Customer Ratings & Reviews
- Model:
- GZ302EA-R9641TB
- SKU:
- 11945867
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Trash Tier Brick
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What started off as a nice shiny new laptop has quickly become a nightmare. This garbage will not stop freezing when opening up fullscreen applications. Microsoft's trash invasive features will steal 4-8 gigabytes of ram while idle. If you are not saving your work every second, then you better be using Microsoft's sketchy screenshot feature that is constantly recording your computer activity to hopefully recover your constantly lost work. It will run games at very high fidelity for hours and hours, but soon will decide not to anymore. You will spend more time troubleshooting every single possible thing then using the laptop for any form of work or entertainment. Driver rollbacks, factory resets, searching for corrupt files, disabling devices, etc... and I promise you your problems will not be resolved. DO NOT BUY THIS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ABlank,
Thank you for your comment.
We certainly understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing issues besides doing a factory reset, updated Windows, drivers, BIOS, games and applications. If these steps were performed to no avail, this is possibly a random hardware issue. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Performs well but accessory issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard doesn’t work at certain angles, only works laying flat.
I would recommend this to a friendIts Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device the only con i would give it is the price
I would recommend this to a friendAmazing power and versatility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot power. I love this and use it almost everyday when I’m not on my main system.
I would recommend this to a friendMy new favorite Laptop/Tablet I have owned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Gaming performance and the top venting makes gaming on your lap without the venting burns possible
I would recommend this to a friendGood for Game
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product for Game, My son is love it. He take care it good
I would recommend this to a friendIt’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good 2 in 1 laptop, unfortunately battery life while gaming is not that great, and does not support usb c pass through charging, limiting you to take the big brick while traveling.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
Thank you for sharing your experience with the ASUS GZ302EA. We're glad to hear you appreciate its versatility as a 2-in-1 device. We understand your concerns regarding battery performance during gaming and the lack of USB-C pass-through charging, which can impact portability. Your feedback is important and will be shared with our product team for further review.
To help resolve the battery issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506008238-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Great product by asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, it can easily replace any computer.
I would recommend this to a friendWorth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best performance and graphics on a tablet in 2025.
I would recommend this to a friendUnstable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this device, but ultimately am returning it because it was too unstable. I used it less than 2 weeks and in that time it wouldn't wake from sleep a dozen times and had to be hard restarted, crashed 3 times and rebooted itself, and totally froze up twice. On a brand new high end machine, this is unacceptable. ASUS support only gave me the option to ship it in for repair. Worse, this is the second ROG Flow Z13 2025 I have purchased in the last month. I initially had a 128GB from another retailer, and it had the same "not waking from sleep" issue, but on the 3rd day it happened again and nothing I did could get it to reboot. So every time it happened on this second device, I was afraid it was meeting a similar end. This one did always restart, but at this price point, I'd expect it to be more stable than this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David K,
Thank you for your feedback regarding the ASUS ROG Flow Z13 (GZ302EA) Gaming Laptop. We sincerely apologize for the issues you experienced and understand your decision to return the device. Your concerns about system stability and support are important to us. We’ve documented your experience and will share it with our product and engineering teams to help improve future performance and reliability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506030404-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun device to play around with, but you’d get a much better value out of a gaming pc instead.
No, I would not recommend this to a friendSmall yet powerful!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something I could bring with me and Edit videos and some gaming. This device does it all. Only con is the singular small nvme slot. So you are locked yo the 1tb of memory.
I would recommend this to a friendGood product, sub par linux experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and cool cpu/gpu design. Linux compatibility, especially with the wifi drivers, is not feature complete
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steven,
Thank you for sharing your feedback on the ASUS ROG Flow Z13 GZ302EA Gaming Laptop, and we apologize for the issues you've experienced with the Linux operating system. ASUS does not officially support Linux across its devices, so there are no guaranteed drivers, firmware updates, or technical assistance for Linux-based systems. This can result in compatibility issues with various hardware components, such as Wi-Fi adapters, graphics drivers, and power management features, which may require manual driver installation or community-supported solutions.
Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506008238-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Glimpse of the future
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great piece of kit that is a trifecta responsive touchscreen tablet, powerful productivity laptop, and high settings gamer station. (turn off RT) Impressively unique all arounder!
I would recommend this to a friendgreat item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality visuals/ graphics, long battery life, portable
I would recommend this to a friendexcellent device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent device , i highly recommend it. must buy.
I would recommend this to a friendGreat Buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price if your looking for something in a smaller form factor. I saw a review online that said a usb 4 port was dead. I haven had any issues with mine.
I would recommend this to a friendGreat little device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my rog flow z13 so much flex ability and was of use with this device. Only thing I would change is add a TB 5 for the price.
I would recommend this to a friendGreat, but returned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the power you could ask for in a tablet form. Hardest part to get over is the way you have to hold it on your lap. Needs an OLED, to much backlight bleed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EJS48,
Thank you for your feedback on the ASUS GZ302EA Gaming Laptop. We're pleased to know you valued its performance and tablet-style design. We understand your concerns about lap usability and backlight bleed, and we’ll share your comments with our product development team to help guide future improvements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506008238-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Garbage Keyboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance for a tablet, but dissapointing as a laptop. I dont think its possible for them to have cut any additonal corners to make the keyboard less durable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JeremyS,
We regret to learn that you are experiencing keyboard issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506030404-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ- Troubleshooting - Built-in Keyboard Issues https://www.asus.com/support/faq/1015071/