Customer Ratings & Reviews
- Model:
- RT-AX58U
- |
- SKU:
- 6377908
Customer reviews
Rating 4.6 out of 5 stars with 2693 reviews
(2,693 customer reviews)Rating by feature
- Setup4.7
Rating 4.7 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great first router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in townhomes or area of 1000 square ft. Never had any problem!
I would recommend this to a friendRated 4 out of 5 stars
Upgrade from older ASUS RT-N66 router (2017)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as a hardware upgrade from my RT-N66U which is basically an older predecessor of this model. I was looking for more current wireless standards and features to assist with TV streaming. I also like the direct-connect to fiber internet which I recently upgraded. It also supports open source firmware (I'll eventually update it to "Merlin" firmware) and has USB port for a SAMBA NAS drive. MY only gripe is that that the old router had two USB ports. This has only one.
I would recommend this to a friendRated 5 out of 5 stars
Happy as a clam with fast Wi-Fi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No sense in giving it less stars bc a speed test is giving 40mbps download and 30mbps upload speed less than the Nokia beacon 6. I have Windstream fiber. They said it was plus n play. No lie. I’m more than happy with this router.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Love this router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great router. I have 14 devices on it and it works great!
I would recommend this to a friend Rated 5 out of 5 stars
Working Fine - Replace Subpar Netgear Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this router to replace a Netgear that failed and sent up smoke signals after two years. I had this router up and running in under 10 minutes. I have an VOIP phone which would not work properly with the previous Netgear router. Now with this ASUS router, it works fine. So far so good. The web interface is pretty nice and easy to use. I would recommend this router.
I would recommend this to a friend- Pros mentioned:Range
Rated 5 out of 5 stars
Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent range for my 2700 sqft home! Worth the price
I would recommend this to a friend - Pros mentioned:Range
Rated 4 out of 5 stars
Pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent router! Has good range and a nice set of features for the price point.
I would recommend this to a friend Rated 4 out of 5 stars
Good but not perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In general, this is a good router but I believe it's a bit lacking in signal strength. We live in a small ranch house with less than 30 feet distance from the router to our bedroom and have too many signal breaks between it and our top of the line Roku device.
I would recommend this to a friend- Pros mentioned:Ease of use, Range
Rated 5 out of 5 stars
Great router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router actually reaches through walls setup is easy and actually has a good amount of good tools for both the non techie and the advanced
I would recommend this to a friend - Pros mentioned:Range, Setup
Rated 1 out of 5 stars
don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this router about a month ago. It doesn't stay connected to the internet having to reset not restart every week. The only good thing is easy set-up and great range but other than this one issue I'd look for other options.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
We sincerely apologize for the connectivity issue you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N200268504-0063" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1030641/
Rated 5 out of 5 stars
IT support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A solid wireless router.. Fairly easy to setup, and provides the maximum wireless connection speed from my cable modem and internet provider.
I would recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
VERY Disappointed with this ASUS Router & Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My ASUS 1900 Dual Band is one of the best routers I've ever had. I left Linkys for this router in 2012/2013 and never went back. I was excited to upgrade to the newer ASUSAX3000 since my experience was so good, and my old router is acting up. But immediately I experienced connectivity issues following the install. I had to deal with an overly complex UI that could be much better for simple at home/business use. I had to reset the router so many times. One operator told me I couldn't use characters in my passwords & username and maybe that was the issue. After close to 6 hours and 3 reps and 5 resets, I was no closer to getting the 2G to work properly than when I started. My Samsung and GoSund plugs/bulbs need 2G to work. I work on my computer off of 5G. After nearly coming to tears I gave up and reinstalled my old router. Everything is back to normal. I'll try this again in a few months. It is completely frustrating to deal with tech support who cannot help solve installation issues with these products & each conversation is strained because of language differences. It's really a hit or miss with this stuff but at $179 it shouldn't be. Maybe I got a dud, who knows, but it shouldn't be that hard to connect wifi. I'm going to get a refund tomorrow and I won't be happy about it. I hate this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michelle126,
We would like to extend our sincerest apologies for the issue you're experiencing with the device and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team.
We do hope everything goes well with the return process. We truly appreciate your feedback. If you wish to discuss this further, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
New router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Router works great, Item was installed by Geek squad tech and I no longer have a problem with receiving emails and info.
I would recommend this to a friendRated 4 out of 5 stars
Good so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, but only been a month. My last one was a tlink and died in a year. Will update post at a year if it makes it in the arizona summer heat
I would recommend this to a friendRated 5 out of 5 stars
Great router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS router works well in my 1300 sq ft home,I have not had any issues with wifi dropping or coverage.
I would recommend this to a friendRated 5 out of 5 stars
Best router that I have ever used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with great range. I really like the Aimesh function which allows you to link several routers together to form a mesh system
I would recommend this to a friendRated 5 out of 5 stars
ASUS delivers!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still using until now. Quality at it's finest! Highly recommended brand!
I would recommend this to a friendRated 5 out of 5 stars
Wireless Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has ethernet and no cable connectors on the back? I need wireless router that no cable connecters on the back but has ethernet on it. Any suggestion?
I would recommend this to a friendRated 5 out of 5 stars
Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. 6 or more connections simultaneously and no slowdown.
I would recommend this to a friendRated 2 out of 5 stars
Worst Tech Support on earth
Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one and set it up. Not getting enough wifi speed. I have 1 gig package and I m getting 290Mbps max on 5ghz and 40Mbps on 2.4 ghz. I have laptop which has wireless card for only 2.4ghz. After configuring this router, it is not detecting network on laptop. Called tech support, which is I guess worst tech support in the world. They always blame device or internet provider. They just do basic troubleshooting. My laptop able to detect other 20 networks from surroundings except Asus one. In order to prove that it is not laptop issue I have disconnected router and connected with xfinity modem-router combo (xb-7). As soon as I connected my laptop connected to wifi automatically. I have updated firmware and my network driver is also updated and latest for Windows 1. I have tried all scenarios whatever I can, as I m not expecting that asus going to help me on this issue. I asked for superwisor, they said they are not available and will call in 24 to 48 hours. I don't understand, when u have issue then are u going to wait that long to fix it? Tech support is not US based so it is hard to understand their english. I am sure as this is AX router, there must be some kind of setting needed in order to detect 2.4 ghz network on laptop but this foolish called tech support don't know anything about it except restart modem and router. I will wait for their call and if they cannot fix it I will return it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Shah,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection issue on this model as well as the issues you had we had with our technical support team. Please allow us to make your experience with ASUS a better one. We would recommend that you try changing the channel bandwidth of each band of 2.4 GHz to 20 MHz, and for 5GHz please select 60MHz. Test each of the channels first for improved stability. You can also do the speed test for each. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support











