Customer Ratings & Reviews
- Model:
- RT-AX58U
- SKU:
- 6377908
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
ASUS delivers!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still using until now. Quality at it's finest! Highly recommended brand!
I would recommend this to a friendRouter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. 6 or more connections simultaneously and no slowdown.
I would recommend this to a friendWorst Tech Support on earth
Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one and set it up. Not getting enough wifi speed. I have 1 gig package and I m getting 290Mbps max on 5ghz and 40Mbps on 2.4 ghz. I have laptop which has wireless card for only 2.4ghz. After configuring this router, it is not detecting network on laptop. Called tech support, which is I guess worst tech support in the world. They always blame device or internet provider. They just do basic troubleshooting. My laptop able to detect other 20 networks from surroundings except Asus one. In order to prove that it is not laptop issue I have disconnected router and connected with xfinity modem-router combo (xb-7). As soon as I connected my laptop connected to wifi automatically. I have updated firmware and my network driver is also updated and latest for Windows 1. I have tried all scenarios whatever I can, as I m not expecting that asus going to help me on this issue. I asked for superwisor, they said they are not available and will call in 24 to 48 hours. I don't understand, when u have issue then are u going to wait that long to fix it? Tech support is not US based so it is hard to understand their english. I am sure as this is AX router, there must be some kind of setting needed in order to detect 2.4 ghz network on laptop but this foolish called tech support don't know anything about it except restart modem and router. I will wait for their call and if they cannot fix it I will return it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Shah,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection issue on this model as well as the issues you had we had with our technical support team. Please allow us to make your experience with ASUS a better one. We would recommend that you try changing the channel bandwidth of each band of 2.4 GHz to 20 MHz, and for 5GHz please select 60MHz. Test each of the channels first for improved stability. You can also do the speed test for each. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Awesome buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's doing great If I need to buy anything else you get my business Thanks for everything
I would recommend this to a friendGreat router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little hiccup during setup, but absolutely no serious, so far, afterwards.
I would recommend this to a friendAsus Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a router, does it's job. No problems installing or using it. Very easy....SO far, so good...
I would recommend this to a friendAwesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and quick online buying process. Couldn't have been any easier.
I would recommend this to a friendGood upgrade from your ISP supplied router,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional. Cheap-ish. Good features. It's not the newest, but it's not bad.
I would recommend this to a friendRouter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendAmazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good product, at beginning i had my doubts as this is from asus but I am surprised.
I would recommend this to a friend- Pros mentioned:Performance
Sonos users - Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Any firmware version after 11/3/2020 is incompatible with Sonos products and makes the devices unable to remain connected on the Wifi network. It has been already close to 5 months and Asus has been rolling out more firmware updates without addressing this well documented issue with Sonos. Performance otherwise is really good - but this major incompatibility makes it a no-go. Will have to return the unit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Antoine,
Thank you for bringing this to our attention. We're sorry to hear about the unfortunate experience you're having with the firmware on this model. Rest assured we will take a not of this review and have it passed on to our team.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this router after our last one lasted only one year. So far this one seems to be pretty good!
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very glad of bought this router, great rate, easy connection, totally recommended
I would recommend this to a friendRouter performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router is performing as we had hoped and serving our needs.
I would recommend this to a friend- Pros mentioned:Ease of use
Worked great and then it didnt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install and setup was easy. Two smart TVs streaming, a computer, and smart phones connected. Everything worked well for the couple hours I had it running. Woke up to find wifi was off. There was no power to router. Tried different power outlets and still wouldnt power on.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Fernz,
Allow us to personally extend our humblest apologies for the inconvenience you have been experiencing with the Router not being able to boot. All ASUS products are in compliance to industry's quality standard and each one undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If you have not done so before we would advise that you perform a hard reset on the router. If the Hard reset fails then we would advise that you have the router sent to ASUS for repairs or return to the place of purchase.
For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
ASUS router Hard Factory Reset [https://www.asus.com/support/FAQ/1039074/]
- Pros mentioned:Speed
decent router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my fast internet plan runs fast through this. haven't had it long but no problems. my house isn't big and i use ethernet mostly but the wireless is pretty fast too.
I would recommend this to a friend Frustrated!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found the instructions were not user friendly. I still have not connected three items to the router. I am currently unavailable, but will need to have an IT person help me connect the other components.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the instruction is not user-friendly and you weren't able to connect our components. If you weren't successful, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Slow, does not support OpenVPN like Asus claims
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router specifically because it offers VPN, beam steering as well as WiFi 6. This router is slower than my Fios router. With WiFi 6 enabled, I was seeing download speeds of less than 100 Mbps. On my Fios router, I was experiencing 300-400 Mbps. In addition, I could not get the Open VPN to work - the router will not store ovpn files. Asus said they will look into it. Why advertise and release a product if it does not work? ExpressVPN said they might add that feature in the future... Waste of money.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m sorry to hear you had such a frustrating experience with the open VPN feature. This is absolutely not the kind of experience we want any of our customers to have. We always aim to develop great products. We are gutted when we miss the mark. If you wish to collaborate this issue to a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Your mileage may very.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What had promised to be a wonderful replacement for our old and reasonably faithful networking components, turned into a nightmare. The AX3000 was easy to wire-up and turn on. It began to fail shortly thereafter by unceremoniously switching between no internet, 3G and 5G bands switching without notice and everything stop altogether. Best Buy staff was excellent and offered some suggestions for not a in-like replacement, but an upgrade at minimal cost. They reimbursed the full price of the. AX-3000. Your mileage may very, as it did install nicely and showed some potential.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 1Buk,
We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the router, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N200268504-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ai-Mesh does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to buy this new unit from Asus. I currently own the AX-11000 and the GT-AC5300 in Ai-Mesh mode and works great. I was hoping to add the AX-58U into the Mesh network. To my surprise this unit would not connect to my Ai-Mesh network and I tried using the AX-11000 web method and the Asus app. All of which eventually came back saying it could not transfer any of my network information. At the time of writing Asus had not posted any new FW to update to. I returned the router and will wait until they release newer FW so that I can update the Ai-Mesh on the AX-58U
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear TechWizard,
Thank you for posting your feedback on this model, we truly appreciate it. We are truly sorry to hear that the device could not connect to you Ai-Mesh network and the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
