Customer Ratings & Reviews
- Model:
- GA502DU-BR7N6
- SKU:
- 6335912
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 3.7 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G15.6" Gaming Laptop's performance, graphics capabilities, and battery life, frequently praising its lightweight design and build quality. However, some users reported issues with fan noise, the lack of a webcam, and occasional overheating. A few also mentioned concerns about the keyboard and CPU performance under heavy load.
This summary was generated by AI based on customer reviews.
Nice design but if your mainly looking for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a laptop for school and gaming on the side this is a perfect laptop.
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Fan noise
Decent gaming laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent gaming laptop - I really like the choice of graphics card, as well as the SSD. The AMD Ryzen 7 surprised me with quite excellent performance in more demanding PC games like Madden 19, Battlefield V, and Battlefront 2 (the new one). The fan does get loud when playing a graphically intensive game, but that is what you expect with a gaming laptop. I rate this as a decent laptop primarily due to the screen - it seems a little washed out to me - I really wish they could have put a higher quality screen in this unit. Additionally, the battery life is not very good, but when gaming, you should have it plugged in to a charger anyway. Aside from gaming, performance for standard things (email, web, social media) is fantastic, as should be expected. All in all, a good gaming laptop. I would recommend it over similarly priced (or cheaper) competition.
I would recommend this to a friend Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this laptop for awhile now and I must say it’s held up nicely
I would recommend this to a friendIt’s did the job for about a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this laptop for the first month. Shortly after the 30 day mark, the battery completely died. It’s unable to take a charge. I was on the phone with ASUS customer support for an hour, no fix could be made. It’s currently a really heavy paperweight, as I wait to hear back from Best Buy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the battery unable to charge. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you wish to discuss this matter, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a better cam over all average. It's average computer.
I would recommend this to a friendSlow and noisy startup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would get better one as I did after two tries till I got better one
No, I would not recommend this to a friendGood laptop but screen kinda small
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did what it was suppose to but the screen was too small for me.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear theewukid,
I'm sorry to hear that you were disappointed with the screen size of this laptop. That is certainly not the kind of experience we want any of our customers to have. While I understand your frustration, we do offer gaming laptops with similar specifications and a 17-inch display. If you have any general or technical questions, please email me at [email protected] and include case #N200511660 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Buyer Beware!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So let me start by saying I have owned 2 different asus gaming laptops, and just about every component they manufacture for desktops. Ive been a fan of Asus for years and have always preferred them over other brands. But this laptop is a joke. Ive tried everything to get it to run smooth but it does nothing but lag in every game I play even at the lowest possible graphics settings. I cant play world of warcraft, squad, player unknowns battle grounds or anything without the CPU overheating and the frame rates dropping. Ive already exchanged it once because of a cooling fan making a god awful loud grinding noise. The day I get the new one home it does the exact same thing. Im very disappointed, on paper this is well geared and good looking machine. Looks like I will be returning this to get my money back.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Two Twigs,
Thank you for posting your feedback on this model and for being one of our valued Customers, we truly appreciate it. We are truly sorry to hear that your ROG Zephyrus Gaming Laptop is lagging. We understand your disappointment with the device and the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide.
ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. We truly appreciate your feedback. If you wish to discuss this further, feel free to contact us via email: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Let Down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've testing this computer for the last few days and I'm surprisingly extremely disappointed it the performance of this laptop. I've ran a few of my games that I play on a daily bases and they run quite poorly. One game I tried was 7 Days to Die at medium settings and I was getting 35-40 FPS which isn't too bad, but it could be better. Another game that I tested it on was VRChat and it was beyond poor cause I would go from 90 FPS to 20 FPS out of nowhere and it would do that constantly even when I was in a world all by myself. I will admit the second game does have fps issues at times even on my main gaming rig, but not this bad. I will sadly be returning this laptop and possibly be waiting until another one of the ASUS models comes out that will have better specs than this one and hopefully this next one will be better.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Cody,
Thank you for taking the time to write this informative review. We would like to offer our deepest apologies for the trouble you had with your ASUS product. ASUS products undergo intensive quality control testing and inspections for both hardware and software. Please proceed to update your BIOS and drivers to the latest version for optimal stability; you can locate the files at our Online ASUS Help Desk: https://www.asus.com/us/Laptops/ROG-Zephyrus-G-GA502/HelpDesk_Download/. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at [email protected]. Your case for reference is N190762156.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Not to bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't really handle up to the extreme games i play.
