Customer Ratings & Reviews
- Model:
- GU603HM-211.ZM16
- SKU:
- 6464203
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the ROG Zephyrus M16 GU603's performance, display quality, and graphics capabilities, frequently praising its speed and vivid visuals. However, some users reported issues with excessive heat generation, short battery life, and noticeable fan noise during demanding tasks. A few also mentioned backlight bleed as a concern.
This summary was generated by AI based on customer reviews.
Welcome To The Navy…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% Satisfied… My Son joined the Navy and couldn’t have a Desktop in his barracks, but needed something powerful enough to replace his gaming setup… He is 100% Stoked!!!
I would recommend this to a friendGreat but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been great and an absolute keeper if I didn't received a defective unit REally sad that I had to return it and now they are out of stock Best buy was great about it, sadly Asus played us both
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the notebook, and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Awesome Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic working laptop. Best one ive owned so far and light and thin and powerful. I just wish i could program tve keys to be more colors .
I would recommend this to a friend2TerraficROGm16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it a few months but no problems. Miss the extended keyboard but after adding wireless logitech kb, much better. Now if I could fix my AT&T network service.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast in every way! Right down to hard drive crashing! 17 months old and in the shop the week before final exams and graduation! Thank goodness for loaners on campus!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertC,
It's unfortunate to hear that you are having issues with your laptop crashing. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. We understand that you are disappointing with the performance of this model ,please follow this steps below, if not resolved
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107009871-0069) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
Asus computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came in looking for a laptop computer, I'm just wanted a little help looking for the Asus style that would suit me best. I found an exceptional computer at a good price
I would recommend this to a friendGreat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! It was the best mix of price and performance I could find at the time. I just wish it had a glossy display and better speakers.
I would recommend this to a friendVery well made laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really happy with this laptop for the picture is so clear that my bad eyes can see much better with this then any old computer that I have and is light and well made
I would recommend this to a friend- Cons mentioned:Heat
Worst Gaming Laptop Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst computer I have ever owned. It overheats, the thunderbolts never work as promised, plus ASUS customer service is the worst. The overheating is to the next level. I have tried to play games, on a gaming laptop, and it cannot handle even a basic game. I regret buying this terrible laptop. I would be okay if it was a cheap laptop but it is a pretty expensive computer for what it can do. Even my 7 years old Mac can do more with less heat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Liberato,
We're sorry to hear about the overheating issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you update the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop: https://www.asus.com/support/FAQ/1015064/
Christmas Present for the Wife
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my wife for Christmas as her old one was struggling to handle the games she plays. She absolutely loves it and I would highly recommend this product!.
I would recommend this to a friend- Cons mentioned:Battery life, Heat
Heat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 hours of WoW and the power brick burnt out. 87 degrees c setting on the login screen on lower than recommended settings.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the power brick burnt out and the temperature is really high. This is not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below to reduce the heat. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Best laptop for my needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for in a laptop. It cost more than I really wanted to pay, but you get your money's worth.
I would recommend this to a friendVersatile for gaming and school
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son going to college. He absolutely lives it. Just make sure you use a cooling pad while gaming. Wish it had a mux switch.
I would recommend this to a friendIf you need a true portable gaming machine.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best portable gaming options on the market. Just wish it had come with the screen from the M16.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has the ease of use and I feel this will be a longevity product for me.
I would recommend this to a friendBacklight Bleeding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an incredible machine the Asus Rog Zephyrus M16. The only really bad thing is the backlight bleeding on the screen. It' s a really bad feeling knowing that you' ve just spent over 1800 dollars.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the backlit is bleeding. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to turn down the brightness in a dark area? Are you able to see the bleeding? I'm happy to investigate this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
This series have many issue!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one a couple days ago, and then it had a big issue when I couldn't sign in with the pin code. I've go to Bestbuy to exchange another Asus M16, and wowwwww, the new one is worse.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you were unable to log in with the pin code. This is not the kind of experience we want any of our customers to have. Seen that you have returned for a replacement, can you please provide a detailed description of your current issue at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality gaming laptop for a great price. Would highly recommend
I would recommend this to a friendFirst gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally like how smooth and thin the laptop is and how quickly it starts up.it can play all my online games with no issues at all
I would recommend this to a friendDual purpose purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son for gaming and to use in college with his engineering degree. So far he is very happy!
I would recommend this to a friend