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Customer Ratings & Reviews

$1,699.99
Save $328.74
The comparable value is $2,028.73

Customer reviews

Rating 4.6 out of 5 stars with 23 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's overall performance, with one user noting "it's working great so far." However, some customers have raised concerns regarding the backlit keys.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 23 reviews
  • Rated 5 out of 5 stars

    ⭐️⭐️⭐️⭐️⭐️ Excellent online service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience shopping from best buy . The website is easy to navigate, product descriptions are clear, and there’s a wide selection to choose from. Ordering was simple, prices were competitive, and delivery was fast and well-packaged. Customer service was responsive and helpful when I had questions. Overall, a reliable and convenient place to shop for electronics online. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice gaming laptop and great price point. So far has been great fps without any hiccups

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus - rog strix g18

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far best gaming experience I ever had on a laptop

    I would recommend this to a friend
  • Cons mentioned:
    Backlit keys

    Rated 1 out of 5 stars

    keyboard issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased NEW ASUS computer Sep 2025. I had Geeksquad set up the computer and try to repair issues with the keyboard. Even drove 150 miles round trip to Traverse City. Keyboard malfunctions where it will not work. I have to use the on screen keyboard to open the computer. Sometimes when I try to log on early in the morning it appears that someone is on my computer even though I completly shut it down at night. I want a new computer.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear StephanjH,

      Thank you for contacting us regarding your ASUS G814PM gaming laptop. We sincerely apologize for the inconvenience you've experienced with the keyboard functionality and the concerns you've raised about system behavior. We understand how disruptive these issues can be, especially after taking steps to resolve them through third-party support.

      To ensure a thorough investigation and explore available repair options, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/callus.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511003221-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and fast, great speed with peripherals, runs games smoothly and quiet and cool

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Backlit keys

    Rated 5 out of 5 stars

    My second ROG - loving it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second ROG laptop. I rarely had a problem with my first one so definitely had to buy the same brand again. So far, so good. Graphics are good and no lag playing games. Also love the number pad. The only thing I had to get used to were the QWER ASDF keys as they are backlit (?). Instead of a black key they are lit from behind. So depending on the light, sometimes its hard to read those keys. Not a big deal as I know what they are, I just wasn't expecting them to look that way. Overall, very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Performance and Stunning Display

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the ASUS ROG Strix G18, and it has exceeded my expectations. The 18-inch 2.5K 240Hz display is incredibly smooth and vibrant, making both gaming and everyday use a great experience. Games look amazing, and the high refresh rate makes everything feel responsive and fluid. The Ryzen 9 processor paired with the RTX 5060 handles demanding games and multitasking with ease. I can run modern titles at high settings while also keeping multiple applications open without any slowdown. The 32GB of RAM and 1TB SSD provide plenty of speed and storage for gaming, work, and media. One thing I especially appreciate is the cooling system. Even during longer gaming sessions, the laptop stays surprisingly cool and maintains strong performance. The keyboard feels comfortable, the RGB lighting looks great, and the overall build quality feels premium. I purchased this laptop to replace my older gaming system, and it has been a fantastic upgrade. If you’re looking for a powerful gaming laptop with a large display, excellent performance, and future-ready hardware, the ASUS ROG Strix G18 is an easy recommendation. Pros: * Beautiful 18” 2.5K 240Hz display * Fast Ryzen 9 and RTX 5060 performance * 32GB RAM for smooth multitasking * Excellent cooling and build quality * Fast SSD and plenty of storage Highly satisfied with this purchase and would definitely recommend it to other gamers and power users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    speedy delivery and good quality laptop. Using it for content creation and processing and it does so pretty fast.

    I would recommend this to a friend
  • Cons mentioned:
    Backlit keys

    Rated 4 out of 5 stars

    Unusual key placement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the laptop, but some of the keys are placed where I've never seen them on any other keyboard. DELETE is the most annoying; AIRPLANE MODE is where the DELETE key is on most other keyboards. One review I read talked about "awkward" key placement, and I think this may be why. Also, the batter charge is very short, even with all the keyboard and accent lighting turned off.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It's Huge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, it's huge. Both in size and also in performance. If you are looking for a laptop with brilliant performance and huge screen, this is it. I have used it for few days and it never gets tired.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Masterpiece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modern Slick design with an outstanding performance. It has many features that i really thought were going to be useless but they actually aren't. For instance it adapts to what your doing and changes performance based on that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little bigger than msi stealth models, yes it's asus strix. Being that it's bigger helps tremendously with heat displacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop for college

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is going to college in the fall. She will be writing code and asked for this particular computer based on a friend's recommendation. She has been using it to practice coding, watching videos, and playing online games. She loves the laptop and has not had any issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Smooth transaction like it should be.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was exactly what i needed and delivery was on time. Great experience with best buy. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perects in everything, its highly recommended for your teens. My daughter is so happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gaming computer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. Works great. Looks awesome. Very affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop but

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is awesome no doubt but has some lagging issues in game , and boot problems , i will contact support soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great laptop so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had my new laptop for less than a month, but it's working great so far

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gamer laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, best performance ever of all my laptops!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good for the given price range point.

    I would recommend this to a friend