Customer Ratings & Reviews
- Model:
- G814PM-ES96
- |
- SKU:
- 10202092
Customer reviews
Rating 4.6 out of 5 stars with 23 reviews
(23 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.9
Rating 4.9 out of 5 stars
- Display4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers express satisfaction with the product's overall performance, with one user noting "it's working great so far." However, some customers have raised concerns regarding the backlit keys.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Nice unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the unit except IK am having some minor warranty issues.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - AMD Ryzen 9 8940HX - 32GB RAM - NVIDIA GeForce RTX 5060 - 1TB SSD - Eclipse Gray
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Asus - ROG Laptop review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly how I would have hoped. Great laptop.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - AMD Ryzen 9 8940HX - 32GB RAM - NVIDIA GeForce RTX 5060 - 1TB SSD - Eclipse Gray
I would recommend this to a friend Rated 1 out of 5 stars
Horrible Best Buy Support!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item, and decided to go with a G16 with the 5070ti video card. So I shipped this item back to Best Buy. After recieving the item back, Best Buy said they would refund the $2200 plus in Best Buy gift cards (Which I NEVER recieved), instead of refunding my Best Buy credit card (the original form of payment). For over a month now, I've been escalating the case and getting nowhere. Agents will hang up on me when they realise the mess that has been made out of this, and they cannot help. I am getting no feedback on why nothing is being done. Meanwhile my credit score is taking hits because my Best Buy credit card is overextended, and I refuse to make payments until this is sorted. I've never been able to speak to a supervisor or ANYONE who can do anything to fix the issue. Never again will I purchase anything through shipping with this company!
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - AMD Ryzen 9 8940HX - 32GB RAM - NVIDIA GeForce RTX 5060 - 1TB SSD - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jhunter,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty


























