Customer Ratings & Reviews
- Model:
- GA401IV-BR9N6
- SKU:
- 6403816
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ROG Zephyrus G14's impressive performance, long battery life, and its compact, lightweight design, making it highly portable. Many also praise the build quality and powerful GPU. However, some users express concerns regarding the device's tendency to overheat, the keyboard backlight, and the noticeable fan noise. The lack of a webcam is another frequently cited drawback.
This summary was generated by AI based on customer reviews.
ASUS makes terrible products which don't last
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a small fortune on this and it did not even last 12 months. I called the manufacturer to get it replaced, they said the warranty only allows them to repair it but if they can't then there is nothing they can do. Spoke to someone at Bestbuy and was told that this model has a known defect which burns out the motherboard even with minimal use.
No, I would not recommend this to a friendOnly lasted me 28 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked it was great but it kept shutting down randomly and giving me a black screen until one day the screen stayed black.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit showing a black screen. This is not the type of experience we want any of our customers to have. Are you able to connect a monitor via HDMI? If that is the case, please attempt to update your BIOS, AMD graphics Chipset driver via the links below. If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Driver: https://www.asus.com/us/supportonly/GA401IV/HelpDesk_Download/
Steps to update the BIOS: https://www.asus.com/support/FAQ/1008859/
Steps to install the Chipset Driver: https://www.asus.com/support/FAQ/1015597/
Worthless.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but issues with this laptop, and customer support is a nightmare. I sent it to the manufacturer multiple times, and it came back with new issues each time. I am very disappointed. Overall, the laptop seems like it would be nice, but I regret buying it with all the problems we have had.
No, I would not recommend this to a friendBattery terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery was not able to charge. The battery capacity did not change even I have plugged in for a day, no matter if I used the computer or completed shut down to charge. It remains for 9%. I called customer services and uninstall the battery devices. Also, I tried to update but some updates require to have a 40% battery capacity but THERE IS NO WAY TO CHARGE!!!! I want to exchange but it is out of stock!!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the failure of the battery, this must be frustrating, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great hardware, non-functional ASUS update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing out of the box. After the first software update the G14 froze. After over an hour with the GeekSquad phone support (in addition to more than an hour of being on hold) they recommended the G14 to be brought in. It was a great computer for two weeks. We returned it and got a different computer. It’s difficult to trust products from a company that sends out updates that are essentially a kill virus.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the software update. Our engineers do ensure that the unit was tested fully, what you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have any concerns, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great Laptop, But Buy It Somewhere Else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning anything to best buy is an absolute pain. Went on sale soon after buying, but return period is so small I have no chance at getting the deal. I have loved this laptop, but best buy has caused me so many problems I am starting to regret buying it. If you buy this laptop, PLEASE DON’T BUY IT FROM BEST BUY. I promise you, it is worth paying a little more somewhere else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear nhhvhy,
I'm sorry to hear about your purchasing experience with Best Buy. That certainly sounds like a frustrating experience. I understand that you are not having any current issues with the laptop, but if you do have any issues with the machine that would reflect a 1-Star review please reach out to me at [email protected] and include case #N201081243 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
complete rip-off
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this computer to complete my school work and every time I use it overheats within ten minutes, then the battery dies within one hour. It also freezes up frequently, and the cursor disappears into the screen continuously. I am upset that I waited a few months before I tried returning it because I found it it cannot be returned after 15 days.
