Customer Ratings & Reviews
- Model:
- G513QY-212.SG15
- SKU:
- 6466550
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the ROG Strix G15 Advantage Edition for its exceptional performance, long battery life, and stunning graphics. They appreciate the customization options of the keyboard and the overall build quality. However, some customers have expressed concerns about the slow stock RAM, lack of a webcam, limited storage, overheating issues, and random restarts.
This summary was generated by AI based on customer reviews.
Wi-Fi disconnection and restarting problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wifi often disconnect for no reason and I have to restart the computer but it also stock at the restart loading screen forever that I have to force shut down the power. Fps does well in offline games but huntshwondown 100-50 jumping around feeling nasty and rust only gives around 60-80fps pretty funny. If the Wi-Fi disconnect again I will return it. :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kojujotaro,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you follow the steps below to resolve this issue.
WIFI dropping issue:
1.Press Windows Key + R then type devmgmt.msc and hit Enter.
2.Expand Network adapters then right-click on your installed network adapter and select Properties.
3.Switch to Power Management Tab and make sure to uncheck “Allow the computer to turn off this device to save power.“
4.Click Ok and close the Device Manager.
5.Now press Windows Key + I to open Settings then Click System > Power & Sleep.
6.On the bottom click Additional power settings.
7.Now click “Change plan settings” next to the power plan which you use.
8.At the bottom click on “Change advanced power settings.“
9.Expand Wireless Adapter Settings, then again expand Power Saving Mode.
10.Next, you will see two modes, ‘On battery’ and ‘Plugged in.’ Change both of them to Maximum Performance.
11.Click Apply followed by Ok. Reboot your PC to save changes alright. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
fail
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen flickers and portions of the screen goes black randomly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ginja,
Thank you for bringing this to our attention and I certainly understand your frustration. Please know that all ASUS products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Should you need any assistance with the product. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046872-0011.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
nonexistingwarranty
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.machine is horrible. security broke, wifi broke, a one year warranty ended at 3 months, and was refused to be replaced and fixed. every time i call tupelo store to try to resolve it they hang up the phone, not at all recommended to buy a computer from bestbuy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThomasM,
We sincerely apologize for the WiFi and warranty issue you experienced with this laptop. Please refer to the FAQ linked below to troubleshoot the wireless issue. You should also have a 1 year manufacturer's warranty with this device so you can contact our Consumer System Product Warranty Support fo more assistance, contact details can be found in the link below as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046755-0112" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/
https://www.asus.com/us/support/callus
AVOID. Returned 2..all defective..won't try again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an experimental or a "beta tested" device. the quality is hit or miss. Lots of compromises for this price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sidh,
We certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Please reach out to me at your earliest convenience and I'll sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0035.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Bad GPU
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad GPU like the other reviews. Tried everything to get it to work with nothing working. Trip to Best buy tomorrow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Colman,
I certainly understand your frustration with the quality of the product that was received and the inconvenience this may have caused you. Please know that all ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Should you need any assistance with the product. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0011.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Gamer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2g internet, experience stuttering in games, poor microphone quality unable to hear me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronnoc,
I'm sorry to hear about your flickering issues with your notebook. Please make sure to complete all pending updates via Windows update and Armory crate to ensure your system is operating at nominal performance. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046872-0003.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
DOA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on Arrival. Lights come on but laptop won't boot and black screen. I was super stoked for this but its a paperweight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear that you received your unit DOA. We would recommend that you reach out to Best Buy to get a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Performance at what cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overwhelming number of issues seen around gave a uncertainty to this product, the laptop was restarting alot and had to return it. You should not worry about your laptop giving out on you, especially after spending 1500 dollars on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the random restarts you had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE! -GPU only works with external monitor. Not mentioned anywhere So why does it have a 300hz screen? Why is this not mentioned anywhere? - Wrong memory timing is destroying performance. - No ports on right side This is not the deal you think it is unless your only using it at home like a desktop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RVT1000,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If possible, give me a detailed description to any specifics in regards to your situation so we can collaborate towards a resolution. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0027.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Garbage piece of plastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the fourth asus advantage edition that I bought for this month and all these fours are having the same issues of random reboot and shutdowns. Buyers beware of this garbage laptop .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with notebook randomly rebooting. Have you reviewed the event viewer details? Are you seeing an error code? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These laptops are known for shorting out due to the liquid metal on the cpu and gpu. I bought this and a few days after the warranty was up this happened. How convenient. Look for something else, unless you want a $1600 paperweight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BradK,
