Customer Ratings & Reviews

TLDR: The router must be rebooted every few days as 2.4 drops connection. I bought this router about 12 days ago and read many reviews of it before deciding to buy. I wanted a router that would cover a 2 story house that would also work for an upcoming house. The current house is 2400sqft and new one would be larger. All of the reviews make you think this thing can handle these sizes. Don’t be fooled. It can’t. The 2.4GHz will reach many places and did work downstairs including Into the garage but with speeds very poor (like 2.4Mb p/s) and the 5GHz did not reach. The speed would work for basic internet in the garage but unfortunately the 2.4 would drop out every few days leaving all connections in limbo. The good news is the 5.0 would stay on and actually works very strong. In the same room I would get speeds on my phone of 700+ Mb p/s where as with the old mesh router would only do 70 - 100. The room below the router would do about 500+. Awesome speeds for those channels (two 5GHz). The router has many cool features including 160hz channels and 2.5GB Ethernet if that makes a difference to you and has a plethora of awesome things you can control. Overall I wish this was a better choice than our current setup but alas 3 reboots in 10 days was too much and it had to be returned. I have not picked up a new router as I am waiting for a good (and cheaper) ax mesh with 11000 it seems. Best of luck to you in your search and I hope this was helpful. ;)

I will Rather choose SECURITY. Performance is good, but not that great. When you buy something now days you should extremely look for security in a product, since there are lot of hacking these days. You should read and ask the company who sale the product about that. SECURITY FIXED in 2021 1. FTP WAN Exposure FIXED!! But need FTPS and FTP for each clients. 2. WAN DNS security FIXED!! Need a lot More Improvement SECURITY NOT FIXED since 2005 or before 1. SMB V1(Very Old) to SMB V3 2. Administrator password too SHORT. 3. Aicloud features and SECURITY NOT update Since 2005 or before. 4. OpenVPN Security should be update Regularly. 5. Do NOT mention OS Version. It always run on a old OS. A Serious security concern. 6. All UPCOMING NEW Router comes with all of these BAD thing. PERFORMANCE and UPDATES 1. Every 4-7 Month updates 2. Does Not Update its Features at all. 3. Very Good Hardware Running on a VERY Old OS. 4. USB Port Extremely SLOW. Write Speed 1.2mb/second. That is Horrible! 5. NO USB-C connectivity 6. SUPER BASIC firewall. NO Features Provided 7. Can NOT Block HTTPS. 8. All UPCOMING NEW Router comes with all of these BAD thing. 9. PRICE is TOO HIGH for all the comments provided in this review.

Covers our 3000 sq ft house just fine spend just a little more on this router you won’t be sorry

Great Router, removed several blind spots the previous router had in the house.

1) Within few minutes of receiving it, while attaching one of the eight antennas to the unit, one antenna split into two pieces. The wire disconnected from the piece that screws into the router. This should have never happened. It's a serious design flaw. I figured I'd call the ASUS help number that was in the box that says "Having Trouble - "Please do not return the product to the store before calling." I suppose in my dreams, I'd imagine ASUS saying that "Sure they could send me a $5 replacement antenna." But no, as soon I explained it to them they said return it to the store. The Router works with 7 out of 8 antennas (with some other exceptions below) so I'd rather not mail it back to Best Buy and have no Internet for a week. 2 ) My computer that I use for gaming can't connect to the 2nd 5 GHZ WIFI connection. While all my other devices (iphones, laptops, etc.) can. No idea as to why. (I updated firmware, drivers, etc.) This problem kind of defeats the purpose of buying a gaming router. Very limited documentation came in the box. So I can't find where to look it up. So I'd recommend that you become an expert in Network Hardware and Software for best results.

This router was supposed to be top of the line when I bought it in 2020. The signal has been decent, but it has been plagued with problems that progressively get worse over time. One feature I liked was being able to use the parental time block feature to shut the router off at specific times of the day on the kids devices. It worked like a champ for a few months and then randomly deleted all the ip addresses for the kids devices (which were many!) After re-adding all the devices for the 3rd time, they deleted again. After that stranger things began happening. When I would log into the router from my computer or phone, etc. everything turned into japanese. I don't know japanese, so I had to follow some screenshots to turn it back to english. Fast forward another month, the router turned off completely. I restarted it and all our smart devices (50+) are working with the unit. however now when I try to log into the router, not only am I being japanese again, it doesn't recognize my login anymore. I tried the factory login and still nothing. I called Asus, and after waiting on hold for 20+minutes, they tell me it is out of warranty, so they told me to go to their website and use the chat feature. I used the chat feature, and they proceed to tell me I need to do a factory reset. Which means I have to set up a whole new network SSID and reprogram 50+ devices to work with the router again! There is no guarantee this won't happen again. so I am on the fence about restarting the modem since things are still working. I just can't access the settings in the modem. If I must reset, I will purchase a new modem and throw this one away as no one should have to use this piece of garbage! I only bought this modem for the gaming reliability for one of the kids. I should have stuck with my old reliable Apple router literally the most reliable router I have ever owned. I have also owned netgear. other than the constant connection issues with it I never had a settings issue. Don't even get me started on the ASUS laptop I bought a few years ago! Asus sucks.

Issues after issues from the beginning. What a big waste of money. Run far far away.

Stopped working right after warranty expired terrible product. Do not buy!! I warned you.

What Range...20 feet out and can find either 5g. My old ASUS router had better range and less issues

Does not work out of the box. I have tried two separate copies of this router but can not get the thing to allow me to access it through a hard connection to set it up. All it does is power on and that is it, tried through multiple browser but nothing. Will be returning, hopefully they improve and fix whatever problems are preventing me from setting this thing up on the next iteration.

I ordered this router and paid the extra money to get it in two days. Followed all the set up instructions and out of the box it didn’t work. I called ASUS tech support to help me out and they had me try several things none of which worked. Finally tech support told me to return it to Best Buy because it’s inoperative.

It doesn’t use lan, only WAN?!?! Complete waste of my time I can’t even use it my modem is downstairs and I can’t connect it from there and the router WONT WORK?!?!?! And the only way that this router will work for you is if it’s 1 foot away from your modem. Trash