Customer Ratings & Reviews
- Model:
- GT-BE98 PRO
- SKU:
- 10927301
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
to a friend
i love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this router is a beast. all the parental controls are included in the price. App is easy to navigate. this is simple the best of the best of routers.
I would recommend this to a friendFast Router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is fast and stable router. Easy to set up. Highly recommended.
I would recommend this to a friendReview of ASUS ROG GT-BE98
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this is the best router I've ever had.Also setup is easy
I would recommend this to a friendBeast mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.More than enough power once i figured out the lot network then it was wasy
I would recommend this to a friendStopped working after a couple of months in use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first loved the router, it worked well and was extremely fast. After 2 1/2 months roughly it stopped working. Contacted ASUS about resovling this issue and it has been the most painful experience with customer support in my life. Potentially will be charged for repairs on the device even though its still under warrenty is just ridiculous. If i could go back and choose a different product I would. If the product works for you consistently then it would be a great purchase but in my experience I can’t recommend this product to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
We regret to hear that the router stopped working and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at customerloyalty@asus.com and include the case number " N2409030645-0003" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, great speeds, getting over 2GB download speeds over wifi.
I would recommend this to a friendAsus GT-BE98 Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great value in the high end , its like getting a switch for free with all the ports on it ..
I would recommend this to a friendBest router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best router you can get. No network issues both internet and things that i have running on the internal network as well
I would recommend this to a friendcost triple price No major improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi range did not increase, nor did it speed up my WiFi faster than my old router. It took me 2-3 days to adjust the antennas to get coverage in my whole house.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BigTou,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510005431-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Joe r
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router! Lots of gaming options and looks amazing! A true center piece!
I would recommend this to a friendAmazing router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a house full of gamers this is a must have.
I would recommend this to a friendConnection failures
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay have to return to exchange for another one this one isn’t connecting to my modem
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GabeE,
Thank you for sharing your experience with the ASUS GT-BE98 PRO router. We sincerely apologize for the inconvenience you've encountered with the device not connecting to your modem. We understand how frustrating setup issues can be, especially with a new product. We understand that you have returned the router, and we truly hope the replacement unit functions normally and delivers the expected performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504024088-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A step forward
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Router with the latest Wi-Fi 7 capabilities. Offers great flexibility for advanced users.
I would recommend this to a friendBest Router for Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router. Easy set up. Powerful and consistent.
I would recommend this to a friendAbsolute BEAST!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the BEST! This router has more features than you’ll ever use… but their there in case I need them is what I tell the wife!
I would recommend this to a friendCan't turn off Smart Connect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some genius reason Asus decided they did not want you to be able to turn off smart connect which makes many IoT devices stop working. So if you have security cameras, door bells, robot vacuums, ect that use a 2.4 Ghz band. Expect this to not work and there is no solution to turn off the problem, Smart Connect. Asus pulled a Micro-soft and removed the ability to turn off features to force people to use them. functionality is reduced, doesn't connect to half of my IoT devices anymore. Taking this thing right back to the store. Dont make it hard for people to connect IoT devices. Tried Asus support. Just got redirected to Best Buy and they told me to return it. Class F technical support. After trying to follow troubleshooting steps with Best Buy to turn off Smart Connect we find that these are dated and will not work. Very disappointing from a brand I used to think represented quality. Its a shame to see them go down this road.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoseM,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you cannot disable Smart Connect. To turn off Smart Connect, you can use the ASUS Router application or the Web GUI, ensure this router is running with the most current firmware version. If you don't see an option to disable, you can create a new 2.4GHz network for your IoTs with a unique SSID. For helpful tips on how to configure Smart Connect, visit our Product Support page at: https://www.asus.com/us/support/faq/1012132/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Overall Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm disappointed in this router. For the price I paid for it, I expected it to be better than the five year old ASUS router I replaced with it, but it is not. Speeds are actually slower across the board throughout my home, regardless of location or device. It works, but it doesn't work nearly as well as it should for what you pay for it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Danielle B,
Thank you for your feedback regarding the ASUS GT-BE98 PRO Router. We apologize for the inconvenience and understand your concerns about performance, especially given your expectations for an upgrade. Your comments have been noted and will be shared with our product team for review.
To help improve Wi-Fi speed and coverage, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509004695-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
[Wireless Router] How to improve wireless speed by setting Channel Bandwidth in Wireless Router? - https://www.asus.com/support/faq/1011431/
Home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming but needed while home coverage mesh was in my cards
I would recommend this to a friendbest for game
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it best thing i got for my house.Good for gaming
I would recommend this to a friendTerrible experience for the BE98-Pro
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps on dropping Wi-Fi clients, but keeps ethernet clients online, even after firmware update. Multiple people are having the same issues as I see posts online about same problem with the same router and there is no solution.Get it you want to do constant maintenance. Terrible flagship model. Was asus user for 20+ years but now I’m done.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luis,
We're sorry to hear that the router's Wifi signal is often disconnected and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406011506-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/