Customer Ratings & Reviews
- Model:
- GA401IV-BR9N6
- |
- SKU:
- 6403816
Customer reviews
Rating 4.5 out of 5 stars with 2685 reviews
(2,685 customer reviews)Rating by feature
- Battery Life4.1
Rating 4.1 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ROG Zephyrus G14's impressive performance, long battery life, and its compact, lightweight design, making it highly portable. Many also praise the build quality and powerful GPU. However, some users express concerns regarding the device's tendency to overheat, the keyboard backlight, and the noticeable fan noise. The lack of a webcam is another frequently cited drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:PerformanceCons mentioned:Webcam
Rated 1 out of 5 stars
I should have listened to the cons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Zephyrus looks pretty great on paper - especially if it's on sale over the holidays for just $1200, but sadly the glitches are so numerous that this little laptop is just not worth the hassle. I've already experienced the black screen glitch and am now encountering a blue screen crash with increasing frequency. On top of this, a new issue has the sound services no longer working. All of these issues have been experienced by other Zephyrus owners and I'm wishing I'd listened to them instead of the positive reviews. I owned a ROG laptop from ASUS for several years and had serious issues with software -- mainly with sound card problems involving ROG software and RealTek. But I had hoped that a newer laptop wouldn't have the same problems -- sadly, it looks like this is an area where ASUS just falls short, period. There's also the bizarre issue of there being no camera in the laptop (not a huge issue but now I have to lug an attachable one around with me). There's a fancy dot-matrix thing on the lid but, guess what, I haven't bothered doing anything with it, so it's pretty much just a massive waste of space (and an extra cost that I can't find justifiable). I usually just slap bumper stickers on my laptops when I want to customize. When the laptop is working, performance is great -- form factor of the laptop is pretty solid. But with the basic design problems already inherent suddenly coupled with all the glaring software issues, this puppy is not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmphibeousFlamingo,
Firstly, we would like to extend our sincerest apologies for the device crashing and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. We are recommending to complete a system refresh on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Heat, Keyboard backlight
Rated 2 out of 5 stars
Sound does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop with high hopes. But the first disappointment came when the sound driver for the internal speakers did not work. From a 1500 dollar laptop, that was the last problem that I expected. Furthermore, the thermals on this are way too high, to a point that the screen starts distorting once it reaches a certain temprature. I have tried everything for the sound, uninstalling and manually installing the sound driver many times, but it only worked once until I shut the laptop down and hasnt worked since.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the sound not working correctly. This must be frustrating and you seem to attempt all the basic steps already. Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Best Laptop ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. It works so well. I use it for gaming (nothing too intensive, but it can definitely handle almost anything) and for school! 100% recommend! It is pretty slim for a gaming laptop!
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is very powerful and runs games beautifully. I need a computer for research and will buy another through the company.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
This laptop does it all. Decent battery life.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. INCREDIBLE GAMING. EXTREMELY GOOD FOR PRODUCTIVITY. I recommend 10/10
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this laptop twice , but 3rd one works just fine. Real powerhouse, pretty quiet and amazing look.
I would recommend this to a friend - Cons mentioned:Heat
Rated 4 out of 5 stars
Good laptop for it's price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop gets really hot but it runs programs and games really well. It didn't come with a webcam which is crucial now-a-days. The build quality is also kind of bad.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Excellent laptop and exceeded my expectations!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new laptop. It is so worth it for the price. This laptop can do things I did not know it could do for example the finger print sensor on the power button. Everything looks good about it and feels soo smooth to use:)
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Must buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your buck laptop. Looks absolutely phenomenal. You can use this in a professional environment and still game at high fps as well. Just turn up the fans to 100% in the manual mode and it stays cool.
I would recommend this to a friend - Cons mentioned:Ram
Rated 5 out of 5 stars
Great little laptop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Theres an optimization guide on reddit for getting the best thermal and getting the .oat out of the battery. Wish both ram slots were upgradeable. Screen is a bit small depending what game your going to play
I would recommend this to a friend - Cons mentioned:Keyboard backlight
Rated 4 out of 5 stars
Phenomenal powerhouse laptop at an affordable pric
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, backlighting on the keyboard is poor as mentioned in all reviews. However, with that off, you can't get a cheaper laptop packing as much premium hardware as this option. No regrets buying.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Good buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helped a friend pick this out and they haven't had any complaints. Does the job and its intended use. Was worth the money, especially when it was on sale!
