Customer Ratings & Reviews
- Model:
- RT-AX58U
- SKU:
- 6377908
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
Just Okay!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was expecting a significant boost for the wifi range with this router but wound up extremely disappointed. Would skip this one if your are looking for a router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are disappointment with the router. Please ensure to keep the firmware up to update. Please review the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
The "meh" in AIMESH with WiFi 6
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought moving from an ASUS-RT-AC86U to the RT-AX58U WiFi6 enabled device would improve speed to my Iphone 12, Amazon Fire TV, and Dell XPS with WiFi 6. Unfortunately, even though my AIMESH devices are WiFi 6 compatable, there was no improvement in speed or performance, and yes I did enable the WiFi6 in setup. Comcast Ethernet speed 900mg/sec MESH WiFi with AC86U 220 mg/sec with AX58U 225 mg/sec. Not worth the cost or effort.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you didn't see a speed improvement. Certainly, WIFI 6 is much faster than the other versions. Please ensure that your device is not connected to an older version, have you checked to see if they are connected on the 5Ghz frequency band? Usually, this provides a much faster speed without any interference or channel overlapping. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not powerful enough.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked OK but was too week and slow for my 1200 sq ft house. Had to upgrade.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear arty,
We regret to learn that you are experiencing weak connection , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105047131-0024)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1047919/#:~:text=The%20issue%20might%20be%20also,also%20works%20on%20other%20devices.&text=There%20are%20many%20factors%20that,the%20problem%20of%20network%20itself.
Speeds are Pretty Appalling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router doesn’t even hit 1/4 of the internet speed I pay for on 2.4GHz (I am supposed to get 200 Mbps with Spectrum). My old router usually got 220 Mbps on 5GHz, and around 150 Mbps on 2.4GHz, but this is a whole lot worse. Even tried using it with multiple WiFi 6 devices with WiFi 6 turned on, still getting the same results. Disappointing considering how expensive it is compared to a normal router which could probably outperform this. However, it did lower my ping just a bit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ateh,
We are truly sorry the device speed is slow and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. For the best wireless signal transmission between the wireless router and the network devices connected to it, ensure that you:
1. Place the wireless router in a centralized area for maximum wireless coverage for the network devices.
2. Keep the device away from metal obstructions and away from direct sunlight.
3. Keep the device away from 0 .11g or 0MHz only Wi-Fi devices, . GHz computer peripherals, Bluetooth devices, cordless phones, transformers, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss.
4. Adjust the antennas on the router. Try adjusting the antennas to achieve the best performance of your 2.4GHz and 5GHz networks.
5. You can change the Channel bandwidth and Control Channel to boost the frequency of each band of 2.4 GHz to 20 MHz and control channel of 1, 6, or 11. For 5GHz Channel Bandwidth, please select 60MHz or 80MHz then control channel, please select 161 or 165 and hit Apply. Try each of the channels first and observe for at least a day if there is an improvement in your connections with that channel. You can also do the speed test for each, try and observe all of the channels first until you get the best connection for your location.
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Phone Support Sketchy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router is working fine. The one big issue I have is with the company's support. They are not available 24/7 for phone support and when you do get them they have a robo switchboard which repeats itself several times. You have to be lucky if you can get them to pick up no matter what button you press. Its very frustrating to deal with this.
No, I would not recommend this to a friendExpected more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected, weak signal! Did not get more signaling strength
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YvonneL,
We regret to learn that you are having connectivity issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ, below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105047131-0027)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
It was good but disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was really good in the first week, no disconnect and stable then after that it become really annoying because it keeps disconnected and always saying the website is not secured randomly. I am not expert in networking I just followed the instructions from the manual, enabled AiProtection and copy the MAC address from my ISP (AT&T) now my wife was mad because of that and it so disappointing for a first time asus router buyer. If I am still able to return the item I will.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your connection disconnects. This must be frustrating, we value your privacy/data. AIProtection uses real-time network monitoring to detect malware, viruses and other intrusions before it reaches your PC or connected devices which database provided by Trend Micro. Also, you can schedule times that a connected device is able to access the Internet. You can also restrict unwanted websites and apps.
