Customer Ratings & Reviews
- Model:
- GA401IV-BR9N6
- SKU:
- 6403816
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ROG Zephyrus G14's impressive performance, long battery life, and its compact, lightweight design, making it highly portable. Many also praise the build quality and powerful GPU. However, some users express concerns regarding the device's tendency to overheat, the keyboard backlight, and the noticeable fan noise. The lack of a webcam is another frequently cited drawback.
This summary was generated by AI based on customer reviews.
Felt cheap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and upgraded to the next step one of these this one felt very cheap built .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wadeblade,
I'm sorry to hear that you were unsatisfied with the build quality of this laptop, this is absolutely not the kind of experience that we want any of our customers to have. I understand that you have returned and upgraded your unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2101096449-0002 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Laptop malfunctioned as soon as I couldn't return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop worked great until the return period lapsed, then it started inexplicably freezing when I was using the browser. Nothing was running that should cause it to freeze. It wasn't processing high memory games or multiple tasks running at the same time, it was just a simple web browser. The laptop had to be rebooted, which lost everything I was doing. I searched online for a solution and there does not seem to be one. I am not the only person with the issue. Very disappointed, this issue makes it basically unusable and Best Buy won't refund/return it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with your computer freezing. We would recommend backing up your information and perform a system reset. If the issue still persist, we would recommend that you have this device sent in for servicing. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Missing features and broken keyboard
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely wouldn't buy this again. There's no webcam. There are no Home, End, Page Up, or Page Down keys. The space bar on mine came busted and pressing it once will often cause two spaces to appear. The only recourse it to spend $40 to ship it in for warranty service and be out a laptop for who-knows-how-long.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the keyboard. ASUS ensures all products are designed for durability, with a lifespan that’s double the industry standard. I will be letting the related department know about this concern for continuous improvements to the product line. If you need any form of technical assistance or concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Won't last, keep looking.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor heat dissipation design. Heat is directed out of the back of the computer and towards the LCD display which will damage the screen in time. Also required manual changes to Windows in order to get the GPU to function (even when plugged in). Normally I am a big fan of ASUS, but they definitely dropped the ball on this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ristone3,
We are terribly sorry for the issue you're having with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard backlight
G14 Screen not working, but external monitor works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just a few months in and the screen stopped working. External monitor works, but laptop screen is on but so dark you cannot see anything but outlines. Worked with ASUS tech to try to figure it out and they couldn't. Told me to take back to best buy for them to help. To be continued....
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the internal screen not being able to work. This must be frustrating, did you attempt to update the BIOS, AMD driver, and chipset? If not, please do so otherwise Best Buy would be suitable to address your matter. If you have any follow up questions, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers and tools: https://www.asus.com/us/supportonly/GA401IV/HelpDesk_Download/
G14 withe
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good, but to much money for what it is, I prefer to buy another asus laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about this concern for continuous improvements. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Avoid this laptop. It is trash.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I suppose the fault is ultimately mine for not heeding the signs while in the return window, but this laptop is trash. From day one, out of the box, it had issues recognizing the power supply. Finally last week, it stopped recognizing it, and won't charge the battery. After the first windows update loaded, the CPU locked down to 0.39Ghz. Too the laptop back, and Geek Squad reloaded the OS. It worked great until I got it back on Wi-Fi, when the same thing happened. Not a great feature for a gaming laptop. Getting the OS reloaded a second time seemed to cure the problem, until about 3 weeks ago. At this point, I've got a paper-weight that I can't return. The only reason it is getting 1 star is so the review gets counted.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngryPurchaser,
I'm sorry to hear that your machine will no longer charge. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you haven't already, please contact Best Buy directly to arrange a warranty repair. If you have any general or technical questions, please email me at [email protected] and include case #N2011011832 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Decent Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent laptop, yet it has severe issues with Windows 11
No, I would not recommend this to a friendOpen Box Geek-Squad Certified but one major issue.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item Open Box Excellent Geek Squad certified hoping that the item will be amazing. While plugged in, the laptop works great. Fast boot-times, good screen. However there is one glaring issue with the laptop unit that I received. As soon as you unplug the power adapter to the laptop, it immediately shuts off. There's no warning or notification that the laptop is "on battery" and all you see is a black screen. You are unable to power up the laptop and can only be powered up while connected to a power adapter. I've had this issue in the past with previous ASUS laptops, but did not expect to find this issue with the laptop the same day that I opened it. Only had the laptop in hand for 1 hour before returning in back to BestBuy to buy a "new" laptop. I hope the next time that I purchase a laptop that is Geek-Squad Certified Open-Box Excellent, they are true to their name and provide Excellent quality laptops.
