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Customer Ratings & Reviews

Your price for this item is $359.99
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The comparable value price is $449.99

Customer reviews

Rating 4.4 out of 5 stars with 892 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the ROG Rapture GT-AX11000's extensive range, strong performance, and ease of setup. Many found the improved signal strength and WiFi 6 capabilities beneficial, while some noted the router's large size and high price point as drawbacks. A few users experienced issues with firmware and the number of Ethernet ports. Overall, the positive feedback on performance and range outweighs the negative comments regarding size and cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 892 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works like it should

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints it's been working good I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every cent! Tremendous upgrade and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how fast this router is!!! Would recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Easy set up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, just a few minutes and wifi range is great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very expensive paper weight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is junk. My devices do not work with this router. I have several issues; 2.4 GHz devices not connecting, video game consoles with DNS and NAT issues, smart phones with apps that do not work on the 5 GHz band, but do on the 2.4 GHz band. I am unable to connect to VPNs and it appears that OpenDNS servers are not supported. Tech support's suggestions are use slower bandwidths and use the channel every other house around me uses. I will NEVER buy ROG/ASUS routers ever again.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LordChabelo,

      We sincerely apologize for the connection issue you have been experiencing with this router. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQs linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102016040-0020" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support

      [Troubleshooting] Failed Internet access through router: https://www.asus.com/us/support/FAQ/1030645/

      [Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/ Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best router i ever had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From loft to basement no loss of speed what so ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary Overkill

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect router. I use it to run about 50 wireless devices and have them manually grouped across the three bands. It's highly configurable and fast as you'll ever need. I also like that it's mesh capable to expand as needed later. I'm not huge on the appearance, however that is the last priority on my list.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable, Reliable, High Performer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible router. The stability of connection along with advanced features such as remote settings, safety features, etc. This router is heavily hit by my use of gaming, streaming, content creation, all of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for advance gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, upgraded from a Asus ROG AC--5300. unfortunately The AX-11000 experienced a failure that affected performance. I Had to return it for an exchange, which was not available. Excellent service by Best Buy telephone and store support staff. I will definitely get the same Asus AX-11000 when available.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Rog Rapture AX11000 WiFi 6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great pretty simple to set up lighting speeds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router, Little issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router looks amazing and has resolved many of the bandwidth issues i had with my previous router. The only issue i am experiencing right now is that the signal quality in some areas of my house is not as strong. But with the AI mesh, i can just buy another cheaper router to cover that area.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this to upgrade from my netgear ac1900. works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super gaming Tri-band router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tri-band router has really strong signal especially on the 2x 5 Ghz bands, seems like it will go through a brick wall which my old dual band had problems reaching. Also has a 2.5 Gbps gaming port which is great for an ethernet cable MiMesh setup connected to an Asus RT5300.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Even though i couldnt take advantage of the full speeds of this router due to my ISP not offering those speeds it greatly improved my network stability with smart home devices that bogged down my other routers before it.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 1 out of 5 stars

    Does Not Support Apple time Machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at a lot of routers and I had a few must-haves. I ended up with the ASUS GT-AX11000. Not a cheap router and it has a bunch of features I don’t need. I wanted good parental controls, I wanted long range and I wanted to have Apple Time Machine backups for my Macs in the house. I’ve had an Apple Time Capsule for years but with everyone home, it was time for an upgrade. Apparently, I got 2 out of 3 of my must-haves. It’s been months of back and forth with the ASUS customer support team and I just keep getting the same email from them over and over each one with a different case number. The product clearly states that it supports Time Machine and it almost does seem to work but then it doesn’t. The customer support is particularly frustrating because no matter how much documentation(lots of screenshots) you give them the next email from a different person in customer support starts back at zero. You can’t get a knowledgeable person on the phone. I imagine if I were a big institution buying in bulk that I would actually get customer support but if you are just a regular consumer don’t hold your breath. So if you are looking for a router that supports Time Machine save your money. The ASUS GT-AX11000 won't do it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about your issue with customer service and the product. This is not the type of experience we want any of our customers to have. If you still have the unit in your position, I would love to review this matter with you, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is not offering the security features I was looking for that allows you to manually control. The speed was great for the devices that was connected.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We do understand your disappointment and the inconvenience this may have caused you if the router didn't meet the security features that you need.



      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Awesome router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a a bit of a pain in the butt to setup but once I did it’s running flawlessly. I had google Wi-Fi before and was worried if the router would cover my 2600 sqft home and it does with great reception every part of the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has great reviews and I am an Asus fan. So far this router has performed as expected but not anything exceptional as is promoted. More time with it will give me a better perspective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit handles everything I was trying to improve. Speed Drop outs and gaming. Super easy to set up. Lot of options in have not even had time to look at. internet Tv much better with no lag. Handles all th TV's computers phones and gaming on my house well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overkill and I like it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THis router is not for every day people, it is for true games and those enjoy the complexity of optimizing home networks...I love the interface, as I quickly become use to where the essential functions are located in the GUI. It is a must have it for a gear head.

    I would recommend this to a friend