Customer Ratings & Reviews
- Model:
- G513QY-212.SG15
- SKU:
- 6466550
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the ROG Strix G15 Advantage Edition for its exceptional performance, long battery life, and stunning graphics. They appreciate the customization options of the keyboard and the overall build quality. However, some customers have expressed concerns about the slow stock RAM, lack of a webcam, limited storage, overheating issues, and random restarts.
This summary was generated by AI based on customer reviews.
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cosmetically this is a beautiful laptop. Under the hood, not so much. I bought 2 of these and have the following problems with each so I know it's laptop related. The problems do not occur on a couple of low end HP email machines. Buyer beware!!! 1 - Can not get voice in Discord channels. If you hold your mouth just right you might get Hot Key to talk working but even that is dicey. I've had several people well versed in Discord try to help to no avail. Low end HP email machines connect via voice first time every time. 2: USB drives are reported that Windows can't recognize them after a couple of uses and formatting the devices fails. The same USB drives work on the low end HP's and are readily formatted if desired. You don't have to have a degree in computer science to see the the issue being common to both means it's laptop related.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear POinNC,
Thank you so much for the feedback, I'm sorry to hear about your issue with discord and the USB port. Are you experiencing the same issue with other platforms like Zoom/Teams? As for the USB, are you getting an error code in the device manager? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/in/support/FAQ/1043160/
Great !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ! Great ! Great ! Great ! Great ! Great ! Great ! Great ! Great !
I would recommend this to a friendFire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop frame rate so smooth. Definitely recommend.
I would recommend this to a friendDedicated graphics card is broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolute garbage, don’t buy this. The dedicated graphics card is broken and I can’t even run Minecraft above 60 FPS. I was excited to buy this but it is an absolute waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gamer,
It's regrettable to hear you've encountered graphical issues with your notebook. Please reach out to me at your earliest convenience and I'll sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at cl-adrian@asus.com. Your case for reference is N2106046755-0020.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Be wary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as an excellent open box item which was only $100 cheaper than retail. I set it up correctly and updated drivers and optimized performance and as soon as a game would start heating up the laptop it would crash. Cities Skylines. Foxhole the winter army. Call 0f Duty. GTA. There is some kind of defect with this laptop. The crash happens with both the external display and the built in display. Unacceptable quality control as many others have described the same issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with this model. Based on the issues you described, we would recommend that you have this device sent in for servicing so our team can look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device and it shuts down when using a drawing program. It crashes from time to time while playing games. I don't think I will choose Asus again, I can't do my university homework. Buying an Asus is a waste of money.We bought the device from America and now we are in Europe, what can we do? Will such a big brand really leave its users alone with faulty laptops?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ozan,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experiences you're having with this model. Please allow us to make your experience with ASUS s better one. We would recommend that you reset the BIOS, please follow the steps below to attempt these steps.
1. Push the power button and tap on "F2"
2. Once in the BIOS, tap "F9" and select "Yes"
3. Then tap on "F10" and select "Yes" (to save settings and restart)
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i brought it new and the 6800m gpu is dead fresh out of the box. I better get a new one free because i'm going to get mad if this counts as voiding the warranty.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pedro,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the GPU on this model. Based on the issue you described, we would recommend that have this model sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Just don’t buy it!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezing, crashing…etc waste of time! I spent 2 days working on it to figure out what’s wrong with it and nothing I could find….trash!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to heat about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to Best Buy so they can have their team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support