We're sorry to hear about the unfortunate experience you're having with your your unit. Based on the issue you described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed, Ssd
Nearly Flawless Gaming Experience!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS - ROG Strix G15 Advantage Edition 15.6" FHD Gaming Laptop - AMD Ryzen 9-5900HX - 16GB Memory - Radeon RX 6800M - 512GB SSD is at the top of its game for gamers and their combined passion for gaming. Boasting Asus' ROG branding, with AMD's Ryzen processor, 16 GB of RAM and 1/2Gb of SSD Hard Drive space, this laptop is ready to take on any challenge! I found this laptop to be nearly perfect in its looks and design. It was ultra fast, sleek, keyboard layout was excellent, accent designs and keys made for a near perfect experience. My only complaint is that for a full-size 15.6 screen, the keyboard did not offer the 10-key section. While this is not necessary for most gamers, I find this computer doubles for writing college papers or business when not being put through the paces. The missing 10-key pad is noticeable during these times! While gaming is the true intent for this Asus ROG beast, I always take my testing a step further and put it up against Crypto-mining: the true test of a CPU/GPU in any computer. This one rocked for any homegrown mining venture. It out paced other tests and did not slow down. It handled all games and videos I put through it with no noticeable lags. PROS - ASUS name, brand, and recognition for excellence in the gaming market - The design is awesome. Back panels are exchangeable if you do not like red as the default. - LED accents are spot on - Feels good during gaming and is responsive! - Excellent Specs for nearly any use! CONS - I would liked to have had the 10-key pad. Just my personal choice! GET THIS LAPTOP!!
I would recommend this to a friend Spec beast but a let down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this unit only a week and when it did a update to the amd software it crashed the system. Was difficult to figure out how to do a factory image reset. Poor screen light bleed in the corners. If you read the Asus reviews on this site this unit has the lowest scores.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeff,
Thank you for sharing your feedback on this model. We're sorry to hear that your unit crashed. Please allow us to make your experience with ASUS a better one. We would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Cpu overheat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The open box is no good the received the laptop with damaged rgb in the left side and cpu overheat around 90 degrees only doing a simple tasks i want to return back this laptop and get my money back it doesn’t worth to buy an open box i do not recommande you
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you received a broken unit. We would recommend that you reach out to Best Buy to get a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Audio isses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Puchased an open box unit, it said it may have cosmetic defects. The right side speaker seems to be blown, audio is extremely quiet, distorted, and crackles from that speaker
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian,
It's unfortunate to hear about your experience with the speaker. This is not the kind of experience we want any of our customers to have. Have you tried to re-install the driver? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015070/
Blue Screen of Death!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues, Issues, Issues! Fatal blue screen of death right out of the box. Returned! Software issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with Blue screen on this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Garbage pc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what I do, I get low FPS, I was once able to get decent FPS for 30 minutes. And that’s it. This computer struggles to do the simplest task. Discord lags. And now the computer keeps blue screening on start up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos,
We certainly understand your disappointment and the inconvenience this may have caused you. Please make sure you're using the latest drivers, if you not, you can update your drivers via Armory crate in your settings tab. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0026.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Great Laptop until 5 months now not powering on
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a 4 start laptop until I owned it for 5 months and now it won't even turn on. We'll see how well the company follows through on their warranty.
No, I would not recommend this to a friendI wouldn't risk it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for about a year. Then it started randomly crashing when playing games. A gaming computer that can't game shouldn't be on the market.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GameDemon,
I'm sorry to hear that the unit is randomly crashing. This is not the kind of experience we want our customers to have. Have you updated the Windows OS and the BIOS? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Unstable software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps crashing I tried every way to fix but no change
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Moath,
I'm sorry to hear that the notebook is constantly crashing and I am happy to help you with this. Could you please confirm exactly what troubleshooting steps were attempted? I would recommend a full back up of your files and proceed with a factory data reset and please ensure that the power cord is plugged in. You may use the link below for guidance. We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013064/