Customer Ratings & Reviews
- Model:
- RT-AX58U
- SKU:
- 6377908
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after two months, difficulty to get help from service and got no results. Got cut off, and even though they had my number, nobody called me back. Would never buy this brand again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Renton,
Please accept our sincere apologies for the problems you've encountered with the router and our support team, as well as the inconvenience. This is not the experience we want our customers to have with ASUS products and services. We understand how frustrating this must be for you and we will do everything we can to make it right. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience.
Allow us to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N200268504-0048" as a reference so that we can further investigate the problem. We understand how urgent it is to get your unit back in working order, we want to assure you that we can assist you with the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Avoid!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible!! Should have believed the reviews. It stopped working after 3 months. The light started flashing red and after extensive researching and trying anything and everything, it just wouldn't work. Luckily Best buy gave us a replacement (different brand) and have had no issues since. Will never purchase this brand again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kpap,
We're sorry to hear about the unfortunate experience you had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Worked very well up until February 2 and then it a
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked very well up until February 2 and then it all of a sudden stopped working at 3 o’clock in the morning very unfortunate
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sully,
We're sorry to hear that your router stopped working. Can you please provide us with more details on the issue you're having? Is it that the router is not powering on anymore? We would love to have your issues resolved in a timely manner.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works pretty well for me no problems with anything
I would recommend this to a friend- Cons mentioned:Connection
Waste of time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware doesn’t update and my work laptop won’t connect and drop connection
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your firmware is unable to update and the connection drops. This must be frustrating, are you trying to update automatically from the interface by checking for updates?
Are you manually updating it?
Usually, you download the firmware from our official website and then update it through the interface.
If you would like me to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Firmware: https://www.asus.com/us/Networking/RT-AX58U/HelpDesk_BIOS/
Steps to update: https://www.asus.com/support/FAQ/1008000/
WIFI wont work on non-AX adapters
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a laptop without intel wireless AX adapter wifi will NOT run you can only use this router via an Ethernet connection. Also, I have tried over 20 times to login to ASUS account since I wiped-out my laptop and the website keeps telling me something is incorrect and wont let me on (I wrote it down) and there is no method to change either username or password. UNLESS you have a laptop w. an AX wireless adapter I wouldn't even bother w/ this router
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you were unable to connect your notebook, and you were unable to log in to your ASUS account. This is not the type of experience we want any of our customers to have. Please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drops connections / Speed Loss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month of ownership and this router is already dropping connections and losing speed. I would spend a little more money and pass on this one. I will be returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bumble,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N200268504-0050).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1047919/
slow start up, bad firmware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.starting off, this router will kick you out of its settings menu and not let you back in unless you power cycle it, and it does this with each setting change. it refuses to stay connected to the internet and requires every 5 minutes that you unplug and replug the ethernet cord. I tried updating the firmware but only made matters worse, not better. I switched back to my old router that this one was replacing and everything was back to normal with my internet connection.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the multiply issues you are having with the router. This must be frustrating, did you attempt to perform a full factory reset? If not, please attempt the steps within the faq below. If you need further assistance, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our team are dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to reset the router to factory default setting?: https://www.asus.com/support/FAQ/1000925/
Constant issues and no help from Asus. DONT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep getting our internet to drop out and have had a hell of a time getting a hold of anyone at asus that could care about supporting their product regarding warranty/known issues. Have troubleshot to my eyes turned blue and everything Asus' forums ask provide little to no assistance. DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the router connection dropping. What you've experienced was not intentional and this was a random case. Please attempt the steps from the faq below and if you need further assistance, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. I have had to reset it 2xs now since ive hooked it up though.
