Customer Ratings & Reviews
- Model:
- GA401IV-BR9N6
- SKU:
- 6403816
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ROG Zephyrus G14's impressive performance, long battery life, and its compact, lightweight design, making it highly portable. Many also praise the build quality and powerful GPU. However, some users express concerns regarding the device's tendency to overheat, the keyboard backlight, and the noticeable fan noise. The lack of a webcam is another frequently cited drawback.
This summary was generated by AI based on customer reviews.
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery runs out too fast. Everything else is very cool
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Funny1971,
I'm sorry to hear that you are unsatisfied with the battery endurance of your laptop. This is certainly not the kind of experience that we want any of our customers to have. How long is the battery lasting, and with what applications? Please reach out to me at [email protected] and include case #N2011084887 in your email for reference. I'd like to investigate your case for quality control.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Okay
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good laptop I have no complaints of any kind
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Defiant,
I'm happy to hear that you have no complaints with this laptop, that is exactly the kind of experience that we want all of our customers to have! If you do have any specific feedback that would reflect a 3-Star review, I would be happy to forward that to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2104043885 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Heat
Unreliable and a waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop constantly had fan and cooling issues, and then died a couple months beyond the manufacturer's warranty. Very disappointed, and will never purchase this brand again.
No, I would not recommend this to a friend Buggy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at launch way too buggy for 1500 dollars returned it
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Josh,
I'm sorry to hear that you were having performance issues with your laptop. That is certainly not the kind of experience we want any of our customers to have. I understand that you have returned the unit, but if you could send me your serial number and a description of the issue, I'd like to forward it to the Product team for review. Please reach out to me at [email protected] and include case #N200739983 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Underpowered overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not powerful enough, can barely run warzone at high
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the notebook is not powerful as expected. For the best performance, please ensure to keep your Windows OS up to date and all drivers. For further advice, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Decent gaming laptop for the price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get hot fast and is very comfortable if you place on your lap. Great to use as a replacement of a desktop if you prefer laptop gaming. Battery life wise, it's best to be wired in because man the battery goes dead fast.
No, I would not recommend this to a friendehh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing is decent im not even gonna front, no cap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dreyski,
I'm happy to hear that you are enjoying your new laptop! This is exactly the kind of experience that we want all of our customers to have! I understand that you are satisfied with the device, however if you have any issues with the machine that would reflect a 3-Star review, please reach out to me at [email protected] and include case #N2012022330 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
wont open settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good but wont open settings after a month....
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear veev,
I'm sorry to hear that you are unable to enter the settings menu in Windows. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I'd be happy to help you try and remotely troubleshoot what is going on. Please reach out to me at [email protected] and include case #N2012008077 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Battery stinks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 hour battery is a flat out lie. I bought the laptop so I wouldn’t be feathered to a power cord but the battery may last only 2 hours even if you have it on battery saver and are not using any applications at all. -1% every two minutes on average. I replaced it once already and have the same problem with the new one. If you want it for the graphics and performance but plan on keeping it plugged in most of the time it’s fine, but it won’t make a flight from NY to LA.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the battery life. This is not the type of experience we want any of our customers to have. Have you tried to update windows and ensure to close all background apps? Please ensure to scan for malware as well. If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Ok for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is decent, the price a but on the higher side
No, I would not recommend this to a friend- Pros mentioned:Performance
Battery charging dead within a week.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging died within 1 week of use. I had to return it. I loved the performance of this laptop. The battery life isn't great either only 5 to 6hrs. I hope next gen of this laptop fixes all the issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Siva,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the battery issues on this model. We would recommend that you try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
A miss for Asus
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stats on this model are incredible, so were the reviews - which is why I bought it. HOWEVER, I returned it the next day. I may have gotten a bad one off the assembly line, but the one I got was crap!! I got a BSOD during the set-up! The machine constantly throttled under loads that my 5-year-old laptop did not have a problem with. I have noticed that Best Buy had a lot of these for sale as "Open Box", one can speculate, but mine went back!! I hope they fixed or trashed it before sending it on to some other customer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EricL,
Firstly, we would like to extend our sincerest apologies for the issues you're experiencing and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Runs HOT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing runs HOT. I tried a cooling mat and that didn't affect it much. Playing World of Warcraft on medium settings easily pushes this into the low 100s and the area around the esc button becomes too hot to touch.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the issues you're having with the computer overheating. Please allow us to make your experience with ASUS a better one.
There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
BSOD problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only used a few times a week without heavy gaming and after 6 weeks received repeated BSODs and had to hard reset the laptop. Unfortunately it is past the return date now
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the issues you're having with this model. Please allow us to make your experience with ASUS a better one. Based on the issue you described, we would recommend that you reach out to Geek squad so they can have their team look into this issue. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Good product, but needs a lot of work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great CPU and graphic card, but battery are not as good as advertised. Drained after 4 hours of just programming. Tried multiple things, but nothing seems to work. This was the second one I got. First one had the same issue.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the battery is draining after 4 hours of usage. This is not the type of experience we want any of our customers to have. Please attempt the steps from the faq below and if you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Battery saving tips: https://support.microsoft.com/en-us/help/20443/windows-10-battery-saving-tips
Comes with potential problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend this computer. Once I bought it, it came with a faulty trackpad, so I returned and got a new one. But this second unit had many blue screen issues that made me return the laptop and get a refund.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you so much for your feedback, I'm truly sorry to hear about the issues with both units. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements.
If you have any concerns or wish to purchase another unit, I'm here to assist you in choosing the right one that will suit your needs. You can reach me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Said it was in perfect condition it was not... Screen would glitch out terribly fans sounded horrible... Screen would go purple green yellow multiple times
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your issue with the screen and fan, this must be frustrating. Have you updated to the latest Windows OS and BIOS? If not, please refer to the links below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bios - https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-series/helpdesk_bios
Steps to update: https://www.asus.com/support/FAQ/1008276/
just over a year & 2 major replacements. not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have barely had this gaming laptop over a year(recieved on 4/1/21), of course right after the warranty ends. my hard drive has gone out & audio is going not. no sound unless i have headphones plugged in & it cuts in & out the whole time the head phones are plugged in. i did not get the extended warranty, cuz i'm an idiot. if y'all get this gaming laptop get the extended warratny
I would recommend this to a friendItem is Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since this laptop was announced, I was in love. I am a teenager who worked over 250 hours at my fast food job to save up for this computer. It arrived fine, the sleek design and hardware were a huge plus. However, after about 4 days of web browsing and very light gaming, the entire backlight failed. Basically I spent $1500 on a desktop with less powerful laptop hardware. I am very disappointed that such a highly esteemed laptop had a major flaw with something as major as a display. I plan on returning this item for a full refund and building a desktop. Never buying ASUS hardware again.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear that after a couple of days of usage the backlight failed. This is not the type of experience we want any of our customers to have. If you can use an external monitor, we do recommend that you update the graphics driver, chipset and the BIOS. Please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Defective model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gpu fan needed to be replaced twice and then broke down a further 3rd time, great specs for the price but unusable since the fan kept breaking, also the only one who can fix this is asus you have to send it in to get repaired and that usually takes around 2 weeks minimum, would recommend, also it seems asus knows this product has a faulty fan since they were not suprised this model had this issue and so many others with the same laptop experience this.
No, I would not recommend this to a friend