Customer Ratings & Reviews
- Model:
- G513QY-212.SG15
- SKU:
- 6466550
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the ROG Strix G15 Advantage Edition for its exceptional performance, long battery life, and stunning graphics. They appreciate the customization options of the keyboard and the overall build quality. However, some customers have expressed concerns about the slow stock RAM, lack of a webcam, limited storage, overheating issues, and random restarts.
This summary was generated by AI based on customer reviews.
Defective and scummy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a openbox laptop spend 2 days settings it up with my settings and updating drivers and whenever I play any heavy game it will restart the computer. Bestbuy sold me a defective laptop and I suspect they knew due to all the other defective open box reviews. Almost missed the 15 day return period... Huge waste of time
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your computer restarts automatically. Is it overheating/popping up an error code? For open box items, we offer 90 days warranty. If you wish to resolve this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
AMD is absolute trash
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what drivers I use I experience many frequent pc crashes. The laptop speakers are terrible. The only reason I’m leaving 2 stars instead of one is because the screen is really good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with your PC crashing and the speaker is not working as expected. Are you getting a blue screen of death? Please attempt the steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Very godos but liquid metál is a mess!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is tope, but the Metal líquid was in the ram Slot!!!! I have to clean and for Now everything is good, so be care about this laptop Asus Quality Service and chek products is very bad!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the metal liquid on the ram slot. This is absolutely not the kind of experience we want any of our customers to have. I will pass this information over to the relevant department. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Cool idea, terrible execution.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had super high hopes for this machine. Unfortunately, the GPU was dead out of the box. This laptop would honestly be one of the best money could buy if they could get the GPU issues sorted along with the RAM timings.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear aformerdelluser,
It's very unfortunate you've encountered graphical issues with your notebook. Please check for any conflicting drivers via Device Manager. If any are present, please try making sure your drivers are up to date. You can check for any pending updates via Windows update and Armory Crate. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0023.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Build quality, Processor speed, Ssd
Brought Tears to My Eyes
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is amazing. I sat around playing with the RGBs for a while, tweaking the lighting setup. When it came time to downloading some gaming software as well as some games, it was insane how quickly this computer chewed through them. It wasn't just the downloads, but the installs and everything else was JUST SO FAST. My custom built PC feels like I'm slogging through mud whenever I've quickly changed between them. The screen is amazing as well, making even scrolling through PDFs an HD event. It blows my mind how good this laptop is.
I would recommend this to a friend Great Until Shuts-off while Idle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's unacceptable for my pc to randomly die on the desktop. Since the period has past bestbuy's return window, bestbuy will be spared having to deal with the awful quality control of Asus, and I will almost certainly have to pay for shipping labels to asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the notebook. This is absolutely not the kind of experience we want any of our customers to have. If you have any concerns about your repair status, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
TRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash! From the time i opened the box this was trash, i bought ram and an ssd ahead of time and the ram wouldnt work in the laptop even though it was exactly what they said would work. I couldnt gwt programs to run, 6800m gpu was doa it was running off the onboard chip it is an absolute pile of garbage laptop. Save your money or just pay a little more amd get the 3080 if thats what you want but steer clear of this pile. Best buy is fantastic for the returns and help on stuff but asus.......you suck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Crouton,
It's regrettable to hear you've encountered issues with your notebook. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need help with any technical questions or general inquiries you can reach me at cl-adrian@asus.com. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0025.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Great when it works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GPU stopped working after two days. Seems to be a hit or miss with these, a friend also bought one but had the same issue with the GPU after a few days.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hansin,
Thank you for bringing this to our attention and I certainly understand your frustration. All ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Should you need any assistance with the product. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0008.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Heat
No thank you
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has amazing specs in a tiny hot box. It died 3 times in a week. I returned it. Simply cannot recommend it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear matt,
Thank you for bringing this to our attention and I certainly understand your frustration. Please elaborate on the symptoms your system is currently exhibiting and the troubleshooting steps you've gone over. If possible, please give me a detailed description to any specifics in regards to your current situation. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0065.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Highly displeased, overated piece of trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish I could give this zero stars. To be completely honest I am extremely upset about this particular laptop. All of the reviews online talk about how awesome it is, and it is pretty awesome. What they do not tell you is, this series has some major issues. Display issues for one and this can be Googled. I had mine sent back to the manufacturer for a faulty display 13 days after I bought it. I was out of my laptop for ten days and it came back with the same issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your display issues. This is absolutely not the kind of experience we want any of our customers to have. Our team will take the necessary time to resolve this matter so that you have no continued issues. If you wish to follow up on your repair, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Broken GPU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 6800m came dead on arrival. Never worked, messed around with it for days. Returning to BestBuy today. Going to wait for the G17 to come out, maybe they will work out the kinks by then