I would recommend this to a friend- Cons mentioned:Connection
Router continues yes to MALFUNCTION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.POOR, POOR, POOR!!!!! Continually loses connection EVERY DAY!!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the poor connection. This must be frustrating, did you perform any recent firmware update? If not, please refer to the URL below. If you wish to contact us, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Firmware: https://www.asus.com/us/Networking/RT-AX58U/HelpDesk_BIOS/
Steps to update: https://www.asus.com/support/FAQ/1008000/
Why Wouldn't It Work?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work but we couldn't get the other brand to work either but this brands tech number that I called had a guy controlling the computer to help but it turned into him asking for a lot of money to fix computer errors to be able to login. I didn't trust it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MomOfGamer,
Thank you for bringing this to our attention and I certainly understand your frustration. If you can, please send me any associated case numbers during your time with ASUS Support so I can do more research on the case history. I want to make sure to review the information with the Management Team to avoid these issues going forward. You can reach me at cl-adrian@asus.com. Your case for reference is N2103014657.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
ASUS Dud with so tech support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine unless you are a person that uses your wifi past midnight. Every night at midnight it resets itself and refuses too update too the newest firmware. Asus support is also useless and will ask you too upgrade your firmware to fix the problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FutaRenamon,
We're sorry to hear about the unfortunate experience you're havig with this model. Please allow us to make your experience with ASUS a better one. Based on the issue you described, we would recommend that you have this unit sent for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Thumbs down
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even have this product for 2 months and it broke. Spent 170 and it was crap. Wish I could get my money back or get it fixed for free.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues after two months of usage. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case.
If possible, please provide me with a detailed description of the issue at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router 6 weeks ago and it’s already broken, called asus and they have been really rude and said that they cannot replace it, they want me to send it back for repair and stay all this time without Internet... this is disrespectful...
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the router after 6 weeks of usage and our customer service experience. Be assured that your situation was an exception. As you can see from other reviews, we are known for taking ownership and caring deeply about our customers.
Usually, replacements can only be achieved through your place of purchase being that the unit wasn't purchased directly from us. We offer excellent repair options that will take 7-10 business days, the current situation with the COVID might impact the repair time.
I'm here to assist you, you can reach me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Annoying setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible setup. Can't login with Asus account need web GUI.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dillon,
We're sorry to hear that you're having issues setting up the Wireless Router and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N200268504-0064" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1016107/
Too hard to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super hard set up. I just wanted a plug and play this was not that kind of router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the router is unable to set up, this must be frustrating. Have you reviewed our user manual? We do have a quick setup guide as well. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
User manual - https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX58U/E16133_RT-AX58U_UM_1119.pdf
Set up Guide - https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX58U/Q17109_RT-AX58U_QSG_v2_WEB.pdf
Asus Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have returned this. It had to be reset 3 times in 23 days due to it faulting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you had to return it. This is absolutely not the kind of experience we want any of our customers to have. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about purchasing another unit, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Just another router.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just another router. Very flashy interface, a lot to look at. It's ok, it works pretty well most of the time but is not always consistent service. This is my second Asus router and I think I may go back to Linksys next time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear danno,
We're sorry to hear that you are having usntable issues with your router. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried changing the channel bandwidth?
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105047131-0018) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1042211/
- Pros mentioned:Range, Setup, Speed
Great features and value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to 1 GB though Frontier Fiber and tested several higher end routers including Netgear, Linksys, and TP-Link but could not get the speeds I expected and the 2.4 WiFi devices would just drop off and on. The Arris supplied by Frontier had better throughput and didn't drop WiFi. I purchased the RT-AX58U because the AX88U and AX92U were out of stock, and I am pleasantly surprised. I have around 50 devices on the network and all of them connected with no issue and my speeds went up more than 25%. This is the best router that I have tested in this price range, it is better than the $400 Netgear and Linksys I tested, at least for my application. My home is 2100 sq ft and I have no issues with range to my 2.4 or 5 Ghz devices. I have only had this a few days but the setup was easy and I have had no issues so far. I do plan to upgrade to one of the other two Asus routers I mentioned once they are in stock to see if I can improve WiFi speeds even more. The AX58U is only 2x2 where both of the others are 4x4 and should provide a much faster WiFi connection which would be well worth the additional cost in my opinion.
I would recommend this to a friend