Customer Ratings & Reviews
- Model:
- RT-AX58U
- SKU:
- 6377908
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
Not able to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this router and could not get it to operate called support. Returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are truly sorry you were unable to use the router and you had to return the unit and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team for improvements.
We truly appreciate your feedback and we are recommending to go to the Asus Router App and go to "Settings" and select "System Settings" and select the "Feedback" option and send your Feedback mail to us. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Returned it. Customer service was great.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear William,
We're sorry to hear that the router did not work and we apologize for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the router, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N200268504-0062" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way overpriced, other wifi 6 asus wireless are as good for a third of the price (A55)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OliverUWS,
Thank you for taking the time to speak with us about the price of the router. We understand your disappointment. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N200268504-0055" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don’t buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like this router so I returned it. Did not work for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you didn't like the router, and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
What happened to the quality?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m severely disappointed in this, WiFi couldn’t reach a camera 500 feet away nor streaming device that was 400 feet away. Cameras went offline and my thermostat lost connection from 6 feet away. I don’t know what happened but Asus quality has declined severely.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the Wi-Fi range, this must be frustrating. Usually, this could be RF interference. Please ensure to keep router away from Wi-Fi devices with 802.11g or 20MHz only, 2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
simple setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it needs an extra add on router, for it to properly work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rayman,
Thank you for taking the time to share your feedback on this model. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team for improvements.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi randomly stops working for all connected devices until router is reset. Not reliable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jozef,
We sincerely apologize for the connectivity issue you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us atcustomerloyalty@asus.com and include the case number "N200268504-0057" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1030641/
DATA PRIVACY FAIL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In order to use any of the advanced features of this router sharing data with a third party is required. DATA PRIVACY FAIL. I would return this if not for the unreasonably short two-week return window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for your feedback, ASUS is committed to protecting and respecting your privacy; You may visit Router GUI > Advanced Settings > Administration > Privacy to enable/disable sharing your product information. If you have any questions, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to work wireless. All the lights say it's working but the app says no connection. I can't get in it to fix it. Customer service won't get back to me. My old router was working but I was told I needed a new one. I'm going to connect my old one again.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are terribly sorry to hear that you are unable to connect wirelessly. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Difficult
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was too difficult and took too long. I returned.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m sorry to hear you had such a frustrating experience setting up the router. We always ensure that all our products are user-friendly and easy to comprehend. What you've experienced was not intentional or representative of our brand. We do hope this will not be a long term lasting impression as we are sure that you have chosen ASUS as a trusted brand for excellence. If you need technical assistance or if you wish to discuss any matter with us, feel free to reach out to me at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Horrible Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I decided to try this out instead of my Verizon fios router. The speed was horrible. I went back to my Verizon router and was happy. This router is horrible and isn't worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FiosWoke,
We appreciate the feedback you've provided and It's unfortunate to hear about the negative experience you've encountered with your routers wireless speed. Please try improving wireless speed by setting Channel Bandwidth in Wireless Router setting. Channel Bandwidth will affect your wireless speed performance and signal stability. For instructions on how to set channel bandwidth and improve your wireless speed, please follow the steps on the FAQ referenced below. If the issues persist, please feel to reach to us for support at customerloyalty@asus.com. We'll do our best to help provide a quick resolution to your case.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty - US Support
FAQ: [Wireless] How to improve wireless speed by setting Channel Bandwidth in Wireless Router? https://www.asus.com/us/support/FAQ/1011431/
Garbage router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked less than a month. When I looked to return it, I was late by one week. Waste of $139.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhyllisF,
It's unfortunate to hear that you are disappointed with this product . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. We understand that you tried to return this product but was not successful ,Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N200268504-0036 ) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use, PerformanceCons mentioned:Lag
Quick set up!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance. Easy set up with the asus router app. I have a 2 in 1 modem/router with Verizon and it paired up perfectly. Reduced significant lag that I had when i just had the ethernet in the modem by itself
I would recommend this to a friend Does not last
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working fine until it wasn't. Purchased on 04/18/21, had to RMA it on 10/12/21 (that's not even 6 months). My frozen chicken lasts more than this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zsolt,
Thank you for bringing this to our attention and I certainly understand your frustration. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you need any assistance, you can reach us via ASUSWRT(ASUS router Web UI), or ASUS Router App, or you can send me at cl-adrian@asus.com. Your case for reference is 200268504-0010.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Performance
Fantastic for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic router with a great app that gives you control over connections to all devices. Ground your teenager and want to make sure they can't get on technology still? Easy. This router is going strong 3.5 years later but I am upgrading to a mesh system for a 3500 SF 3 story home. Would recommend to anyone who wants a great priced, reliable router.
I would recommend this to a friend Straight up Garbage!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight up Garbage! Exchanged it for a new one and the same problem keeps on occurring. The 2.4ghz band keeps on dropping when there is two or more devices connected. The 5ghz band works perfectly though. Purchase with caution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that your 2.4Ghz band kept dropping, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
Troubleshooting2 - https://www.asus.com/support/FAQ/1030641/
Gb
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought back Spectrum supplied me with everything i needed for my internet service and wifi.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N200268504-0043) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
It stopped working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months it randomly shut off and won't turn back on. Can't return it either so there's that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your router stopped working. Can you please provide us with more information on the issues you're having with this model? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
WiFi extender
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was returned because it was not compatible with T-Mobile. Did not work at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melissa R,
We are sorry to hear that you had to return your ASUS wireless network adapter due to it not being compatible with T-Mobile. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. We understand that you have returned the unit, but we will forward your feedback to our product team for review. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N200268504-0042" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t waste your money didn’t last for a year before it quit working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregory L,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N200268504-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1048876/