Customer Ratings & Reviews
- Model:
- RT-AX58U
- SKU:
- 6377908
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
Couldn't get it to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe my problems were unique, but I can't recommend this router. I owned an older version of this router for several years. I started to have some problems with it, so I decided to simply replace it with this newer version. I could not get internet to work through WiFi connections, although it worked when connecting through ethernet. I tried everything I could, including calls to Asus (which were fairly helpful), but could not get it to work. I returned it and bought a Netgear router recommended by a Best Buy associate, and had it setup and working within 30 minutes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you were unable to get internet connection via Wi-Fi and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
BUY A NETGEAR, THIS IS TRASH
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you want to experience the days of dial up internet do not buy this overpriced garbage. Hulu, Netflix, and streaming won't work, when they do it's 360p you might as well watch paint dry. Online gaming by time it loads you're already dead and two rounds in. Customer service doesn't exist after months of being referred to geek squad who charged you then you might find an email address and they'll just give you the run around. $200 down the drain, no casting, no streaming, no gaming, pathetic wifi even if you have fiber internet. Do yourself a favor and BUY NETGEAR. I've been using the hotspot on my phone for months because this router is so horrible.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We want to personally apologize for the problems you’ve experienced with the dial up internet and for any inconvenience caused. We strive to provide the best customer service possible, so that minimal time and effort are spent on your behalf to get an issue resolved. Based on the issue that you have experience we would advised that you have the Router sent to ASUS for repairs.
For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
Great secure SOHO router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, this was a great buy. The router has many security and customization features. Recommended
I would recommend this to a friendBad in congested spectrum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot handle congested areas of high WiFi signal use. Cuts out completely to restore a connection and meanwhile you’re without a connection. In apartments or townhouses I would not use.
No, I would not recommend this to a friendAbsolute Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst router I've ever tried to use. The setup experience requires a messy, confusing app, the device won't connect to the internet, the reset process failed multiple times - told me it was reset, then magically had all the same settings I was trying to reset - and the troubleshooting process is useless. Save yourself the hassle and buy LITERALLY ANYTHING ELSE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear clhenige,
It's unfortunate to hear that you are having issues setting up your router . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please Follow This trouble shooting steps FAQ;[Wireless Router] How to set up ASUS Wi-Fi router via ASUS Router App? (QIS, Quick Internet Setup)-https://www.asus.com/support/FAQ/1016107/ If still not resolved Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N200268504-0034) for us to better assist you. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
ghost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this router kept dropping the wifi connection and could not get ort forwarding to work. after sending countless hours trying to fiuŕ it out i went back to my original netgear route which works fine even though comcast said it was slow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ghostrider,
We regret to learn that you are having issues with your router connection, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N200268504-0035)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030641/
Constant disconnect’s
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this earlier this year and worked fine for first few months but now I am dealing with constant disconnects multiple times a day. Didn’t even hold up for a year
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daterxies, We appreciate you sharing you sharing your feedback on this model and we're sorry to hear about the unfortunate experience you're having with the router. We recommend that you view the following for additional steps of how to correct the issue by attempting any one of the troubleshooting steps https://www.asus.com/us/support/FAQ/1030641/ If you have any technical concerns regarding this, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Too far out there unless you are a geek
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With factory assistance we could not get it to work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shak,
We sincerely apologize for the connectivity issue you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further. As an alternative, you can contact the place of purchase for an exchange or return if you are still within the time frame.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2104019978-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1048876/
Not worth the trouble.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work at all and spectrum came over and the guy immediately told me to return this item and actually told me some other options that would work much better. I followed all instruction and this thing gave me nothing so glad i just stuck with the guy knowledgeable in this area.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ayden S,
We regret to learn about the issues you've had with the router. Please accept our humble apologies for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N200268504-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It’s okay I guess.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was going good until it started to drop WiFi signals! I was pretty much tired of it so I returned it for a ASUS AX6000 “RT-AX88U” upgrade.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the failure of this model. It could be an event that the firmware needed to update. We do hope that our newer version is able to meet your needs. If you need technical assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Poor warranty turn around, overpriced.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT RECOMMEND! Paid $250 died in 18 months. I've bought a $80 router right after this that I've been using for over 24 months now without a problem. Warranty replacement would have taken 3-4 weeks, overpriced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drew,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Fair
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost signal often slow speed when multiple devices are connected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BradokcM,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2104019978-0020).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1047919
Bad media access
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you use an external driver for media server use, beware that this router uses a 8.3 file system so all your file names will be mangled.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience with the media server. This is not the type of experience we want any of our customers to have. Please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
No so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 of these to make a mesh internet and the signal would drop all of the time. I went back to my old routers and have not had any issues. This is very disappointing as I am now outside of the return period.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
We sincerely apologize for the connectivity issues you're having with the router and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N200268504-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1048876/
Waste of Money / Unreliable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My previous Asus router lasted 8 years rarely if ever had issues with it. So when I wanted to upgrade, I went with Asus. This one lasted just past the warranty and no longer works. I'm annoyed, there's no reason a router like this, at this price point should brick with normal to light use in less than 2 years.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanC ,
We regret to learn that you are experiencing issues with Wi-Fi not working ,We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ, below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N200268504-0038 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030645/
Flakey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this router in spring of 2021 as a replacement for the ASUS AC1900. It started flaking out in August of 2021 - no internet available and a red light on the router. I am just grateful that I purchased an extended warranty so I can return this device. I’m very disappointed on the reliability of ASUS routers and will look for a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechReader,
We certainly understand the inconvenience if you are experiencing internet connection issues.
To resolve the internet connection issue, please do a power cycle on both router and the ISP's modem, wait couple of minutes before powering on the modem first. Check if the LEDs status on the modem are normal then power on the router. If there's issues with the modem LED, please contact your ISP to test their modem and internet connection from their end. Also, check if the router is within 30 feet to the ISP's modem, no obstructions that can cause interference if not wired by a network cable, and ISP's internet service or connection is working properly or stable.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good router
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good router rarely has to be restarted and provides good service
I would recommend this to a friendAwesomd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this with eero mesh is great for my work and gaming needs!
I would recommend this to a friend- Pros mentioned:Speed
Not for Homekit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good speed with newer devices. Some of my Homekit devices would not connect and had to return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nickfury, We're sorry to hear about the unfortunate experience you've had with the router. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. However, we do value your feedback and concerns as this will aid in any improvements that need to be made. If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
LANS DON'T WORK, FREQUENT LOSS OF WiFi
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased long before I started using it. I gave it 3 weeks and finally gave up on it and put my old router back. NONE of the Lans work and I did all the tips I could find on the internet. The devices connected via WiFi, frequently couldn't find the signal. Not one or two devices, ALL the devices struggled to stay connected to the internet. DO NOT BUY! Unless you are in the mood to buy junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CWehking,
It's unfortunate to hear that the connection frequently drops. This is not the kind of experience we want our customers to have. Have you updated the firmware? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to improve reception of wireless signals(reduce wireless interference) - https://www.asus.com/support/FAQ/1030608/