Customer Ratings & Reviews
- Model:
- RT-AX58U
- SKU:
- 6377908
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
WiFi range is very poor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my ASUS RT-AC66U that I had for several years with this unit after the wifi finally quit working. I would expect this model to have the same wifi footprint or better and the old AC66U covered my entire yard. I can't even use this new router on my back patio. It show's I have a good signal on my phone but it's super slow and sometimes things just won't load. I've even tried turning off all of the fancy settings and just using straight 2.4 Ghz wifi with no improvement. I have been a fan and used ASUS at home and work for several years and this unit seems to be a flop. I do not recommend this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the connection issues you're experiencing. We would recommend that you perform the steps in the FAQ below:
https://www.asus.com/support/FAQ/1030641/
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Best Buy Return Policy of 15 days is a problem.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router is slower than others having a similar price. Attempted to return and upgrade but best buy gives only 15 days to return. I hate to say it, but I prob wont buy electronics from best buy because of return policy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the router is slow, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to improve reception of wireless signals(reduce wireless interference): https://www.asus.com/us/support/FAQ/1030608/
router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have problems with it dropping. It comes back within seconds but it's still an inconvenience
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sam21,
It's unfortunate to hear that your WIFI is dropping. This is not the kind of experience we want any of our customers to have. Have you updated the firmware? Please attempt the steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1030608/
Link2- https://www.asus.com/support/FAQ/1030641/
It's an ok wi-fi router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected a wider/longer range for wi-fi signal, but falls short... same range as my old router that I was using for over 10 years.
I would recommend this to a friend- Cons mentioned:Connection
Not a good buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get it to connect to internet. Went through all options & still nothing worked. I reconnected my old router no problem with the internet on that one. I boxed this one back up & took It back to Best Buy. So I not recommend this particular router. I went with a new TP-Link AX1500 instead, easy set up & works great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues with the connection on this model and that you had to return it. Rest assured we will have this information passed on our team.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Good Router but ASUS Customer Support is BAD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wireless router was easy to setup and connect to all the devices in our house. After two months it started to fail. So far I am two calls into their technical support with NO resolution, just a run-around. I have logs from the router to prove it is failing. I guess this is a reason to step up for the extended warranty from the Geek Squad. Live and learn. Don't trust ASUS to stand behind its products.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Malachi,
It's unfortunate to hear that you are having network issues. Please allow us to make your experience with ASUS a better one. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. we understand that your router fail to connect ,Please Follow this trouble shooting steps FAQ;[Troubleshooting] Failed Internet access through router-https://www.asus.com/us/support/FAQ/1030645/ if not resolved ,
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105047131-0023) for us to better assist you. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Terrible equipment, stay away from it!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Wi-Fi router is not even average quality. I have 3 days using it and Wireless connection is very intermittent. I can't get a stable Wi-Fi connection. The WAN LED keeps changing from White (good) to Red (No internet, supposedly). But it happens that I have wired devices (Ring Alarm, Laptop and Apple TV) connected to the LAN ports of this router and those devices never loose connection, while my Wi-Fi devices hesitate to connect. Tried with many Wi-Fi devices, on both 2.4Ghx and 5Ghz channels, AC or AX technologies, and results are the same for all: Internet connection is very intermittent. When a wireless devices is trying and trying to connect, I see the LED light in red color. Then, when I see it changes to white, I hit refresh and the connection is good at that time, but the wired devices never loose a single packet. Performed firmware upgrade and results are the same. Tried contacting ASUS Support Chat and based on my serial, the bot redirects me to GeekSquad support. After a 3o minutes wait, the GeekSquad agent concluded in 2 minutes that the device was defective (based only on the input I gave) and suggesting returning this device and getting a new one. Going to BestBuy tomorrow to return it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JCReynoso,
We truly appreciate you for taking the time to share your feedback on this model. We would like to extend our sincerest apologies for the router losing connection and the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect.
Rest assure this information will be passed on to our development team. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Works good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only bad thing is that occasionally when using wifi part to the TVs i have to reset the router 1x a week but that tajes 30 seconds so its not a big deal but for the price that shouldnt happen.
