Customer Ratings & Reviews
- Model:
- GA403WR-G14.R95070TI
- SKU:
- 6613954
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers love the ROG Zephyrus G14 for its phenomenal build quality and portability. Many are impressed with the battery life, gaming performance, processor speed, and OLED screen quality. However, some customers have expressed concerns about fan noise and heat dissipation. A few customers mentioned the screen size may be too small and the port count is limited.
This summary was generated by AI based on customer reviews.
Not good for high end editing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop for video editing using DaVinci Resolve and remote DIT work when I travel overseas. It updated it's bios 3 times in the middle of an edit. it also restarted multiple times in the middle of an edit. I used capcut which it was preinstalled. But I use Canon RAW and this computer can't seems to handle it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt,
Thank you for sharing your experience with the ASUS GA403WR gaming laptop. We sincerely apologize for the disruptions you've encountered, particularly the unexpected BIOS updates and system restarts during critical video editing sessions. This is not the level of performance we aim to deliver.
To help address these issues, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
- Pros mentioned:Overall performanceCons mentioned:Heat dissipation
Great, but unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful machine, great performance, but unreliable. Power delivery issues regularly cause laptop to crash and run hot
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
We are sorry to hear that your ASUS GA403WR gaming laptop is experiencing power delivery issues that cause crashes and overheating. We sincerely apologize for the inconvenience this has caused, especially given the high performance expectations for a gaming device.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
- Pros mentioned:Overall performance
Beware of "lemons"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When working properly, the laptop is great. It has a nice, sleek look, good internals, and sized nicely for use as a gaming laptop and a work or school laptop. My issue is that I was given a broken laptop; I am now waiting months for the MFG to make the fix.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zach,
Thank you for sharing your experience with the ASUS GA403WR gaming laptop. We sincerely apologize for the inconvenience of receiving a defective unit and for the delay you’ve experienced in having the issue resolved.
For additional assistance and a detailed review of your case, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2506027921-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lemon, Bad BB Support Policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased august 2025, seemed like a great machine, but after full setup for my work, (and after the very short return window) it started restarting at random and quite often(3-4 time in a day) could not return it so it was sent out for manufacturer repair. month later got it back with a new motherboard and screen it worked for a week or so and seemed great. then it started shutting down at random. it is now in for its 2nd repair having done no work for me in 5 months. I demanded a refund to no avail. bestbuy states it has to be repaired 4 time before it is deemed a lemon and refund issued! While this is a machine issue i mostly take issue with bestbuy not having common sense policy allowances for a situation like this. clearly unacceptable to buy a machine and still not be able to use it or get a refund to buy another machine after 6 months. Support after the sale is why i went to best buy, and it seems there is no need to do that in the future
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidD,
Thank you for sharing your detailed experience with the ASUS GA403WR Gaming Laptop. We sincerely apologize for the repeated shutdowns and restarts, as well as the inconvenience of multiple repairs that have prevented you from using the device reliably for your work. What you have experienced is not representative of the quality and reliability we strive to deliver.
We also regret the challenges you have encountered with the return and refund process through Best Buy. While retailer policies are outside of ASUS’s direct control, we understand the frustration this situation has caused and acknowledge the impact it has had on your overall experience.
Please be assured that your feedback regarding product reliability and post‑purchase support will be communicated to our product and service teams for further review. We hope your current repair is completed promptly and that the laptop is returned to you in stable working condition.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506027921-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had high hopes for this laptop. Traded in my Surface Laptop Studio for this since Microsoft is currently no longer making Surface devices with GPUs. After reading all the reviews and watching YouTube videos, it seemed like this was the one to go with. Unfortunately, it’s been a disappointing experience. The quality is not anywhere near a Surface device. This Zephyrus looks premium, but looks are deceiving. It actually feels very cheap. There are noticeable bends and gaps on the body- possibly from the screws screwed in to tight during assembly, and possibly from cheap materials. The trackpad is loose and rattles when slightly touching it. It’s very annoying. Apparently this is a know Asus issue that I didn’t catch during my research. Out of the box, it took quite a while to set up. It took a couple of hours to install all the Windows updates that you have to before you can even use the computer. Found out the issue was the WiFi card. It would not hold a stable connection. Luckily Asus had a driver update for it, and that helped a lot, but unfortunately the wifi card is still experiencing connection issues that none of my other devices experience. So if you get one, make sure you set it up directly next to your WiFi node or router. For the most part it runs ok, but randomly it will occasionally freeze up for a few seconds. The screen and the sound have been really nice. But other than that, it hasn’t been worth the price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Staticbit,
Thank you for your detailed feedback regarding the ASUS GA403WR Gaming Laptop. We’re truly sorry to hear about the issues you've experienced and understand how disappointing this must have been, especially after making a thoughtful decision to switch devices. Your feedback is valuable and will be shared with our product team for further review.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2506027921-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
- Cons mentioned:Heat dissipation
Issues out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs very hot while gaming, 90°+. Couldn't place my hands on the keyboard. Had issues simply trying to reset the computer. It would constantly have an error during the initial process. Maybe I received a dub but I wouldn't recommend for the amount of issues I faced from day 1.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechGuyy20,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We’re sorry to hear about the thermal and system issues you've encountered. This is not the level of performance we aim to deliver.
