Customer Ratings & Reviews
- Model:
- GA401IV-BR9N6
- |
- SKU:
- 6403816
Customer reviews
Rating 4.5 out of 5 stars with 2684 reviews
(2,684 customer reviews)Rating by feature
- Battery Life4.1
Rating 4.1 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ROG Zephyrus G14's impressive performance, long battery life, and its compact, lightweight design, making it highly portable. Many also praise the build quality and powerful GPU. However, some users express concerns regarding the device's tendency to overheat, the keyboard backlight, and the noticeable fan noise. The lack of a webcam is another frequently cited drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Rated 5 out of 5 stars
Great laptop all around!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop it’s been able to run any game I throw at it.
I would recommend this to a friend Rated 1 out of 5 stars
Good Laptop, Major QA Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this laptop. The compact form factor and the light weight makes it great choice for a portable workstation. I loved it when I first got it. No other laptop has this kind of power-to-weight ratio. The screen is bright and vibrant, and the speakers are good quality. That said, there are some issues that have cropped up during my time with the laptop that have really ruined my experience. I want to preface this by saying that I have tried every reasonable solution to resolve these issues. I have fully updated everything, from the bios and drivers to windows update. I have uninstalled and reinstalled countless drivers. As of writing this review, I have just done a full factory reset with still no improvement. 1. Coil whine. This is the worst issue I have had with this laptop by far. A very high-pitched squealing sound can be heard coming from the right speaker when the laptop is doing non-intensive tasks, such as web browsing or word processing. This seems to be related to the integrated gpu, as it is loudest when scrolling or moving the mouse. This issue is only noticeable in quiet environments, which is unfortunately where I get most of my productivity work done, and where the issue is the most irritating and distracting. 2. Screen brightness with external monitor. When using an external monitor with the g14 through the hdmi port, the laptop screen brightness maxes out. The brightness slider can still be adjusted, but it does nothing to change the actual brightness of the screen. This is frustrating because the screen at max brightness is uncomfortably bright for any low-light room. Because of this, I don’t use the laptop with my external display like I usually would with my old laptop. Dual monitors are borderline essential for my productivity, and it’s a shame that I can’t do that comfortably with this laptop. 3. Fn key. Occasionally this will just stop working. It’s not a huge issue but it’s annoying when it happens. 4. Keyboard ghosting. I have been using this laptop for the past month and I have noticed that I will occasionally type two of the same character. Initially I assumed I just wasn’t used to the feel of the keyboard, but I still have this issue after a month, and I have not had this issue with any of my previous laptop or desktop keyboards. At this point I assume it's a defect. 5. Speaker pops Occasionally the speakers will make a loud popping noise out of nowhere. 6. Keyboard backlight The backlighting is just abysmal for a $1500 laptop, but you probably already knew that. It is hard to see the key symbols in most lighting. I’ve turned it off and rarely ever turn it back on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
Thank you for sharing your detailed review on this model. We're sorry to hear about the unfortunate experience you're having. The noise that is emitting from the computer is known as coil whine. When the electrical current is increased to a certain point, the magnetic field around the coil can cause it to vibrate, which produces the whiny sound. After a short amount of time the noise should go away as the components regulates. However, if it is that the sound is too much for you, then we would recommend that you have this device sent in for servicing. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
What a beast!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming laptop overall, and best processor that is hard to find as well! This laptop is a beast, ran all type benchmarks on it and I am impressed overall with the quality! You will definitely need an extra HDD for game storage as well as another monitor for desktop play. Overall this gaming ASUS laptop is best for the price!
I would recommend this to a friendRated 5 out of 5 stars
Right for the Power right for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus Rog Zephyrus G14 is one of the best 14" gaming laptops on the planet. I got this for a gaming laptop to do lite gaming. It has become my main machine. Its great to be able to game and sit on the couch with the family. With all gaming machines it can run a little hot. You can find an online fix that takes care of this.
I would recommend this to a friendRated 4 out of 5 stars
Pretty decent gaming laptop for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pre-order this laptop when it first come out and I have to say is not bad for the price , however has some black screen issues due to the drivers. Overall good laptop for the price
I would recommend this to a friend- Pros mentioned:Processor speed
Rated 5 out of 5 stars
good laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the laptop amd ryzen 9 is very fast. it is a good laptop.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gaming laptop is awesome great performance great work
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great all around computer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect for everything from schoolwork to gaming.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Gaming made small
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great and powerful laptop in such a small package.