I would recommend this to a friend- Pros mentioned:Performance
Completely unreliable and returned twice.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router because it was advertised as having the best transmit power and performance. It performed well for a few weeks and completely failed. I have retuned two of these and will not buy another one. This router is completely unreliable and I do not recommend it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Inxguy,
We are terribly sorry the device failed and you had to return the unit twice and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team for improvements.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Router
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router appears to be doing what it was designed to do. Nothing more, Nothing less.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, if you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wasn’t good for me!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Isn’t working anymore and I just purchased in sept. Home routers are all garbage. I don’t like that you need an app to set up. The wired set up does not work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jann,
We're sorry to hear that the router stopped working and we apologize for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N200268504-0066" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Failed Internet access through router - https://www.asus.com/support/faq/1030645/
Kept dropping connection--Didn't work for me.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perhaps I did something wrong but I followed the instructions, I checked network traffic and changed the channel to the least used channel and it still dropped every couple of minutes. Its almost like the signals kept getting stronger and weaker like in a wave effect...even on devices within 20 feet without obstacles of any kind. I don't have AX adapters but it is supposed to still work, just not as fast. I returned it to Best Buy and got a Linksys MR9000, and so far it has not dropped once on anything. I saw another reviewer that experienced something similar. Perhaps we just got a bad one. Others seem to have good luck and my last router was an upper end Asus but I will stick with the Linksys for sure.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection issue on this model and that you had to return it. Please allow us to make your experience with ASUS a better one. If you wish to discuss this matter with us, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The units did not work i called the service department and i did what they asked me to having so much problem trying to understand what he was saying after 30 minutes on the phone still would not work bad product!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VictorPalmer,
We are sorry to ear aboout the issues you're having with the unit not working. Can you please provide us with more details on this issue? Is it that the unit is not connecting to the internet? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Go with Linksys instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to get running. Didn’t operate smoothly. Returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Teddy, thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused and that you had to return the router. We do appreciate your feedback as this will aid in any improvements that need to be made to the model. We'd love nothing more than to improve your perception of our products and of course, our brand. If you should have any other concerns or feedback we would love to hear it, you can reach out to me directly at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Fell apart
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months after buying it, the antenna spontaneously broke off while adjusting it. I am gentle with my electronics and live in a child and pet free home. The thing was literally just sitting on the table and the antenna broke off after I touched it. Best buy would not replace it, and after calling Asus they said that they were going to charge me to fix it. It's pretty crazy that a manufacturer and retailer can sell a product that falls apart after less than 3 months and then tell you to take a hike when you ask for a replacement.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jmthomp07,
We certainly understand your disappointment with the quality of the product you received and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Lasted 6 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed 2 weeks after the return date the NAS stopped working. Even after factory resets and trying different SSD drives the problem still persists. It will pop up on the TV but when I try to access it it fails and disappears. Should have heeded the bad reviews. I have a 10 year old Asus that doesn't give me this issue. It is old and I figured I'd "upgrade". Big mistake on my part. So now I have a router that doesn't fit my needs sitting in a box. Very disappointed in myself people heed the warning but a different model!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wolfu11,
We are sorry to hear about the connectivity issue that you have been experiencing with your ASUS router. This is definitely not the norm and is not the type of quality to expect from ASUS products. Please follow the steps in this FAQ to troubleshoot the issue: [Troubleshooting] Failed Internet access through router - https://www.asus.com/support/FAQ/1030645/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N200268504-0037" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
For mesh don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this router just over a month and it continually drops out of my mesh network. This router has direct line of sight to the main Asus router with zero walls between. All of my other routers are Asus tri-band and have no issues. I would not suggest anybody purchase this one for mesh purposes. Now I know this is just a dual band but still should not be a problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you try changing the channel bandwidth of each band of 2.4 GHz to 20 MHz, and for 5GHz please select 60MHz. Test each of the channels first for improved stability. You can also do the speed test for each. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router in February of 2021. I was impressed when I first set up the device, however, I had to re-set up the router more than three different times between February to May. It finally quit working......of course I cannot return it because I am beyond the return "window". It did not meet my needs and it was not user friendly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your disappointment with the router. This is absolutely not the kind of experience we want any of our customers to have. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If possible, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking router. I can’t say it helped my speeds compared to my standard internet provider’s router but it looks nice
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the router, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2104019978-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Hard to set up. Not reliable.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent the better part of 2days settingitup. It had a problem with finding the DHCP for my cable provider. When it workedotwasfine. After about 5 days we had a power outage and it couldn't get the internet again. I finally returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry for the experience you've had with the device and for the inconvenience, this had caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support