Customer Ratings & Reviews
- Model:
- ROG 65W HDMI CHARGER DOCK
- SKU:
- 6542054
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the ROG 65W Charger Dock for ROG Ally because of its great overall performance, portability, connectivity, and charging speed. The size and compatibility of the charger dock are also well-received. Some customers have expressed concerns about the port selection, heat dissipation, and HDMI performance. A few customers also mentioned concerns about the design.
This summary was generated by AI based on customer reviews.
Fun product to have for your rog alley
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good device let's you enjoy 4k gaming for a portability device
I would recommend this to a friendbetter to look elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no display port hdmi2.0 no 1440 @144hz, usb2.0, this device would be great like 10 years ago
No, I would not recommend this to a friendOverheated and broke in less than a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this maybe about a month ago, the charger got insanely hot and now it does not charge at all, even after cooling it down. VERY poor quality that overheats, better to go with third party dock if you need the hdmi and usb ports. Wasted $60+ for a month of use
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wani,
We sincerely apologize for the issues you've faced with the ROG Gaming Charger Dock and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with repairing the device.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stopped working after 2 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already quit working HDMI port will no longer display.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Druboyx1,
We're sorry to hear that the Gaming Charger Dock stopped working. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance in getting your unit repaired or exchanged.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support