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drew,
We certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. Were you able to hard reset your system by holding down the power button for 20 seconds? If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is N2106046755-0009.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Bad quality control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 2 laptops, the first didn't even turn on the screen and the second the rgb of the keyboard didn't turn on! the quality control is very bad, it is random that you get a good unit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Irving,
It's a shame your experiencing issues with your notebook. Make sure that your RGB is enabled via Armory crate under Aura Sync. Meanwhile, make sure your system is caught up with any pending updates via Windows update and Amory crate. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0007.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Great but may have reliability issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly for a month. Quiet and fast. Used to be stable temps 50-60c But now all of sudden cpu overheating idling at 70-90c. Or even with low usage like just on youtube. Disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer
We're sorry to hear about the overheating issues you're having with this model. Please allow us to make your experience with ASUS a better one. Overheating usually results from something stuck in the fan and heatsink, such as dust or hair. If the overheating problem is caused from stuck dust, we recommend to contact ASUS Product Support for further assistance. Please do not clean the interior by using the device with strong air, such as air boost compressor. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Laptop reboots randomly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop reboots randomly. I don't know what's causing the problem but it crashes, goes black screen and boots up again. Please give me solution to fix this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up and check for and install updates. If the issue persist, we would recommend that you back up your data and perform a system reset. Please follow the steps in the FAQ below: https://www.asus.com/support/FAQ/1013065/.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Buy Alienware Instead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comes with subpar ram and Asus support doesn't have a list of compatible ram, and in fact says Samsung is the only ram they recommend. PNY XLR8 3200 MHz 2x16GB sticks don't work at all. Supposed to have Windows 10 Pro installed. it doesn't, instead it has Windows 10 Home pre-installed. Basically buy if you don't want to upgrade.. Well actually don't buy at all. Garbage laptop and garbage support for the price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michaelkm8,
We do understand your disappointment with the quality of the product and the inconvenience this may have cause you
All ASUS products are in compliance with industry's quality standard and each one undergoes undergo intensive quality control testing and inspections.
As long as the RAM is a non-ECC, unbuffered DDR4-3200 SODIMM with 1.2 volts, the laptop will support it.
The laptop was not advertised having a preinstalled Windows 10 PRO.
If you need further assistance with the laptop, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Handicapped throughbred
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of power but very handicapped. No mux switch and horsepower is capped to 3060 levels.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SteveBillows,
We're sorry to hear about the issues you're having with this unit. Rest assured we will make a note of this review and have it passed on to our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Dead on Arrival
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I received was dead on arrival - it powered up but would not post into the BIOS, let alone Windows. Ended up going with another manufacturer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZachATX,
I certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. Try holding down the power button for 20 seconds to reset your unit. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0016.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
RESTARTS CONSTANTLY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Contant crashing rebooting and blue screens. ASUS does nothing but say that this is a "Random" situation...everyone who left negative reviews has had this problem. Need replacement but beyond return policy and my protection plan only does so much when Asus doesnt acknowledge the problem
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VickersLT,
We're sorry to hear about the unfortunate experience you're having with your unit crashing. Please allow us to make your experience with ASUS a better one. A Blue Screen Error will occur if a problem causes your system abnormal or restart unexpectedly due to software or hardware problems. It’s also called BSOD (Blue Screen of Death). We would recommend that you follow the steps in the FAQ belo to resolve thisissue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
Junk!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant random restarts. Horrible quality control. This is the second one that I purchased hoping it would be better than the first and it’s not. MFC date of 6/21.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. Please follow the steps in the FAQ below: https://www.asus.com/support/FAQ/1033586/.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pros fast GPU amazing screen and portability The cons GPU, failed after 1 hour of use. With no MUX switch, the RAM is slow. Returned after 3 days there was no fix for the GPU I was told that the version I got was was an isolated batch.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your GPU failed and that you had to return it. Rest assured we will have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support