To help resolve the issue described, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Very disappoint upgrade after loving the original
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm writing this on my first-generation ROG Zephyrus G14, which seems to run better than this newer model. I wasn't going to write a review, but recently it has been shutting down at random times and not wanting to turn back on. The most recent instance that triggered this review occurred during an exam where I was unable to turn the computer on for ten minutes. Other small issues include a camera login that is far inferior to the fingerprint login of the first generation. The USB-C is not showing monitors when plugged in. It did work once when also plugged into HDMI, so it thought there were three screens. Overall, this experience has been the opposite of how I felt 4-5 years ago when I got the older model. I'm glad most people are having good experiences. I see the potential of a great machine in this. But it wouldn't be in good faith to recommend this to someone except as a flashy $2,500 intermittent paperweight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BvSwabby,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing issues with this laptop. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS and Best Buy Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have this laptop for very long because Best Buy sold me an Open Box that had the motherboard replaced and they did not transfer the Windows 11 product key onto the new motherboard. Because of this, I could not activate Windows and I had limited use of the laptop. I called ASUS for assistance, but they could not assist me. They opened a ticket to get the product key, but I never heard from them.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erik,
Thank you for your comment.
We certainly understand your disappointment with the pen box laptop you purchase from your vendor and the inconvenience this may have caused you if you are unable to activate WINDOWS successfully. If the motherboard was replaced, you need to do a factory reset. For helpful tips on how to factory restore this laptop, visit our Product Support page: https://www.asus.com/us/support/faq/1041621/ . Since the SLC(Software License Code) is embedded in the BIOS and WINDOWS activation process is automatic. Entering the Windows product key manually is not required, authentication or activation process is automatic after the initial WINDOWS setup completed and the laptop connects to the internet
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Really wanted to keep this laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has some serious hardware flaws that support cannot even figure out. If you get one that hard freezes just give us and try another laptop. I am on my second G14 the issues are not as worse with the 5070ti model, but 1-2 lock ups a day I have had enough. There are no event logs that capture what's going on, the laptop will freeze, fans spin up and then you need to hard shutdown. This happens from just web browsing, support is no help and even after installing windows fresh, no bloatware, the problems still exist. Batter life is less than 4 hours on eco mode
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JM1985,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused.
If the system freeze or system lockup continues even after resetting Windows to factory, ensure Windows, drivers, BIOS and the Armoury Crate utility software are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/ . The most current version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Impressive hardware, several issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the hardware is good to run any workload you need. I did some local LLM stuff and games. The issues are related to the stability of the device (black screen after sleeping), looping restart (Asus logo forever). The construction of this device is gorgeous, it is a shame to have some issues like this. I've replaced already my device with same issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jorge J,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We're pleased to hear you were satisfied with the hardware and design, but we sincerely apologize for the stability issues you encountered, including black screens and restart loops. We understand you’ve already replaced the device and regret that the same issues persisted. Your feedback is important and will be shared with our product and engineering teams to help improve future reliability.
To help resolve the screen blackouts and restarts, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
Excellent laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However it has hdmi problems and real fix available so i had to return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shawn,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We’re glad to hear that you found it to be an excellent device overall, but we sincerely apologize for the HDMI issues you encountered and the inconvenience this caused, ultimately leading to your decision to return it.
Your feedback is very valuable to us, and we will ensure it is passed along to our product and engineering teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Some problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery consumption is also not well managed by the sofware. Sleeping the laptop presents issues as sometimes it cant wake up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LuisO,
We're sorry to hear you're experiencing issues with battery charging and sleep mode on your device.. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-ASUS Battery Health Charging https://www.asus.com/us/support/faq/1032726/
Additional FAQ-Troubleshooting - Unable to Wake Up from Sleep https://www.asus.com/support/faq/1042630/
not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when dgpu only mode is enabled, it crashes everytime waking from sleep.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SuperC,
We regret to learn that you are experiencing crashing issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Blue Screen Errors in Windows (BSOD) https://www.asus.com/support/faq/1042499/