Customer Ratings & Reviews
- Model:
- GU603HM-211.ZM16
- SKU:
- 6464203
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the ROG Zephyrus M16 GU603's performance, display quality, and graphics capabilities, frequently praising its speed and vivid visuals. However, some users reported issues with excessive heat generation, short battery life, and noticeable fan noise during demanding tasks. A few also mentioned backlight bleed as a concern.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Pretty laptop but not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My USB type C ports stop working after windows update and i don’t know ti fix it. Ive done all manner of trouble shooting but its still not working. Plus the labtop gets way too warm and playing games its flaming hot even with a cooling pad. Im going to return this one it makes no sense at this point.
No, I would not recommend this to a friend Good for virtually everything i could ever need
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First: i did not buy this for gaming. I needed a good laptop to replace a desktop used for 3d printing, CAD, and business use (paperwork mostly). Its more than capable of doing all that. Setup is simple enough, though the Asus software is clunky and required a lot of online searching to get done. Clean enough install, not a lot of bloatware to remove, which is nice. Seems to be a good laptop for a fair price.
I would recommend this to a friend- Pros mentioned:Performance
awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this laptop from bestbuy is so amazing ..It has well balanced performance and power
I would recommend this to a friend - Cons mentioned:Heat
Overheating nightmare.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Melts from heat after gaming for less than 3 hours. Run any modern game on this and you're going to overheat. Laptop crashes OFTEN from getting too hot. Terrible screen discoloration. I bought the 3070 version and it couldn't handle Halo Infinite on low settings for more than 2 hours and it shut off mid rank game. I can't imagine paying $2,000 for this computer and keeping it after seeing the trash quality. Anyone who didn't return this laptop plays RuneScape or flash games. Any gamer will throw this through a window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Holl, Certainly, we understand your disappointment with the notebook. Thanks for bringing this to our attention and please allow us to apologize for the poor experience that you've received with the product. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any other concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Too hot. Cant game
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this is one of the worst computer experiences Ive ever had. I cant game on this computer I can barely use the internet without it overheating, Ive sent it to be fixed and the fans reseated but it still works poorly and overheats constantly. The speakers being on the bottom is also bad, the sound quality is awful
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Teres,
It's regrettable to hear that the unit overheating and the sound quality is bad. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Troubleshooting 2 - https://www.asus.com/us/support/FAQ/1015070/
Great, but test the screen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and smooth laptop. I got my friend to buy it for me all the way to Egypt and now the screen is flickering black and now I need to figure out my way to send it back to the US and that will cost me a lot of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We're sorry to hear about the flickering issues you're having with this model. Please allow us to make your experince with ASUS a better one. We would recommend that you update the chipset and VGA drivers from our official website. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
ASUS is a LEMON!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought from BestBuy. After less than 2 months second monitor would not recognize Nvidia card but could see a second monitor. No help from NVidia, Best Buy. Computer is at ASUS and because there is a cosmetic scratch on the screen, they want to charge me $400 to fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jullman76,
It's unfortunate to hear that monitor wasn't able to recognize the graphics card. What you've experienced was not intentional and this was a random case. As for the repair, usually in these cases (CID), there is a fee. If you wish to follow up, customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Will not buy asus again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. It kicked me out of games constantly, over heated.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kclyburn4,
We sincerely apologize for the overheating issue you experienced with this device. This is definitely not the type of quality to expect from ASUS, and we can ensure you that this is not the norm for our products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107009871-0060" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop: https://www.asus.com/support/FAQ/1015064/
Run dont walk away from this laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. Keyboard malfunction 2 days after 1 year warranty expired. Still paying on a laptop I have to usa an external keyboard for. Do yourself a favor and pay more for better laptop. Wish I did.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RyanB,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend sending the laptop in for service to replace the keyboard.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty