Customer Ratings & Reviews
- Model:
- GU603HM-211.ZM16
- SKU:
- 6464203
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the ROG Zephyrus M16 GU603's performance, display quality, and graphics capabilities, frequently praising its speed and vivid visuals. However, some users reported issues with excessive heat generation, short battery life, and noticeable fan noise during demanding tasks. A few also mentioned backlight bleed as a concern.
This summary was generated by AI based on customer reviews.
Poor Quality Computer that Failed in 5 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was Top Notch for about 5 days, I couldn't be happier. Then it had a critical hardware failure and there was no way to recover from it. Lost data, and the time it took to set everything up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the critical hardware failure. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any other technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Pretty Amazing Gaming Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Asus ROG Zephyrus M16 Gaming laptop seems like an incredible laptop to have for gaming. The sound is clear and crisp (not too loud, but I preferred this), and it sounded like surround sound when characters were talking in a game. The keyboard is backlit (RGB, changes colors, Fn+F4 toggles mode), and getting used to the keyboard seemed easy. The only thing the keyboard is missing that I've noticed so far is a print screen key (captures screen) but there are other ways of accomplishing that. For easy and secure sign in there is a fingerprint sensor, if you can't find it, it's the power button, just tap the finger on it rather than pressing it in. The laptop is also VERY fast, the whole system responds quickly. I did not yet open this laptop up (i.e. to get inside of the cover), but I was so happy to see it appeared to be open-able with a philips head screwdriver. This will be useful when I'm ready to do upgrades, such as If I need to expand memory or the storage. I will note other brand laptops I've owned recently don't let you open the laptop without special tools. There was one point where I had bluetooth issues (controller was disconnecting and headphones were cutting out) but a few minutes later it was working fine, so it was probably not a hardware problem -- most likely either it was a software issue or maybe wireless interference. After I played about 10 minutes with the first game tested, I exited the game and when I closed the laptop lid, It was obvious that the system fan(s) had gone up to a higher speed, as evidenced from the fan volume. But during gameplay, it was not very noticeable. The game had very high quality, fast moving graphics, and a frame rate on average that was between 70 and 110 fps (it did go higher and lower at times). To give you an idea of what that means, I've read the human eye can see between 30 and 60 fps. Going much higher might not have any useful effect. Another game I have that was a couple of years old played at WQHD resolution in 'Very High' (highest setting) and was "at least" 60fps when I checked it. There was one battle scene which I had been stuck at, but on this laptop I lasted much longer and got further in the game than I previously achieved. Basically, for me gameplay was 'easier' with this laptop. One small additional note, there were definitely more details in the game and menus that I did not even see on my Desktop which also had an Nvidia card from 2 years ago. The best part is that I 'can' play games on this laptop, I used to have to go to the desktop (in an inconvenient location) if I wanted to play, which meant often I didn't bother before. I have intentionally not mentioned the name of the games I have tested in order to avoid reviewing the games themselves. They were selected because they were more graphics intense games and I could see how well the system performed with them. I tried taking this laptop outside, where the wireless connection is a bit weaker, but whereas my phone and older laptop had no issues connecting, this laptop seemed to be unable to acquire a network connection in my network configuration from outdoors. In the time I have to do this review, I cannot troubleshoot the issue much further than this, but suspect maybe a weaker antenna. The other possibility is I was unplugged from power and maybe a 'wireless power savings' somewhere was enabled, but I could not easily locate it. I won't hold it against this otherwise fun and beautiful high performance laptop (which I would recommend if you want a portable gaming system).
I would recommend this to a friend Quality Control Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display was defective out of the box. There was a vertical line of dead pixels that appeared five minutes after booting it up. Returned it with in an hour of having it delivered.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the dead pixels, and you returned the monitor. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Dont buy !!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.screen died after 14 months, no help from Bestbuy. waste of alot of money, hardly used it and this is what i get.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ClevelandM,
We are sorry to hear that you're having issues with the screen on this model. Please allow us to make your experience with ASUS a better one. We wold recommend that you reach out to us so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
dont be fooled by the specs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought it and I used it for 1 day, then required a restart and the blue screen came out with a error. and then stuck on 0% "repairing"
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit blue screening. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ssd
Perfect Gaming Machine
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything that one would look for in a gaming laptop is present in the ASUS - GU603 / ROG 16" WQXGA 165Hz Gaming Laptop, you can of course also use it for more mundane things such as email, word, etc Construction of the body is typical for laptops today, I think laptops could all feel a little more sturdy than they do nowadays, its just the nature of how most manufacturers build them now. There is a layer of dots on the lid that reflect colors that appear iridescent which is pretty cool and the GU603 has 6 speakers that sound fantastic with any source material. On the bottom is an interesting rubber foot that runs the length of the back of the bottom that facilitates the GU603 sitting at a nice angle. On the sides are the plug for the power brick, 2 thunderbolt inputs as well as 2 USB, HDMI and a slot for a micro SD card that is very convenient. The button to power up the GU603 is also a finger print scanner that once programmed allows easy fingerprint sign in which is a very convenient feature. Keyboard clicks feel good and the Aura function for the keyboard backlighting can be configured to backlight many different colors. As for the 16:10 screen, its nothing short of spectacular. Its got a 165Hz refresh rate and its great for gaming, video streaming etc Brightness, contrast and blacks are great as well. There is also an HD Webcam at the top of the screen for video, and included are 16GB of RAM and a 1TB SSD HD. Now to gaming performance, I must say I couldn’t be happier, the game rendering takes every advantage of the spectacular screen, unbelievable frame rates, and sound from the 6 speakers, just adds to the experience. It all just ties together perfectly. The ASUS - GU603 made any game I threw at it play with ease including GTA V, COD, and Forza Horizon to name a few. All this takes a lot of juice and in my experience I got just over 6 hrs of use before needing to plug in to charge. If you need a laptop capable of anything that you throw at it, look no further, the ASUS - GU603 is all that and then some.
