Customer Ratings & Reviews
- Model:
- GA401IV-BR9N6
- SKU:
- 6403816
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ROG Zephyrus G14's impressive performance, long battery life, and its compact, lightweight design, making it highly portable. Many also praise the build quality and powerful GPU. However, some users express concerns regarding the device's tendency to overheat, the keyboard backlight, and the noticeable fan noise. The lack of a webcam is another frequently cited drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Webcam
Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I needed, no camera. Said it was a touchscreen, it is not. I kept telling him I didn't play games. It does not run well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Performance
Good All Around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, I haven't had any issues with it besides having started to grow out of the capabilities of the laptop when moving onto games that require more power. the battery life is pretty good for a gaming laptop, you can get by for a minute without power, and for a few hours depending on what you are doing. It's not terribly loud, but definitely louder than a normal laptop if this is your first gaming one. There hasn't been a ton of slowing down even though I have a ton of games on here. I'd say this is a really good laptop for someone who is into gaming but isn't trying out the best and most complex games on the market. for the relatively low price (compared to other gaming laptops) id say this is a great one.
I would recommend this to a friend Fan Trouble
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The CPU and GPU fans keep breaking on this. My previous laptop was a Macbook I never had to fix once in ten years. Very disappointing.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Build quality
Very good laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good laptop. I have had it for three years now, and it is great. At first, I hated it because I used Ubuntu and didn't know how to turn off the fans. However, after using some open-source packages to control the fans, this laptop is amazing. It is a bit heavy (including the charger) compared to normal laptops, but when compared to other gaming computers, it is decently sized. The build quality is great, too. Battery life is decent.
I would recommend this to a friend Great until it died in a month with burnt smell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my G14 in December as part of the Bestbuy Black Friday sale after extensive research and I was as happy as a child getting her favorite toy for Christmas. Alas, that love affair only lasted for a month. Yesterday my G14 would not turn on and there was burnt smell coming out of the vent. No idea why my G14 is frying after a month of moderate use (only played light strategy game). Had to return it to Bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Esmeralda,
We are extremely sorry the device is not turning on and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Overt Failure. Bad Service.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this machine for my son to take to college. Unfortunately, within the first six months, the machine self-immolated. There was a loud thunk and smoke poured from the vents. The machine is dead. Fortunately, it didn't take the dorm room with it. Unfortunately, he's now without a laptop and finding out just how to get it replaced under warranty is near impossible. ASUS directs you to Best Buy. Best Buy couldn't get him in to look at it until Feb. 16 (over 10 days after the initial failure).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unhappy,
I'm sorry to hear about your experience with this laptop's hardware and with ASUS Support. This is absolutely not the kind of experience that we want any of our customers to have. In most cases, Best Buy would handle a repair for your unit directly. However because you mentioned that this unit smoked when it failed, we need to RMA and investigate this laptop directly. Please reach out to me at cl-lane@asus.com and include case #N2102024590 in your email for reference. I'd be happy to get your RMA started.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Not good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I seen reviews online before I bought it it look like a great PC to buy for gaming but once I received it the computer lags and freezes and to transfer things over by USB very slow.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear EmbraceMyReview,
I'm sorry to hear that you are having performance issues with your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please follow the link below to update your BIOS, chipset driver. I also recommend installing any available Windows updates. If you are still having issues after those updates, please reach out to me at [email protected] and include case #N200830525 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/Laptops/ROG-Zephyrus-G14/HelpDesk_Download/
- Cons mentioned:Webcam
Nope not what I thought
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Specs are good but way to small dam thing doesn't even have a webcam really all that money and no webcam what is the 90s
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Don’t purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blue screen if death... all day everyday. Fan noise way too loud. Poor design.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the blue screening issue. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the troubleshooting steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Having extreme hardware issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having a very difficult time with this labtop and I've owned it less than 6 months. First off 1 of the 2 usb ports stopped working and second I keep getting blue screen and complete system freeze. I have been using the labtop in conjuction with a cooling pad and it has had a stationary life. I should not be seeing this kind of issues under 6 months after shelling out 1, 500 this is an issue.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the multiply issues you are experiencing. This is not the type of experience we want any of our customers to have.