You can refer to FAQ below to learn more about our software, if you need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
AiProtection - https://www.asus.com/support/FAQ/1008719/
Setup issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting this router up has been a pain. I still have not gotten the router setup the way I want. I have a request in for help from support.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you are having difficulties setting up the router. This is absolutely not the kind of experience we want any of our customers to have. For detailed understanding about the features, please refer to our user manual below. Seen that you request support, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Getting better...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it would stop randomly dropping connections, it would be a great router. It has gotten better with updates, but still occurs every now and then.
No, I would not recommend this to a friendSpotty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router sometimes has spotty service and must be reset on a regularly basis.
No, I would not recommend this to a friendIt’s a decent router
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router is a little spotty but needed a replacement for the one that the internet company provided that has VPN built in
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the router is a bit spotty. This is not the kind of experience we want any of our customers to have. Please attempt the steps below to improve your signal reception. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
Asus High Tech Router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely hard to setup. Definitely for a high techie. Returned this item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoanneT,
We are sorry to hear about the unfortunate experience you had setting up this device and that you had to return it. We do have a user manual on our website as well as our technical support team that would be able to assist with setting up. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Absolute basura.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Download bandwidth is inexplicably permanently halved on some wireless devices. High jitter and packet loss on WiFi. Wireless Devices also randomly will lose access to WAN and will only reconnect if you restart the router itself. Very poor coverage. It's just insane how bad the WiFi radio is on this thing. Adaptive QoS uses SQF which is not a great SQM but better than nothing. Unfortunately, it doesn't work. Will not detect gaming/VoIP traffic and if it does, then the router does nothing to mitigate bufferbloat. Only way I was able to score anything higher than an "F" on the benchmark was by limiting up/down bandwidth by about 10%. Same issues to be had even with Merlin's firmware, so sadly it won't save this router for you. It has DNS caching and USB printing that actually work. So that's a plus, I guess. I owned this router for about a week and can honestly say that the rt-ax58u is in an alpha state at the moment. It is that bad. Who knows when Asus will patch out all the serious issues. If you're still buying this model, then good luck and Godspeed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you had with this model. Rest assured we will have this information passed on to our team for a review.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Two defective routers from ASUS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. The first one would not load the firmware update, no matter what was done. Without it, the router reboots every day at 8 pm. I take classes and we have Bible study online. Each class overlaps at 8 pm. Took it back to BestBuy for a replacement. The replacement would not connect to the Internet. Once I checked the line directly on my laptop (through a docking station), I found that the line was fine, but the router was defective. Returned it for a refund. This is very frustrating, as I am now paying Verizon for a router that is not as functional (can't hang my USB hard drive off of it). First Netgear router stopped broadcasting, and now this garbage from ASUS. I am not pleased to have to get a less functional router or have to pay Verizon monthly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valid Customers,
We're sorry to hear about the unfortunate experience you had with both your routers and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2208005815-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
worked for a couple months then unrecoverable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly stopped working after having issues intermittently
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dilroop,
We are sorry to hear about the issues you ran into with your ASUS router. This is definitely not the kind of experience we want our customers to have with any of our products and it is not the norm. Please follow the steps in the FAQ linked below to help troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105047131-0025" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Troubleshooting] Failed Internet access through router: https://www.asus.com/support/FAQ/1030645/
Wireless Router Frequently Asked Question (FAQ): https://www.asus.com/support/FAQ/1048876/
Losr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We lose WiFy way to often with this device and that is disappointing. Upgraded to the newest technology but not so sure it was worth it.
No, I would not recommend this to a friendGreat until it shortly broke.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 months then stopped working. I was unable to get a refund or replacement through best buy. I went through ASUS customer service and eventually replaced the unit, but I had to buy another Router in the meantime. Now I'm stuck with this new one in the box. Not using it again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TylerM,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Didn’t work for us doesn’t mean it won’t for you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this did not work the way we hoped. Signal was not strong enough for online classes. But it had to go through several walls
I would recommend this to a friend- Cons mentioned:Connection
Poor range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor range. Constant disconnection issues. Not working in a small living space
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Annonj,
We do understand your concern regarding the issue with the WIFI connection dropping.
To reesolve the issue, please verify if the computer is within range to an established wireless router or access point and internet service is working properly. Also, please verify if the computer is running with the most current system update.
Should you need further assistance with our product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Connection
Absolute Trash - constantly drops signal
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly drops connection to router. In less than a year, I’ve had to start rebooting it daily. The modem has signal, connects to services, but this router cannot read it. Same problem with two different modems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the connection constantly drops, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
Troubleshooting2 - https://www.asus.com/support/FAQ/1030641/