No, I would not recommend this to a friendDIED LESS THAN 2 MONTHS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 2/20. Stopped workin 4/12. They would not accept return. This was bought mainly for school work. Repairs would have taken 4 weeks with virtual learning not an option had to buy 970 EVO Plus 1TB Internal PCI Express in order to have it working. HORRIBLE EXPERIENCE..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maria,
Thank you for sharing your feedback on this model. We're sorry to hear that your notebook stopped working. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
the video card isnt eorking with oculus ruft
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.used the usb c to charge headset and after tgat video card wont work with oculus
No, I would not recommend this to a friendReally wanted to love it!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and finish is really good, couldn't ask for more, feels solid. Nice keyboard and trackpad, great speakers. Based on the reviews on the web, I was dying to receive this laptop, I preordered it instantly as it became available on Bestbuy. After playing COD Warfare and BF5 Cpu averages at 97c it hits 106c constantly and a couple of times even hit 109c. GPU goes up to 95c.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Pato,
I'm sorry to hear that you are experiencing high GPU and CPU temperatures when gaming. That is absolutely not the type of experience we want any of our customers to have. If you haven't already, please update your BIOS and VGA driver from the link below. Within Armoury Crate, you can manually set your fans to "Turbo" for increased cooling performance. Are you using the machine on a hard and flat surface, ensuring maximum airflow to the bottom of your machine? Please reach out to me at [email protected] and include case #N200449496 in your email for reference. I'd like to help you troubleshoot this issue in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Poor Quality Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in IT for a living. I understand computers and software quite well. This computer has been nothing but a bunch of troubleshooting problems after another. Invest in a different gaming laptop, this one sucks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit didn't work as expected. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you still have the unit in your position, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Hot boy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing thermal throttles like crazy. Also the battery life is horrendous
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the unit thermal throttling and the battery life. This is not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Troubleshooting2 - https://www.asus.com/support/FAQ/1043914/
False advertisement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited after researching this Asus model G14 because of the highly reviewed aniME Matrix but after receiving it and highly anticipating to use the functionality, I was deeply disappointed that it did not come with it!! That's BS, you pay for this much and you read reviews about it to find out that it doesn't exist! I'm so mad right now.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Edman,
I'm sorry to hear that you are unsatisfied that your model does not feature the AniMe Matrix feature. That is absolutely not the type of experience we want any of our customers to have. That feature is only available on select models, and currently the models with AniMe Matrix are not available for sale. I will forward your feedback to the Product team for review. If you are having any other issues with the device that would reflect a 1-Star review, please reach out to me at [email protected] and include case #N200651103 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Black Screen Reboot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been a great gamer if it didn't keep randomly black screening and rebooting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit black screening, this must be frustrating. Have you tried to update the BIOS, AMD Graphics and Chipset Driver? If not, please attempt to do so with the steps below. For further troubleshooting, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Please ensure to back up all data before performing the BIOS update.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-series/helpdesk_download/
Bios update steps: https://www.asus.com/support/FAQ/1008276/
Buyer be aware....Powerful laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up a lot and battery life is no more than 2 hours. Disappointed purchase......
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit overheating and the battery life. This is not the type of experience we want any of our customers to have. Please attempt the troubleshooting steps from the FAQ below. If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Overheating steps: https://www.asus.com/support/FAQ/1015064/
Battery life steps: https://www.asus.com/support/FAQ/1043914/
Keep warranty close
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been 2 and a half months and Im starting to have problems with the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Komacoy,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more information on the issues you're experiencing? We would love to have your issue resolved in a timely manner. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Hot! Hot! Hot!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you live in the North Pole this is an amazing laptop due to the ability of the heat protruding from it to melt anything near it! The Ryzen 9 is a beast, build quality excellent but the heat makes it unusable for extended periods of time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
GARBAGE DON'T BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned 2 of these laptops and the built-in display has gone out on both of them. This is due to driver incompatibility that shipped with the device. This laptop is causing me so much anger.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the display. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to update the BIOS? Are you able to use an external monitor? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Audio jack no longer working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in July and now in October, my audio jack has stopped working completely. I try to test the audio and all that comes out is a slight screech throughout my headphones. No audio at all when playing a video game or youtube. Only works on the speakers. Anything I plugin doesn't work at all.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear DNOBU32,
I'm sorry to hear that you are having audio issues with your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please follow the link below to update your BIOS, chipset and audio drivers. If the issue persists, please contact Best Buy for a warranty repair. If you have any general or technical questions, please email me at [email protected] and include case #N201027962 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
GA401IV: https://www.asus.com/us/Laptops/ROG-Zephyrus-G14/HelpDesk_Download/
Not good enough
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flawed keyboard light, thermal design, and horrible display.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the notebook, this must be frustrating. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support