Customer Ratings & Reviews
- Model:
- GA401IV-BR9N6
- SKU:
- 6403816
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ROG Zephyrus G14's impressive performance, long battery life, and its compact, lightweight design, making it highly portable. Many also praise the build quality and powerful GPU. However, some users express concerns regarding the device's tendency to overheat, the keyboard backlight, and the noticeable fan noise. The lack of a webcam is another frequently cited drawback.
This summary was generated by AI based on customer reviews.
You can do better for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife. It's eh alright. Plays rust on lowest settings with low fps.
No, I would not recommend this to a friend- Cons mentioned:Keyboard backlight
Bad display driver or CPU
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device worked as intended for a while. Now I'm getting random green pixels all over my screen. I had to disable the AMD display driver, and now can only use the 2060 on the laptop. By disabling the driver, my green pixel problem has gone away, but the HDMI unfortunately was disabled with it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
We are truly sorry the device display screen have green pixels and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Mobo spontaneously combusted at idle - 6 months in
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the unit about 6 months now. Seemed to be working great until yesterday. Laptop was left idle with Discord running in the background. We then heard a loud "pop" and smelt this awful burning smell. Once we figured out it was the laptop we unplugged and made sure it wasn't smoldering. Currently trying to start an RMA and there is extreme skepticism every step of the way. They seem to think we've damaged our laptop somehow, but that's not the case. Laptop was always kept cool and dry, it hasn't even seen a sneeze to the keyboard. Device was also on a cooling mat almost 100% of the time. We were only using 2 USB devices at the time - a cooling pad and a wireless adapter for a logitech mouse. We've configured the device to stop charging battery at 70% so as to reduce potential battery issues as well. Basically, we've done everything we could to ensure that this device functions properly for a long time. This seems like a manufacturing defect far more than a user error.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BRogers,
I'm sorry to hear that your machine suffered a hardware failure. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you are already in communication with Best Buy for a hardware repair, but if you have any general or technical questions, please email me at [email protected] and include case #N2011019358 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Stuck on BIOS, (No storage = SSD broken)
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so happy with the laptop performance for gaming and using photoshop, illustrator etc UNTIL it just stopped working last week. Wont go into windows and stuck on BIOS. I got it from BestBuy SF on Jan 1st 2021. its not even 1 year and the hard drive stopped working. Not in the states currently, I had to buy a new 1TB SSD for replacement :( Tried to get my files back but it was not possible... Sad..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience your having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Lot of Promise on G14 but stability issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was stoked about getting this device with Ryzen 9 and Nvidia 2060 MaxQ. I had the device for less than a month and initial setup went off fine and i did load Flight Simulator and things looked promising. But 15 days into using the device i did run into a seemingly known issue of the GPU drivers and my laptop would get a black screen. I am computer savvy and figured out a way to get it back up using a USB bootable etc. Long story short the device has a lot of promise and i enjoyed the short stint but returned it to Best Buy as i was within the return period and bestbuy folks were very good in handling the issue. They asked me if would get it exchanged but i wanted to avoid a repeat of the issue and then i am left holding the bag with warranty claims. Its a great device i might have gotten a lemon but seems like lot of folks are getting the issue. If you want to keep the device i would suggest that you might want to do a clean windows install and avoid the ASUS storage. But if you do buy please make a USB bootable incase you want recover. In my case safepoint recovery also failed just had bad luck and it left a bad taste. Hope that i get a stable device for gaming, but in all this Best Buy Folks were great to work in Kildeer,IL.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Avinator,
We are terribly sorry for the issue you experience with the device and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
miss a half of the adapter cable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just pick up this laptop this afternoon.. and I just open the box...but missing the adapter cable.... have to bring it back tomorrow.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear yong,
I'm sorry to hear that your unit was missing a part of the power adapter. That certainly sounds like a frustrating situation. I understand that you are going to return the unit for a replacement, but if you have any general or technical questions, please email me at [email protected] and include case #N2011084897 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Avoid This Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the machine began having blue screen and freezing errors. After following ASUS trouble shooting I finally gave up and brought it back to Best Buy. I asked for a store credit however I was told it was not possible. So the machine was sent out and I was given a turn around time of 4-8 weeks! I am beyond disappointed. I understand that you can’t just give people money back after a certain point however, an exception would have made the situation a lot better. I purchased the machine on 9/8/2020 with a response from ASUS on 10/23/2020 (followed their troubleshooting instructions to the letter) and finally bought it to Best Buy today 11/30/2020
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnC,
I'm sorry to hear that your machine has had persistent BSOD issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you currently have the unit being repaired, but if you have any problems in the future please reach out to me at [email protected] and include case #N2012008108 in your email for reference. I certainly hope that a hardware repair will resolve your issue.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Terrible quality control.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing components out of the box, and there's only supposed to be three components included (plus brochures and pamphlets). Purchased brand new. ASUS needs to get their AQL sampling up to snuff during final assembly and final packaging. Switch the contract manufacturer who assembles this line of laptops, I spent way too much money for my Christmas to be ruined by a lack of quality control in final pack out. It's legitimately a step in manufacturing so simple that the operator grabs one of each of the components (probably scanning for SAP inventory purposes), so it is unacceptable for that step to be performed incorrectly for a premium product with a relatively low run count compared to consumer devices. Capitalism is dope, consumerism is sweet; I'm writing this review and never buying an ASUS product again. For those not willing to waste their Holidays waiting for replacement parts to arrive (2-3 weeks) or by sitting in 529 minute waiting rooms for customer service, creative types should look at MacBooks with the M1 chip, and gamers should look to the Razer 15. This way consumers who want to purchase a laptop with quality control in their manufacturing and assembly shop can.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your issue with the missing components. This is not the type of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. Usually, this issue can be resolved by your place. Have you being in contact with them? If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Laptop lasted 30 days and is now completely dead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this laptop is very poor. Do NOT buy this if you don't like dealing with problems. I'm now trying to figure out if I can get another laptop or will have to send to Asus for replacement. The laptop is completely dead. No lights or anything. Tried resolving using Asus support website and it was not very helpful at all. It gave 1 possible way to resolve which did not work and no chat or 800 number to calls or anything. This is my FIRST ASUS laptop and it will be MY LAST because I WILL NEVER BUY ASUS PRODUCTS AGAIN.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear BobD,
