn't charge my ally. Ended up returning it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason,
We regret to hear that the ROG Charger Dock wasn't charging your ROG Ally and would like to apologize for the inconvenience caused. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad Cable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable is bad right out of the box. Having to return yet none are available to swap at this time
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wayne,
I'm sorry to hear that your product is not working . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306019795-0001) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Trash don't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money will not charge the pc at all had to return twice
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Charger Dock and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We will forward your feedback to our Product team for review.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306027169-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Garbage don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage doesn’t work. Worked for maybe a day then stopped.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bradley G,
It is really unfortunate to hear that your ROG Gaming Charger Dock stopped working after only 1 day of use. This is definitely not the norm and is not the type of quality to expect from ASUS products. We recommend returning your unit to Best Buy for a replacement or refund as you should still be within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Best dock available for portable gaming consoles.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dock is all in one and works with Steam Deck, Nintendo switch, as well as ROG ALLY. This is the only dock available anywhere that allows your ROG ALLY to go into turbo mode when you are docked. Do youself a favor and get one of these the next time they are back in stock!
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
ROG Ally Charging Brick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, its Smaller than the included Charging Brick ( more portable in my Waterfield Carrying Case )and delivers full power to the system and displays video on my TV, only thing yo make it perfect would be a stand to sit my Asus ROG Ally on
I would recommend this to a friend - Pros mentioned:SizeCons mentioned:Port selection
Power in a tiny plug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I wish it had 2 USB A ports along with 1USB C. But it’s small and compact which helps with an overcrowded entertainment center.
I would recommend this to a friend Great when paired with ROG ALLY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must have if you own a Asus ROG Ally! Great little addition to my already great device!
I would recommend this to a friend- Pros mentioned:Portability
Great Accessory
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being able to hook up my ROG Ally to a tv and play it like a console or use it as a desktop PC is great. If you get an ally definitely pick this charger dock up too it makes it into a legit PC version of the Switch
I would recommend this to a friend - Pros mentioned:Overall performance
Took a bit, buuut...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a driver update and works great sunce then.
I would recommend this to a friend Good spare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great spare charger very high quality would recommend
I would recommend this to a friend- Pros mentioned:Overall performance
Very good dock charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality product with no problems in its operation, also, I ordered delivery and it arrived quickly.
I would recommend this to a friend - Pros mentioned:Overall performance
Good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very good buy. It works very well and I buy all electronics from Best buy they never fail me.
I would recommend this to a friend