Customer Ratings & Reviews
- Model:
- RT-AX58U
- SKU:
- 6377908
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Fantastic for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic router with a great app that gives you control over connections to all devices. Ground your teenager and want to make sure they can't get on technology still? Easy. This router is going strong 3.5 years later but I am upgrading to a mesh system for a 3500 SF 3 story home. Would recommend to anyone who wants a great priced, reliable router.
I would recommend this to a friend Works great when it works!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took the advice from the "BestBuy Expert". Set up was easy. However it constantly drops the wifi signal and takes too long to reconnect. We have to reset the router because sometimes it won't connect to our devices.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m sorry to hear you had such a frustrating experience with the wireless connection dropping. ASUS ensures all products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Gb
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought back Spectrum supplied me with everything i needed for my internet service and wifi.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N200268504-0043) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
WiFi extender
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was returned because it was not compatible with T-Mobile. Did not work at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melissa R,
We are sorry to hear that you had to return your ASUS wireless network adapter due to it not being compatible with T-Mobile. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. We understand that you have returned the unit, but we will forward your feedback to our product team for review. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N200268504-0042" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
not what box claims
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.garbage it says it does speeds of 3000mb it barely does 1000mb and you have to be a ft from it to even get that speed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear king65462,
We are sorry to hear about the issues you're having with speed on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1047919/
https://www.asus.com/support/FAQ/1030641/
Still not ready
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The firmware is buggy at best and the performance of the router is much worse than with other AC variants considering that AC is in many modern devices whereas AX is a years away from mass adoption.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m sorry to hear you had such a frustrating experience with the router performance, but I really appreciate you bringing this issue to my attention. ASUS ensures all products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. If you wish to collaborate this issue to a solution, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reach on this router was not good in my small home and the data rate was significantly diminished over wireless, I returned it and purchased a Netgear Mesh router
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you returned the monitor. This is absolutely not the kind of experience we want any of our customer's to have. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t waste your money didn’t last for a year before it quit working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregory L,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N200268504-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1048876/
- Pros mentioned:Ease of use, PerformanceCons mentioned:Lag
Quick set up!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance. Easy set up with the asus router app. I have a 2 in 1 modem/router with Verizon and it paired up perfectly. Reduced significant lag that I had when i just had the ethernet in the modem by itself
I would recommend this to a friend Dont bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old Netgear has a stonger signal than this ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean H,
We are sorry to hear about the weak connection issue that you are experiencing with your ASUS router. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend troubleshooting the issue by following the steps found in the FAQs linked below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N200268504-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
How to improve reception of wireless(WiFi) signals: https://www.asus.com/us/support/FAQ/1030608/
How to update the firmware of your router to the latest version via ASUS Router App?: https://www.asus.com/support/FAQ/1045788/
Stay away from this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped internet constantly. Never again will I buy this brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N200268504-0044).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
5G flaps
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drops 5g connection intermittently. Paid shipping to send it back to Asus and it came back with the same problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy,
It's unfortunate to hear that the 5Ghz frequency band is dropping. This is not the kind of experience we want any of our customers to have. Have you tried to relocate it? Do you experience the same problem in different areas? Seen that this works at a shorter distance, you can only connect within a specific range. I'm happy to investigate and troubleshoot, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Disapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow unplugged my printer and wires are all messed up and I cannot plug it back in and kitchen tv will not get on Wifi
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are unable to plug in back your devices, this must be frustrating. Are you referring to the patch cable? You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately router is not compatible to DSL service in local area. Not Best Buy’s fault I’m sure this is an awesome router.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you so much for your honest feedback, I'm truly sorry to hear that you are unable to set up the DSL connection in your area. This must be frustrating, this router is capable of much more convenience. You can connect it with other mediums for internet connection and WI-FI broadcasting. If you have time, please review our support site below to review the excellent features this router incorporates. On the hand, if you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
https://www.asus.com/us/Networking/RT-AX58U/specifications/
Pita
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing was a pain. After a few days of screwing with it to try to make it work we also couldn't get any wifi from it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are unable to get WIFI. This must be frustrating, is it that you are unable to see the SSID?
Is it that you are connected but no internet access?
I'm here to assist you, you can reach me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wifi thing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got it but it was too confusing and didn't work out so we returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KeelyW,
We're sorry to hear that you had issues setting up this model and that you had to return it. Our Customer support team is here to assist you with these and other issues you may be experiencing. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not worth it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Weak signal and a horrible app. This thing is a complete pain.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
I'm sorry to hear that the signal is weak and you are not pleased with the app. This is not the kind of experience we want our customers to have. Have you tried to relocate the router? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
ASUS WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked on and off for 1st month. Would not return or repair buy elsewhere
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you reset this model. If the issue persist, we would recommend that you have this model sent in to BestBuy to be serviced.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad experince
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my mistake I try it its wifi making slow no one help and i cant retrun it
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the WIFI.
Just to confirm, is it performing very slow or disconnecting randomly?
We do have a dedicated team available to assist you, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We'll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One rating for me it didn't work gave up within a month
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the router failed after a month usage. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Can you please explain this matter to me at customerloyalty@asus.com and provide this link for reference? I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support