I'm sorry to hear that you are unable to boot this machine, and are having issues contacting Support. This is absolutely not the kind of experience that we want any of our customers to have. If you haven't already, please contact Best Buy directly to arrange a warranty repair. If you are unable to get in contact with them, please email me at [email protected] and include case #N201034444 in your email for reference. I will also forward your feedback your on our Support website to the Product team for review.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Battery life issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer, but I'm not happy with the battery life. I did buy a refurbished version, so maybe that's the reason.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maaaag,
It's unfortunate to hear you're not completely satisfied with your notebook. Please make sure you've closed out any unnecessary applications running in the background to help improve your battery's life. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2103080191.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
it’s pretty cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the computer is really nice so far i really enjoy it a lot
I would recommend this to a friendAvoid this product and probably Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have been an excellent experience, but out of the box this laptop had issues. Naturally, I tried to resolve them per Best Buy’s recommendation through ASUS. Naturally, by the time I had enough with attempting to fix the device and wanted to swap it out for a working device it was no longer eligible to be returned. Best Buy has a 30 day return window. Not much time for you to work with the manufacturer. They should have taken the laptop back and replaced it instead of advising me to get manufacturer support. After sending the laptop in to the manufacturer several times the issues were never resolved and the warranty expired. Yay.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ToughExperience,
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing issues with the laptop.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. This issue is normal and temporary after Windows initial setup completed. To resolve the issue, please ensure Windows is up to date with all features and cumulative update in order to maintain system stability and optimum performance. If this step was performed, we recommend sending the laptop in for service. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
So so..get the next
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had major thermal issues. Lots of tweaking still no effect. Had to return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you had to return the unit. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about the issues you were experiencing for continuous improvements to the product line. If you have any concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Alright for Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop does alright for gaming. I would recommend spending a little more money and getting a better gaming laptop.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kilopeanut,
I'm sorry to hear that you are not satisfied with the gaming performance of your laptop. That is certainly not the kind of experience we want any of our customers to have. What kind of performance numbers are you seeing, and in what games? Have you visited the official ASUS Support site to download the latest BIOS and VGA drivers? Please reach out to me at [email protected] and include case #N200775085 in your email for reference. I'd be happy to help you troubleshoot this issue in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Im sure it usually amazing but...dont buy it here.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ehhh, im pretty sure BEstbuy sold me an Openbox unit and didnt tell me.
No, I would not recommend this to a friendI really wanted to love this laptop.....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As many of you have reviewed or at the very least looked into this gaming laptop I will give you the quick pros & cons. I read about the thermal temperature problem and the poor keyboard back light but for the specs i pulled the trigger. Returning after 1 hour of use....enough said. Lets get into this: Pros: -Definitely very fast on start up to gaming took seconds. -Decent screen, but for the price-point they had to cut some areas as this was a 14" screen. -Limited gaming kept up its high fps during entire time on warzone ( slight ghosting) -Keyboard and track pad felt great and responsive. Cons: -After gaming for 15 min the palm rests, and "waasd" keys reached thermals so hot to the touch I had to let it cool. I proceeded this in many settings and the entire laptop always kept thermals above 97. Imagine touching a vehicle door on a hot sunny day and you will see my point. - The key back lighting was the worst I have ever seen. Wrap-up: - Save your self the disappointment.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear SerialBane,
I'm sorry to hear about your experience with this laptop. That is absolutely not the kind of experience we want any of our customers to have. I understand that you have returned the unit, but I will forward your feedback on the temperatures and backlight to the Product for review. If you have any general or technical questions, please email me at [email protected] and include case #N200758117 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissaspointed. The laptop worked very good for awhile. After about 9 months screen went black. Can only use it with an external monitor. Kinda defeats the purpose of a laptop. Been through ALL the troubleshooting countless forums and long calls. Same thing every time. Black screen. Best buy isnt much help either. Disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nate, We're so sorry to hear about the issues you're having with this notebook. We would recommend that you send the device in to us for inspection and repair. Your feedback is important as it helps with improvements to ASUS Support channels. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Good for gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good, but NO WEBCAM with was a deal breaking to me since I need it to school ( covid era )
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fefe,
I'm sorry to hear that you are disappointed with the lack of a webcam on this model. This is certainly not the kind of experience that we want any of our customers to have. I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2104050158 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Heat
Ok laptop, gets very hot w/o external cooling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it, didn't live up to performance and was getting quite hot.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear 123456,
I'm sorry to hear that you were having temperature issues with your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. What temperatures were you seeing? What kind of surface was the unit on when you saw these temperatures? I understand that you have returned the unit, but if you could also send me the serial number I would be happy to investigate this case for quality control. Please reach out to me at [email protected] and include case #N200765762 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Heat
Laptop runs to hot.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs way too hot. Returned laptop. And the fan is super loud.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear that your unit overheats and the issue you're having with the fan. Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support