I would recommend this to a friend Very slow not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer wont support or install Windows 11. Bluetooth is very weak and cheap. Just get a mac
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues installing Windows 11 and that you're having troubles with the Bluetooth on this model. This model does support Windows 11. Can you please provide us with the error message you recieved when trying to install? In regards to the issue you're having with the Bluetooth, we would reccommend updating the Bluetooth driver on this model.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Poor, bad, horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Keep going to sleep or the laptop display goes blank. Don’t buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kartman,
It's regrettable to hear that the screen goes blank. This is not the kind of experience we want our customers to have. Have you updated the graphics driver? Does it happen all the time or at random intervals? Please attempt the steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
Quality control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop, I love it but screen bleed is terrible and customer service is the worst.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the screen is bleeding, and the customer service team didn't meet your expectations. This is absolutely not the kind of experience we want any of our customers to have. I'm happy to assist you with getting this issue resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Crappy machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy machine. Crappy machine. Crappy machine. Humongous power supply.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Boababs, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Could you please explain to us the issues that you're having with the device? However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Bad display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited for this laptop, but the display was DOA - dead pixels. Returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
DON'T BUY THIS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It turned off all on its own. I'm lost for words. I returned it after 4 days.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Look dirty
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad !!! Look too dirty. Never buy second hand item .
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Datduong,
We're sorry to hear that you received your unit in such condition. We would recommend that your reach out to your place of a purchase to get a replacement model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
:(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. Screen flickered and the touchpad did not work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lori,
We're sorry to hear that you had issues with the screen and the touchpad on this model and that your you had to return it. Based on the issue described, it might have been driver issues. We would recommend updating the VGA and touchpad drivers. Here's the link to our driver page: https://rog.asus.com/us/laptops/rog-zephyrus/2021-rog-zephyrus-m16-series/helpdesk_download
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display show lines, other user comment in web site
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luis,
It's unfortunate to hear about the display line. This is not the kind of experience we want any of our customers to have. Have you tried to boot in safe mode? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
- Pros mentioned:Display, Graphics
Buyers remorse overall :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has me confused honestly. The price point justifies a RTX 3070 not a mid wattage 3060. You have a I 9 processor matched with a 3060 :? what why? Feels misplaced honestly. Cosmetically this laptop is great love the design don't fix what's not broke approach with asus's current line of ROG laptops. Screen is great super bright and crisp colors. Finger print reader on the power button is a joke it never works. Keyboard is decent but if you want the best RGB keyboard in a laptop MSI has it hands down since Steel Series makes it. Asus's software is nice but glitchy at times. After tax even when this laptop is on sale its still over priced for a RTX 3060. Keep in mind also you are buying the 80-95W 3060 which upsets me considering there are other gaming laptops that go on sale for 1200-1300 that come with the 100-115W 3060. Only being able to replace 1 of the ram drives is stupid IMO. Overall its not bad but I wouldn't spend the money on what should be a laptop with an I9 and 3070.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Athends,
We do understand your disappointment the product and the inconvenience this may have caused if the laptop didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the laptop is a decent system perfect for running popular games and computing applications, without compromising system stability and performance.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this laptop. So fast and productive.
I would recommend this to a friend Title
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the time, the laptop was the perfect buy and would definitely buy Asus again in the future.
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Heat
Space heater with a keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is great.....but the heat from this thing is absolutely ridiculous!! This gets so hot, you could cook a frozen pizza on it. If you plan on buying this laptop, you better have plans on using it in the walk-in freezer or directly in front of the air conditioner. BTW, this is coming from someone who has only used it this far for watching videos......I can only imagine how terribly hot this would get if put under any real stress like video editing. I was planning on upgrading the ram....but after realizing how hot it gets, the only thing I want to do now is get this fire hazard out of my house!
No, I would not recommend this to a friend - Pros mentioned:Performance
Games
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good gaming laptop it can handle a lot of games
I would recommend this to a friend