Have you performed any recent bios update or windows update?
Please refer to the troubleshooting steps in the faq below.
For further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
Troubleshooting - How to fix USB connection problems: https://www.asus.com/support/FAQ/1043160/
Not good for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only play League of leagend. It was good for 10 days. keep disconnecting during game. I returned it. This laptop will be good, If you don't play game.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
WORTS CUMPUTER I HAVE EVER BOUGHT
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.REALLY BAD COMPUTER IT GETS REALLY HOT AND THE OPERATION SYSTEMS IT´S NOT WORKING SINCE DE SECOND MONTH
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is overheating. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Buy beware!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box I had multiple issue ranging from keyboard glitching to wifi disconnections. I updated drivers, remove and reinstalled them, and updated the bios and still had issue. I could've tried to do a bare metal reinstalled but returned it as i should have to do that with a brand new laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MNarad,
I'm sorry to hear that your machine had multiple driver and stability issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012086855 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starts off great but some issues off the bat. Get the warranty. Headphone Jack was faulty and got a line bar on display screen after 1 week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are extremely sorry the device has a line bar in the display screen and the headphone jack is faulty and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Pretty good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great lab top but 2 months in, the ports stopped working. Also it doesn't come with the custom lights this isn't the right one. So beware.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the usb port stopped working and it doesn't come with the custom lights. This must be frustrating, did you perform any recent updates?
Our pre-install (MY ASUS) app will be able to assist you with updates and troubleshooting.
Please refer to the faq below.
We would like to investiage the custom light, please reach out to me with your serial number at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
MyASUS Guide - Introduction: https://www.asus.com/support/FAQ/1038301/
Laptop failed after 6 months!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop just stopped working for me and now I can't return it. Geek squad told me I am probably gonna have to wait 3 weeks to a month to have it repaired. I feel like this is in acceptable for a 6 month old laptop. I think the motherboard failed after only 6 months. I am very disappointed, and after reading forums I have found out that the motherboard seems to be failing when using the USB c for docking and external monitors.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the failure of the motherboard. This is absolutely not the kind of experience we want any of our customers to have. Is it unable to turn on? Have you updated the BIOS? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Quality control issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the laptop and unfortunately very disappointed. The laptop I have receive seems to have been open and the power cord is missing. I do not understand how bestbuy QC didnt notice it was open. I took about a month just to receive the product and just be disappointed. I don't believe i will be purchasing anything at BestBuy any time soon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the power cord is missing. This is not the type of experience we want any of our customers to have. Usually, you can get this issue resolved at your place of purchase. If your issue was not resolved, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Build quality, Performance, Processor speedCons mentioned:Fan noise
A bit salty that it's not the aniME matrix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this laptop today in hopes that it would have the aniME matrix on the lid, but there is none on this model and it's not specified as far as I can see. despite this I have had a great first impression with this machine. the keyboard is good, plays games well, it's snappy snappy with the m.2 drive in it. all this and the rog software keeps good tabs on whats going on. One thing that should be noted it that the fans get pretty loud. If that isn't an issue for you then i believe that it's great for the average power user on all fronts!
I would recommend this to a friend - Pros mentioned:Build quality, Performance, Processor speed
Perfect blend of design and ability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asus really nailed the design - perfect blend of CPU/GPU capability with cooling ability. Just sitting next to the other gaming laptops at Best Buy you could tell how much quieter it was. The keyboard has great feel, there's no bloatware and it allows me to do solid modeling work as well as game without the obtrusive flair of other gaming laptops. For the specs, I would expect to pay roughly 50% more but it's a bargain
I would recommend this to a friend Not the best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good computer but it did have trouble with doing certain task, it runs loud and did lag from time to time.
No, I would not recommend this to a friend