I would recommend this to a friend - Pros mentioned:Processor speedCons mentioned:Heat
Rated 3 out of 5 stars
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets super hot with the smallest tasks and the battery only lasts me 4 hours with me just researching stuff. But when plugged in it is very smooth and fun to use.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Gabe,
I'm sorry to hear that you are having heat and battery endurance issues with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If the machine is well ventilated and is still overheating from basic tasks, I would suggest contacting Best Buy for a warranty repair. If you have any general or technical questions, please email me at [email protected] and include case #N201072673 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Performance
Rated 5 out of 5 stars
BEAST MODE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent laptop for all of my task. It had a good screen and performance is fantastic for the size.
I would recommend this to a friend - Pros mentioned:Build quality
Rated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up this laptop a couple hours ago and can already tell I am going to enjoy this work horse. Build quality feels great and it has the components to back it up. Cant wait to get some on the road gaming done on this device.
I would recommend this to a friend - Cons mentioned:Keyboard backlight
Rated 1 out of 5 stars
ASUS laptop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this for not even a year and it started having issues with the screen. My son and daughter used this for mostly video games / gaming. The screen started going black during the first year. I should of took it in, but did not realize warranty only covers within a year from what I could recall. Disappointed in this.
No, I would not recommend this to a friend - Cons mentioned:Heat, Keyboard backlight
Rated 1 out of 5 stars
Display defects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good: - The product is a workhorse and has a pretty good screen (when it works). - The product is a fantastic size Bad: - Let me start with the fact that this thing gets hot. I mean real hot. In some ways it is what it is, they are packing a lot into this and something has got to sacrifice. I've burnt myself a couple of times - The worst: The display is extremely flaky. After several weeks of use I can confidently say there is something very wrong. My screen randomly goes black. Let me explain: First, I get flickers for about an hour or so. At some point, the backlight is still on (the monitor doesn't 'shut off, it just stops rendering), but nothing is displayed. I may be watching a video or playing a game, and the sound is still there which means the machine is still processing, but something is very wrong with the display. I've tried updating to the latest drivers and it still flickers and shuts off badly (at a minimum once daily). I also thought maybe it was something overheating, so I set the fans to maximum and monitored the heat and still nothing. It seems like there are a decent percentage of these devices with defects. Unfortunately I'm in a situation where I really want one but cannot live with this constant flickering and display problems. I fully intend to return this item. Ideally I'd like to try my hand at a new one to see if it's also defective but I also had to wait a long time for this one to finally ship and arrive. I want to give this 4 stars but given the severity of the defect I can't.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear daveT,
I'm sorry to hear that you have had multiple issues with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have updated your drivers, but I recommend you update the BIOS and chipset as well to eliminate the black screen problem. Regarding the overheating issue, what kind of temps are you seeing? Where were you burned? Please reach out to me at cl-lane@asus.com and include case #N200555063 in your email for reference. I need to investigate this issue for quality control.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
BIOS download: https://www.asus.com/us/ROG-Republic-Of-Gamers/ROG-Zephyrus-G14/HelpDesk_Download/
- Pros mentioned:Performance
Rated 5 out of 5 stars
Great value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good so far, it's been a year now. Handles everything I throw at it, yuzu, forza horizon 5, sgw2 contracts and more. Great for movie night as the speakers are quite loud. No cons yet
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Love this Laptop!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this gaming laptop. Works like a champ! Play Call of Duty on it along with their games and no lag whatsoever. Frames per second never drops no matter what’s going on. Highly recommend!
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Replaced my desktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally got to get rid of the heat engine in my game room. When it isn't running games it is pretty silent. And it can push games with really good FPS (if you are willing to realize its a laptop and not run it on ultra).
I would recommend this to a friend