No, I would not recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ryzen 9 is good but over-all I didn't feel as that it performed as it should.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zephyr,
Thank you for taking the time to share your feedback on this model. We are terribly sorry to hear that you are not pleased with the performance of the device and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team for improvements.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Good performance, but poor heat and noise control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast computer, but keyboard gets hot to touch and fan gets quite loud when gaming
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steve,
I'm sorry to hear that you are unsatisfied with the thermal and acoustic performance of your laptop. This is certainly not the kind of experience that we want any of our customers to have. Is this behavior happening in all games that you've tried? What kind of temperatures are you seeing when gaming? Please reach out to me at [email protected] and include case #N2011084266 in your email for reference. I'd like to help you troubleshoot this issue in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Not Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an awesome computer when I first purchased. Ran everything very smooth. Ran games on high settings. After about 8 months it’s performance has drastically been reduced. Will only run games for maybe 2 hours before it gets too warm and crashes then shuts down. I should have opened a ticket before the year was up, but now after 14 months this will only do do basic computing and maybe a movie. This will no longer will play any game. I’m a fan of Asus products but this was a complete waste of $1300. I didn’t expect to pay this much to have it fail at just over a year.
No, I would not recommend this to a friend- Pros mentioned:Performance
Too fast, too hot
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is super fast and powerful and the screen is great. So why the one star? One reason, it ran so hot that I could not touch the keyboard. Had to return for this design flaw.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Feysion,
I'm sorry to hear that you were unsatisfied with the thermal performance of your laptop. That is absolutely not the type of experience that we want any of our customers to have. I understand that you have returned the laptop, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N201050877 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Not for serious gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 120hz and a 2060. It is fine if you plan on using an external monitor.
No, I would not recommend this to a friendGreat Specs, poor utility.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Built-in keyboard lacks several keys I have come to expect/use. Insert key: used in <shift+insert> for pasting into terminals Page Up/PageDown/Home/End: quick navigation. not specifically keyboard, but there doesn't seem to be "middle click" support on the touchpad. Otherwise, seems great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for your honest feedback, I'm truly sorry to hear about your experience with the keyboard. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any technical related issues, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
good laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but some coil whine and speaker issues at first.
I would recommend this to a friendPowerful, but runs rough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to constantly push and hold power button to get laptop to boot up
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear PWohio,
I'm sorry to hear that you are having issues booting this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. How long do you need to hold the power button to get the unit to start? Does this happen both on battery power and when connected to the charger? Does the power button appear loose? Please reach out to me at [email protected] and include case #N200877729 in your email for reference. I'd like to investigate your case for quality control.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Unit lasted 6 months before breaking.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit lasted 6 months before spontaneously combusting. Laptop was just sitting on a laptop cooling pad on AC power when we heard a pop and smelled burning before pulling the AC plug. Laptop no longer starts at all. Started RMA process, but it's looking like they think we did something. Let me be clear, we've taken excellent care of this machine, it has never suffered a spill/drop or extreme conditions. It has only ever remained in a cool, dry room with plenty of ventilation. We are also within the 12 month warranty. If you do decide to go with this unit, be sure to buy the Best Buy coverage because ASUS might give you the run-around. Before this, I'd rate this laptop 5/5. But since it broke in such a fantastic way, I'm bringing it down to 1 star. If RMA goes well, it will go up to a 4/5.
No, I would not recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Webcam
Worth every penny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a fantastic little laptop. If you're looking for something light and easily portable. I don't think there are any better options than this. The whole "work" facade does unfortunately run into some trouble with it lacking a webcam, especially if "work" for you requires remote meetings under the current situation. Of course, a USB webcam is always a possibility. In terms of value, I don't think it's hard to find more powerful (albeit larger, hotter, heavier and less portable) laptops for less money, so if style and a small form factor isn't something you care about, you might be better looking at other options. If you DO like this model, there are more powerful versions of it (one with a GTX 1660 ti and another with an RTX 2060 Max-q) that may actually be a better bang for your buck if you can swing the upcharge, but this is still a very solid piece of machinery that can handle most of what you can throw at it without any problems, and I'd definitely recommend it.
I would recommend this to a friend Good but raw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer on paper but I think theres still some software bugs to smooth out. I have some issues with low battery life and speaker popping sound, and had issues with screen flickering until someone recommended a fix. For a laptop of this price, the Out of Box experience should be much better.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your bad experience with the unit out of the box. ASUS ensures all products are manufactured with materials that comply with the industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. If you need technical assistance, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support