No, I would not recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
My son loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is a gamer and he is very pleased with this laptop.
I would recommend this to a friend - Pros mentioned:Battery life, Performance
Rated 5 out of 5 stars
POWERFUL,SLIM
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First I would like to start off by saying that this is a powerful gaming laptop, everything else just feels like a bonus. Great gaming laptop At an affordable price (for its specs) This laptop is thin, sleek, stylish, it has a premium feel to it I’ve played Call od Duty Warzone on it as well as Apex. It out performs the console’s in that you can play it on the highest setting’s which in turn means that you get a smoother picture as well as a higher frame rate, and you can see out in the distance a lot clearer because of that. You definitely want to connect a controller to it or an external keyboard and mouse to play these games The highest possible level, but other simpler games can be played with the keyboard and trackpad just fine. In my opinion this Laptop has to be the best laptop in terms of specs (16GB Ram, Ryzen 9 processor, NVIDIA GeForce RTX 2060 graphics card and a 1TB SSD) quality, battery life, slimness, and overall presentation. Sure there are “better” laptops out there but they can cost thousands of dollars, you can buy a better PC for the price but it would be a desktop not a laptop, and the difference is that obviously you can take this with you on the go. The only bad thing about this laptop is that they decided on a 1080p screen... I would’ve like to higher resolution screen, maybe not 4k but a 1440p or 2k resolution screen. In theory a higher resolution screen would not look any better on a screen this size (14”) but im just nitpicking because everything else is top notch. Some people are not happy with the power cord connecting to the laptop in the middle of the left side but that didn’t really bother me. The battery does last a long time, longer than other gaming laptops I have tried. I’m very happy with this gaming laptop, It is definitely future proof not only because of its specs, but also because of its slick, slim design. +Slim + Quality parts +battery Life +Powerfull -1080p no touch screen
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 5 out of 5 stars
good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall awesome computer. the fan produce huge noise.
I would recommend this to a friend Rated 5 out of 5 stars
I returned my macbook pro 13...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my fully specked out macbook pro 13 inch once I saw the specks for this beast. Great keyboard layout. Awesome finger print scanner. Clean design overall. I am super satisfied with my purchase. Compared to a fully specked out Macbook pro, the ROG Zephyrus G14 saved me nearly $800 for better performance and eye catching gimmicks
I would recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast computer. Good battery life. Great value. No issues.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Love it great laptop!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves this laptop. Powerful yet very compact.
I would recommend this to a friend - Cons mentioned:Heat
Rated 3 out of 5 stars
Amazing but N(H)ot
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible machine with a fatal flaw. The thing COOKS and has WEIRD software to manage fan/cooling settings. This thing gets sooooo HOT. An incredible machine for homework/papers/email/etc - not so much for gaming. It’s just not practical.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BCxTV,
I'm sorry to hear that you are unsatisfied with the cooling and fan performance of this machine. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you have already changed the fan profiles in Armoury Crate and still do not see an improvement in cooling, I would recommend returning the unit to your retailer. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2101096449-0006 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Processor speed
Rated 5 out of 5 stars
Asus rog gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fast efficient product used for video editing.
I would recommend this to a friend Rated 5 out of 5 stars
Big power in a small package!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can read the specs for yourself. This laptop is amazing for the power it backs in a small frame. The price point is spot on for the amazing power you get. I'm thrilled to have a compact gaming platform that works marvelously. It's quiet and remains fairly cool hours into gaming. I'm very pleased with this product.
I would recommend this to a friend- Pros mentioned:Build quality
Rated 5 out of 5 stars
beautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed and it is beautiful. would recommend.
I would recommend this to a friend Rated 5 out of 5 stars
Great for Video Editing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a laptop for video editing. This laptop does exactly what i need. I can use all adobe products on it and render 4k video as well. The only thing i dislike is the white gets dirty easily and you cant change the keyboard light colors. Also this specific model doesnt have the animation option for the top.
I would recommend this to a friend











