Customer Ratings & Reviews
- Model:
- GA502DU-BR7N6
- SKU:
- 6335912
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 3.7 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G15.6" Gaming Laptop's performance, graphics capabilities, and battery life, frequently praising its lightweight design and build quality. However, some users reported issues with fan noise, the lack of a webcam, and occasional overheating. A few also mentioned concerns about the keyboard and CPU performance under heavy load.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Absolutely perfect for a Casual Gamer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the ASUS - 15.6" Gaming Laptop - AMD Ryzen 7 - 16GB Memory - NVIDIA GeForce GTX 1660 Ti Max-Q - 512GB Solid State Drive - Metallic Hairline Black as part of the Best Buy Tech Insider Network program. My first foray into PC gaming in and am in love with thing. It's completely Perfect for what I need. Handles SIMS 4, GTA V, and Fallout 4 pretty well. Even can handle the mods for the games too. I'll break down sections of the unit I found stood out to me below: Design - Pretty nice overall. The top shell is cool with it's 3D design and ROG emblem which lights.Unfortunately it's only one color (red). The Keyboard has nice big, tactile backlit keys and a decently sized trackpad. The bottom shell is plastic and can be removed to get to some of the components. Display - Is very nice and smooth with 120Hz refresh rate, gaming just looks great. Gets pretty bright, but color accuracy and depth is lacking. Doesn't seem to be any settings to tune to liking. Performance - Performs pretty admirably. Has the ASUS Armory Crate system which allows you to adjust various settings like CPU and GPU speeds, fan cooling intensity. Customization to any preference. Handled SIMS 4 with a generous number of Mods without qualms on it Balanced setting. GTA V and Fallout 4 with mods I placed it in the Turbo setting to be safe and had no issues as well. Final Impressions - Overall I love this thing! It's my first gaming laptop and will push me into building my own desktop rig at some point. The price point of $1100 seems like a good deal, the only one I’d consider over this would the Lenovo Legion Y540 or the new Razer Blade Stealths for a couple $100 more, but if $1100 is all your budget allows, you won’t be disappointed. Or you’ll just build a less portable desktop setup for that kind of money.
I would recommend this to a friend - Pros mentioned:GraphicsCons mentioned:Webcam
Way better than my previous gaming laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected nothing less from Asus. I'm usually an Intel/nVidia combo person, but the CPU in this has proven to be an extensive upgrade from my previous laptop, GL502VT. The 1660 Ti is a massive upgrade from the 970m. Any game I throw at it, it plays with ease. Tomb Raider, Apex Legends, League of Legends, it has no issues playing these titles and even newer ones. The display is great with 120Hz refresh rate, but the colors are not as great as you'd expect for photo/video work without changing it up a bit. The design is sleek and not particularly embarrassing when you are out and about in public.The speakers are okay and to be honest, who gets a laptop to play through its speakers? Oh and this has no webcam, which is not an issue for me, but if you need a webcam, you need to purchase an external one.
I would recommend this to a friend Ordered Open-Box Excellent Condition.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was missing power brick and all other accessories despite the description saying it would have them. Unacceptable for things like this to happen when you're paying over 1000 dollars.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Grumpcaster,
I'm sorry to hear that you received a unit that was not the same as what you ordered. That certainly sounds like a frustrating situation. I recommend contacting Best Buy Customer Service for a resolution or refund as soon as possible. If you have any general or technical questions, please email me at [email protected] and include case #N200606499 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the over all price of the laptop the quality and function of this one is 0/10 for me. Overheating while on a cooling pad and slow over all speed doing anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Froloswagginzz,
We are terribly sorry the device is overheating while on a cooling pad and it's running slow. We do understand your disappointment and the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst laptop I have ever owned ! So slow I would. Not recommend it !!!
No, I would not recommend this to a friendGarbage laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage laptop for gaming, everything else works great but expect fast drops like mad due to there programs they have loaded for turbo!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
We are extremely sorry the issues you are experiencing with the device and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Processor Throttling BIOS Flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AVOID this laptop. It has a major flaw with throttling the CPU to .39 GHz and staying there, regardless of temp, task, power state, or plugged in state.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear WilliamT,
Thank you for taking the time to share your feedback on this model, we truly appreciate it. Firstly, we would like to extend our sincerest apologies that your device processor is throttling. Rest assure this information will be passed on to our development team. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are recommending to have the unit sent in for servicing. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Died after 3 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted for about 3 hours of setup and 6 hours of gameplay. I guess the coin game is just too much much for this machine to handle.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit died after 3 days. ASUS ensures all products are manufactured with materials that comply with the industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Worst laptop ever!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus continues to disappoint with poor/non-existent quality control. You will get better performance out of a potato than this.
No, I would not recommend this to a friend- Pros mentioned:Graphics, Performance
Great Value for the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, runs amazing with games like COD and Minecraft. I’ve had it for four years almost now and I still love it, also very sleek design! Only issue I have is overheating and even then, it’s not a problem with the laptop but with my cooling pad.
I would recommend this to a friend Great Heater. Bad Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful overheating issues. ROG software is really bad and ASUS support is among the worst in the industry.
No, I would not recommend this to a friendFrame drop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent lots of money on this just to have frame drop lower than 10 FPS :( really disappointed and not sure what to do now.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are sorry to hear that the FPS is dropping below 10. It can normal as video fps drops because the scene has changed and it takes CPU/GPU processor to calculate the distant landscape, but in a few seconds, the fps return to normal. Are you currently running the games on the dedicated GPU? If not, please follow these steps:
First, open the Nvidia Control Panel. One way to do that is right-clicking on an empty space on the desktop and choosing Nvidia Control Panel from the menu.
Navigate to 3D Settings > Manage 3D Settings.
Open the tab Program Settings and choose the game from the dropdown menu.
Next, select the preferred graphics processor for this program from the second dropdown. Your Nvidia GPU should show as High-performance Nvidia processor.
Finally, save your changes. Your game should now run with the dedicated Nvidia GPU.
If you need future technical assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
trying to return bad quality for gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly expected way more out of this laptop...trying to return it...
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear terriblelaptopliedtomejs,
I'm sorry to hear that you are unsatisfied with your laptop. That is absolutely not the type of experience we want any of our customers to have. What specific issues are you having with the device? What games were you having problems with? Please reach out to me at [email protected] and include case #N200620755 in your email for reference. I'd like to investigate your case for quality control.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Would not power down with shutting screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not power down with shutting screen and blue screen of death in 2 days of ownership. Stick with Intel.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Paul,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the troubles you've had with the device. We understand your disappointment with the device and the inconvenience. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are recommending to send the unit in for servicing. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why, but ran slow and laggy on all ghr games I installed
No, I would not recommend this to a friend2 year life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed motherboard after 2 years. I would not buy again
No, I would not recommend this to a friendgameing laptops junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gameing laptop at best buy are junk in open box dont get rip off buy this junk
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richard,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more information on the issues you're having with this model?
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Lags
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags in raids expensive for the late if the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that it lags in raid, this must be frustrating. Have you reached out to our support team? If not, you can further explain this matter to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Keys came off quick
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keys came off after 6 months I had to buy an external keyboard sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the keyboard, this must be frustrating. Our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. If you would like to review our repair options, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
CPU fan locked up in 10 months.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CPU FAN already went out less then a year into it.
No, I would not recommend this to a friend