Customer Ratings & Reviews
- Model:
- GA502DU-BR7N6
- SKU:
- 6335912
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 3.7 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G15.6" Gaming Laptop's performance, graphics capabilities, and battery life, frequently praising its lightweight design and build quality. However, some users reported issues with fan noise, the lack of a webcam, and occasional overheating. A few also mentioned concerns about the keyboard and CPU performance under heavy load.
This summary was generated by AI based on customer reviews.
Great for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very high specs for the price, plus it was on sale. Great so far
I would recommend this to a friendLooked great at first.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop about 3 weeks ago. Over the course of these 3 weeks, I have returned and exchanged this laptop 3 times due to the laptop blue screening after about a day. It is the same BSOD error message every time, “Thread stuck in device driver”. I am on the 3rd laptop, and just experienced another blue screen after being told I might’ve just been unlucky with the other 2. I’m not sure what the problem is but after doing some research, I found that it was most likely and outdated BIOS, a windows update, or an outdated driver. Upon turning on this 3rd laptop, I updated the bios right away (the bios was outdated 4 months with a newer released a month ago) and did a full windows update (needed like 12 things), as well as updating all of the drivers and anything else in “device manager”. After doing alll of this, I am still getting the same bsod and will be returning this laptop once and for all, and changing to a different brand with similar specs.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Redding,
Thank you for your review and I certainly understand the inconvenience this may have caused, and please accept our apologies. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Please proceed to update your BIOS, drivers, and Windows to the latest version for optimal stability; you can locate the files at our Online ASUS Help Desk: https://www.asus.com/us/Laptops/ROG-Zephyrus-G-GA502/HelpDesk_Download/. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at [email protected]. Your case for reference is N190762738.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Terrible laptop!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I bought this laptop early May 2020, I'm writing this review on October 9 2020, at first this laptop seemed to be working well, however I decided not to buy warranty, I am 15 and I bought it for my own money so extra warranty would've costed me a few weeks of work, so I decided not to buy it, this laptop performs worse than a 10 year old laptop, it is very slow, when I gave it to my friend who works at a pc repair/cleaning place he said that this laptop perfrorms well on all of the tests and is clean inside, however I still have the same problem, since I don't have a warranty and I can't return it I am stuck with this expensive crap, terrible quality, so please never buy any ROG products, either save your money or look for a different laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark,
We do understand your disappointment and the inconvenience if you started experiencing slow system speed or performance issue with the laptop.
By keeping Windows updated, this will maintain optimum system stability and performance. If this atep was already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard
Broken Keys
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this as I was excited to upgrade from my i7/RX580 laptop to a 1660Ti and Ryzen CPU with 120Hz display. Picked it up only to discover it had broken keys and that the store didn't have any left for an exchange.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Bowkane,
We appreciate your feedback on this matter and please accept our apologies for any inconvenience. ASUS ensures all products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Please provide me with more details on this situation so we can take the appropriate steps to get this issues straightened out. You can reach me at [email protected]. Your case for reference is N190557203.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Won't last long until problems start coming.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop around January and during that time it ran all the games pretty well. It wasn't until recently where I've been getting really bad frame drops as well as really bad audio distortion. I contacted support and they told me to just clean wipe my whole computer which I did and I still had problems. I believe it might be thermal issues but spending so much and having thermal issues after the company says that very product goes under strict testing is really sad.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear EddyMarshall14,
I'm sorry to hear that your laptop is experiencing persistent performance issues. That is absolutely not the type of experience we want any of our customers to have. I understand that you have already reset Windows, but if you haven't already I also recommend updating your BIOS, VGA and Chipset drivers. If that does not resolve your frame drop issue, the unit might need to be repaired under warranty. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you have any general or technical questions, please email me at [email protected] and include case #N200462497 for reference. I can also get the RMA started for you.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/supportonly/GA502DU/HelpDesk_Download/
Good performance, subpar display
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop experienced bluescreens caused by plugging in my corsair dark core rgb mouse and the screen has bleed.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Danny,
Thank you for taking the time out to post your review and also for being one of our valued customers. We would like to offer our deepest apologies for the trouble you had with your ASUS laptop. We are recommending that you have the unit sent in for servicing so we can complete a diagnostic on the device and have the device repair. If you wish to discuss the matter with us further, please feel free to reach out to us at by email: [email protected]. Please use a link to this review as reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Cpu
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the laptop and was using it and 2 days later the SSD inside failed and wont reboot.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Hunter,
I'm sorry to hear that you are having boot issues with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Does the machine charge and power on when the power button is pressed, but fails to boot? If you are completely unable to turn on the system, I'd be happy to create an RMA so we can repair then unit in warranty. Please reach out to me at [email protected] and include case #N200545088 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Turn off problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year 6 months, the laptop turned off automatically and it is not turning on.
No, I would not recommend this to a friendSerious Lag-Deemed Defective by Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Christmas gift, son could not play Fortnite without fps dropping unexpectedly from 100-200 down to 6. Took too Geek Squad, was deemed defective, returned. Going to purchase a different brand and go with a desktop.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are sorry to hear that you had to return your laptop due to the FPS dropping unexpectedly. This is absolutely not the kind of experience we want any of our customers to have. We definitely understand your disappointment and any inconvenience this may have caused you. All ASUS products are manufactured using materials that comply with industry's quality standard. Each one undergoes intensive quality control testing and inspections. The issues that you have had with the laptop is an random occurrence. I hope this will not be a long term lasting impression as I am sure that you have chosen ASUS as a trusted brand for excellence. Please reset assure that your review will be passed on to our development team.
Please feel free to reach out to me by email: [email protected]. Please use a link to this review as reference. Looking forward to your response in the future. Have a wonderful and extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie M.
ASUS Customer Loyalty US Support
Do not buy!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has a major a BIOS design flaw. I’m on RMA #2 for this exact issue, with no end in sight. DO NOT BUY AN ASUS DEVICE WITH AN AMD CHIP.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Squilliam,
We do understand the inconvenience this may have caused you, your dissatisfaction with the quality of the product and your recent customer service experience.
All ASUS products undergo intensive quality control testing and inspections during the service or repair process, this is a random problem. If you are still having issues with the laptop after repair, please try to do the following if these were not performed yet. Please try updating the AMD chipset driver and the BIOS if these are outdated. These files are available for download at the ASUS Support website. Also, please installed featured WINDOWS Update if not current.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you are still having ongoing issues with the laptop and need further assistance, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
very poor fps.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good gaming laptop.... was blowing 120° Farenheit just downloading a game......
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ojwashere93,
I'm sorry to hear that you are unsatisfied with the performance of your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. As long as the machine cools off immediately after the download is finished, 48C is not a temperature to worry about when performing a CPU intensive task. Regarding your FPS concern, please follow the link below to update your BIOS, VGA and chipset drivers to the latest version. I also recommend installing the latest Windows updates if you haven't already. If you have any general or technical questions, please email me at [email protected] and include case # for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
GA502DU Drivers: https://www.asus.com/supportonly/GA502DU/HelpDesk_Download/