Customer Ratings & Reviews
- Model:
- G513QY-212.SG15
- SKU:
- 6466550
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the ROG Strix G15 Advantage Edition for its exceptional performance, long battery life, and stunning graphics. They appreciate the customization options of the keyboard and the overall build quality. However, some customers have expressed concerns about the slow stock RAM, lack of a webcam, limited storage, overheating issues, and random restarts.
This summary was generated by AI based on customer reviews.
DO NOT ORDER OPEN BOX
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered Openbox, DOA GPU, had to return. I ordered a new one now, lets hope it works fine. DO NOT ORDER OPEN BOX
I would recommend this to a friend- Pros mentioned:Performance
Nice laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I recommend this product. Best laptop I have ever used
I would recommend this to a friend - Pros mentioned:Performance
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the traveling gamer! This laptop is an absolute beast!
I would recommend this to a friend Not recommended until further response from ASUS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is pretty good, but it I have found enough things to make me return it. Randomly it would restart for no apparent reason, this is really annoying as I don't understand why it happens, and there seem to be a lot of people in the same position that I am with this particular laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the random restarts you're having with this model. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son who is a gamer- he loves it
I would recommend this to a friend Disappointing. Another headache for 2021!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of the people downvoting the reviews that claimed their dedicated graphics card (the 6800m chip) are or were DOA is hilarious. Take those reviews seriously. My dGPU died after 4 days of light use. Will not buy another ASUS laptop again. Shame too, was impressive while it worked. This just goes to show that the emphasis for companies is how soon they can get a product out on the shelves, with no emphasis on how well they can make the product. Surprised one of those companies is ASUS. Heard too many good things about them to guess they would be cutting corners.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear reachweston,
It's very unfortunate you've encountered issues with your notebook. All ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Should you need any assistance sending the unit in for warranty service, You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0019.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first all amd laptop I own and not at all disappointed.
I would recommend this to a friendOne of the best gaminglaptop on the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice gaming laptop , can handle all titles in nice fps and still be at nice tempratures , which do not go more than 90 . Ps: Not the best software from amd if we compare it to nvidia , which offers many more features .
I would recommend this to a friend- Pros mentioned:Processor speed
Amazing laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and works great! Just what i was looking for!
I would recommend this to a friend Unfortunate problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has awesome specs, but I had to return due to it freezing and restarting. It was frustrating since this thing was priced perfectly for everything it offers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is freezing, and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about another unit, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Worth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best machine I’ve ever bought! Amazing!
I would recommend this to a friend - Pros mentioned:Performance
Best gaming laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the Best gaming laptop that I’ve ever owned so far.
I would recommend this to a friend - Pros mentioned:Performance
Powerful laptop while it lasts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance was amazing...when it worked. I had the laptop for 4 days and loved it. Unfortunately, the 6800m stopped functioning properly, which tanked performance. I returned the laptop to Best Buy for a full refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
:)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best performance to price ratio, AMD is taking over.
I would recommend this to a friend ASUS and AMD GPU should never be used together!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased this laptop as an open box item and I really should have known better. First, whenever you hear ASUS and AMD GPU in the same sentence, you should probably run and don't look back. For some reason, they have a history of high failure rates whenever they try to use an AMD GPU. This has happened with Desktop GPUs as well as Laptop GPUs. Disabling Armoury Crate in the BIOS, stopped this from happening... but it also stopped the GPU from even trying to switch from the internal to the discrete. However, that's not the thing that disturbs me the most about this laptop! The thing I find most disturbing is that Best Buy took this back, factory reset it, never bothered to see if the issue with the GPU being faulty was real! Well, I purchased it, and tried to troubleshoot it all afternoon! With the GPU, you get error 43 stating that Windows disabled the 6800M because the device reported an issue. What I found was that you could disable the device and enable it again, but once you tried to play a game or reboot the machine, Windows would disable it again. I tried cleaning the system, getting updated drivers and even checked for a BIOS Upgrade (Oddly enough Asus only had 3.03 on their website, but the laptop had 3.09 installed). Anyway, I returned the thing and picked up the G401QY with a 3060 Installed instead. Everything else about this laptop was pretty awesome and man did that CPU fly! The screen was a bit dark, but at 300Hz refresh, it's a hard screen to beat for gaming. However, I have to say avoid this unit as it currently has about a 30% Failure rate thanks to whatever Asus did with that GPU. So wait until they either fix this issue, or just avoid it all together.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Realist,
We do understand your concern about the AMD GPU and the Nvidia graphics controller auto switching back to the integrated graphics.
This is normal for the system to default to the integrated graphics during idle mode or when system utilization is low. The AMD GPU works properly with various ASUS product build. To change the graphics controller from the integrated graphics to the discreet Nvidia GPU manually, right-click anywhere from the desktop and go inside the Nvidia Control Panel or you can find Nvidia icon from the Notification bar from the Taskbar. Select "Manage 3D Settings" from" 3D Settings", click the "Program" tab and select the program you want to use the graphics card from the drop down menu. From the "preferred graphics processor", select "High-performance graphics processor.
Should you need further assistance with the product or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Dodged a bullet with the liquid metal, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I actually had none of the aforementioned issues with the laptop that people have previously mentioned. My issues was with the trackpad being loose. If you were to lightly tap the trackpad on the bottom, it would make a rattling noise. This is a disappointment because I feel like I dodged a bullet only to find a trackpad being loose-ish. It even causes it to become unresponsive at times where it will lag out for a few seconds and then come back. I'm giving it 2 stars because I got away with decent liquid metal application and good benchmarks, at least. I had high hopes for this laptop. Guess the search continues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the trackpad being loose. This is absolutely not the kind of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. If possible, you can reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Stopped working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer has worked great for gaming. But just stopped working. Won't turn on. Bought a new brick in case it was the charging port - still not working. Hoping to get fixed asap. But only had it since April.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kristin,
We're sorry to hear that your unit is unable to charge. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have, Have you tried to do a EC reset? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2106046872-0044) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1012793/
Open Box beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So bought this as an open box as that was all that was available. It worked beautifully for the first 26 days and then after an hour of gaming the unit crashed and rebooted but the GPU was disabled and the unit was only on the Vega 8 integrated graphics. I went in to the device manager and it showed a problem with the GPU and error code 43. After attempting a rollback of the drivers and several other troubleshooting attempts the only remedy was to let the unit cool down shut off for a few hours and then the GPU would be back to normal until it heated up again and then the same failure would occur. Took it back to Best Buy and they let me exchange it for a new gaming laptop of another model. Must have been a thermal failure and the geek squad guy told me due to the shortage of gaming laptops a lot of the open box machines are failing as nobody is returning them unless they have issues. Buy at your own risk
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this open box unit and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
fine, not explored much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my Cousine. It is very good. But didn't get a chance to explore this yet.
I would recommend this to a friendVery solid laptop.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked everything that this laptop has to offer. It's "flashy" but you can turn off those ufo lights whenever. What gave it five stars is that when I had trouble with the discrete graphics Best Buy really came through and it's working fantastically. Great experience. Super laptop.
I would recommend this to a friend