No, I would not recommend this to a friendWorst gaming pc I've ever touched....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's absolutely horrible. So for one example, overwatch at 1080 low as possible settings and frame rate capped at 60 fps. This thing will run fine for all of about a minute then drop to 7 fps then jump to 60 then drop to 7 over and over again. Makes games completely unplayable. This is with the computer settings on turbo and the fans set to 100%. All drivers and software are up to date. I'll be returning it tomorrow.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the gaming performance was horrible. This is normal as video fps drop because the scene has changed and it takes CPU/GPU processor to calculate the distant landscape, but in a few seconds, the fps returns to normal. Please ensure that the game is set to use the dedicated graphics card. If you need further technical assistance, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Graphics
can't game on it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fast, great design, bad speaker!!!!!! okay keyboard!!! however, when it comes to gaming, I tried to do whatever I can to fix the drop in fps from 150 fps to 20 fps , ghosting in games but failed!!
No, I would not recommend this to a friend Took it back
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my son. The fan was constantly running and was very loud. He said it was over heating and would ruin the system if he kept using it. So we had it for 7 days and took it back. He couldn’t find another at Best Buy that he really liked. This was the first time I returned something and didn’t just replace it with something else from the same store. Love Best Buy but this product wasn’t good.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the product. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Had to return 2. Fan problems.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 and had to return both. When you game on them for more than an hour the fans start to sound like jet airplanes. If you keep going then the computer freezes up and you have to restart it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Yabbadabba,
It's very unfortunate you've encountered fan issues with your laptop. Please note, the ROG Zephyrus G features a ROG button that allows you to control your fans. Once you've launched Armory crate please set your fans to silent mode. If you need any further assistance, feel free to contact me at [email protected], and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated to bringing a resolution to all issues that they may come across. Your case for reference is N200123846.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Not a gaming laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not impressed with this Asus laptop although i feel it was not Asus fault more the AMD Ryzen 7 with 1660 max Q was the problem as i love all ASUS products. This laptop was just slow comparered to my i7s with the 1660 GPU.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mindblower77,
We are terribly sorry the device AMD Ryzen 7 with 1660 max Q is having issues and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
works, but runs hot and jitters in games
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but in most games it seems to have jitters. tried updating various drivers, flashing the bios, reloading a clean OS. temps pushing 85-90c range cpu People on forums seem to have it be a manufacturing issue with ~some~ of them.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Nethod,
Thank you for sharing your feedback. We're sorry to hear about the unfortunate experience you're having with the screen on the screen on this model. Seeing that you tried all those troubleshooting steps an the issue still persist, we would recommend that you have this device sent in so we can have our technicians diagnose the issue. You can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
DISAPPOINTING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really disappointed with this laptop. For some unknown reason it keeps deleting some of my applications and I have to constantly reinstall then which prevents me from doing the things I want to do with it. I have checked for solutions made sure I have enough storage and even bought an external drive to be on the safe side. None of it seems to work. I have had to delete and restart my computer 3 times now and I am tired of it. I don't think I can return it now so I'm stuck with a 1400 useless piece of junk. Steer clear of this item
No, I would not recommend this to a friendDon't buy used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop itself is fine, but make sure you buy it brand new. My brother has a brand new one he got about 2 years ago and he has had no problems with it. However, I bought it used at Best Buy and the laptop came completely broken. It started up and I set up my windows, but then it wouldn't load anything and eventually just stopped working. It is to the point that it is unsellable by Best Buy. They should have never sold this product in the first place if it was so broken. Overall, if you decide to buy this laptop buy it brand new, never used from Best Buy.
No, I would not recommend this to a friendNightmare, don't buy this model
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop a few months ago and just now got to have time to be able to use it. Let me start off by saying , I 100% regret buying this laptop, do not buy this model, I should've know better and purchased an Intel model, but now its too late to exchange and I'm stuck with a laptop that CANNOT RUN A SINGLE GAME without constant STUTTERS. I've tried EVERYTHING from upgrading the BIOS to driver updates/downgrades, and nothing seems to fix this issue. This might be my last Asus purchase Tbh. Coming from a long time supporter who uses ASUS in a lot of Pc builds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Salad,
We are terribly sorry that you are unable to run any game without the device constantly stutters. We truly understand your disappointment and the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending to complete a system refresh on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
CPU throttling runs at .39GHz
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this 0 stars if I could. I bought this laptop as Open Box - Excellent. First time use was extremely slow. I tried resetting the operating system but the CPU speed would drop down to .39GHz within minutes of booting up. I tried some troubleshooting but gave up after a few hours. This seems to be a problem with ASUS and how it’s hardware runs with the AMD chip but the fact that Best Buy would accept this as a return and try to resell it is extremely frustrating. This has really eroded my confidence in products purchased from Best Buy.
No, I would not recommend this to a friend