Customer Ratings & Reviews
- Model:
- GA502DU-BR7N6
- SKU:
- 6335912
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 3.7 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G15.6" Gaming Laptop's performance, graphics capabilities, and battery life, frequently praising its lightweight design and build quality. However, some users reported issues with fan noise, the lack of a webcam, and occasional overheating. A few also mentioned concerns about the keyboard and CPU performance under heavy load.
This summary was generated by AI based on customer reviews.
Very nice!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! Looking forward to gaming for years to come!
I would recommend this to a friend- Cons mentioned:Cpu
Horrible experience please read.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this for school and gaming lightly, It broke down on my multiple times and running my GPU and CPU to 100% it was sent to the company 4 different times and the 3rd time all they did was end task. The laptop is horrible and I would not recommend it to anybody.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the notebook, this must be frustrating. Have you tried updating to the latest OS? Most time, this could be due to a malware known as worm. Have you tried to use Windows defender/ third party anti-virus to scan your system throughout? If all those steps failed, feel free to reach out to me at customerloyalty @ asus .com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and capable laptop for a good gaming experience....
I would recommend this to a friendGreat gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ASUS gaming laptop so far in my opinions.
I would recommend this to a friendFrameDrops after high usage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought it to game and do some light productivity and program but for games I played Snake Pass just to test it out for the game but it drops frames and CPU usage drops to .4ghz. I don't know if it's hardware or software. but I read that it's a hardware issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the frame rate and the CPU usage. This is not the type of experience we want any of our customers to have. Did you change any power option settings? If your issue was not resolved, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Its a good pc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Better than the amd one
I would recommend this to a friendGood Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect mid range gaming laptop for student gamers on the go.
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice! Really easy to use able to handle pop games.
I would recommend this to a friendnot a good buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this laptop because the specs where good thought it would handle gaming well. should have looked at reviews and issues with this laptop. got it home downloaded and updated it. but after installing the witcher 3 and playing after a little time playing the game will drop down to a low frame rate and stutter. decided to open up the armory create and see whats going on when this happens, the cpu drops to 400mhz and the temps on the cpu are 101-104 C. i have tried clean installs, updated drivers, and even updated the bios. but still has this issue. other people that have had this issue say its the thermal past that was used on these laptops and re applying will fix that. but i dont think that a brand new laptop should have these issue out of the box so i would say do not buy this laptop at all. and this is the 2nd one i got, returned the first one that was open box and got a new one both had the exact same issues. thought asus had better quality control then this.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the issues with your laptop. Our engineers ensure that all products undergo intensive quality control, testing, and inspections. We would love to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great Laptop, very fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very fast i like!! netflix look good and hulu too.
No, I would not recommend this to a friendThermal Throttling! Gamer? Find something Else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop if you aren’t gaming. The computer is nice, lots of great I/O, nice display, thin and light. BUT, huge problem with gaming. Purchased it to play Modern Warfare, which it plays very well, for about 15 seconds. 15 seconds in, the computer begins to thermal throttle the CPU down to 400mhz which then causes massive drops in Frame rate to flat out unusable. The frame rates fluctuates from 60ish FPS down fo about 10 FPS every 7 seconds due to the heavy thermal throttling. Tested Heaven bench, just to rule out the game, same results. GPU temps reach 70* BIOS or Windows throttle the CPU down to 400Mhz which causes a massive drop in frames. There are Numerous posts all over the internet about this issue with no word from Asus on a fix. Not sure if it’s a software issue, or a hardware issue. Thankfully, Best Buy has a great return policy for the holidays so I’ll ride it out until the last day of return. If Asus does not have fix by then, it’ll be going back for something else.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the issue you’re experiencing with your unit thermal throttling. All ASUS products are in compliance to industry's quality standard and each one undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. We do hope this will not be a long term lasting impression as we sure that you have chosen ASUS as a trusted brand for excellence.
If you need further technical assistance or if you wish to discuss this matter with me, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money and too expensive for 1660ti, regret buying it
No, I would not recommend this to a friend- Cons mentioned:Webcam
Very Upset with experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No camera. Bought with oculus, not compatible. I've tried different connections and nothing works. Wondering why I was sold these products at the same time if they're not compatible. Realize now the product is not returnable because its been 14 days. Very disappointed in product and service.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for your feedback on this model, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the troubles you've had with the device and the bad experience you've had. We are truly sorry for the inconvenience this may have caused you. We understand your disappointment with the device not being Oculus compatible. We are recommending to check the specifications and what the unit is compatible with before purchase just to ensure the device meets all your requirements. We are truly sorry to hear that Best Buy return police time period as expired. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. My daughter loves her gaming laptop.
I would recommend this to a friendTv And laptop purchases
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Great product. Great service. Done
I would recommend this to a friendI returned the product (too heavy for my taste)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. I am sure sure gamer will like this.
I would recommend this to a friendEvery thing was great BUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop works amazingly except for on my unit the hinge wouldn't close all the way.
I would recommend this to a friendGreat Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Definitely worth the money. Works Great.
I would recommend this to a friendFor college and gaming!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.using it for gaming now and will use it for college.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice and good for playing games and I love
I would recommend this to a friend