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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2699 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 2,699 reviews
  • Rated 5 out of 5 stars

    Great router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS router works well in my 1300 sq ft home,I have not had any issues with wifi dropping or coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router that I have ever used

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with great range. I really like the Aimesh function which allows you to link several routers together to form a mesh system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has ethernet and no cable connectors on the back? I need wireless router that no cable connecters on the back but has ethernet on it. Any suggestion?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS delivers!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still using until now. Quality at it's finest! Highly recommended brand!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst Tech Support on earth

    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one and set it up. Not getting enough wifi speed. I have 1 gig package and I m getting 290Mbps max on 5ghz and 40Mbps on 2.4 ghz. I have laptop which has wireless card for only 2.4ghz. After configuring this router, it is not detecting network on laptop. Called tech support, which is I guess worst tech support in the world. They always blame device or internet provider. They just do basic troubleshooting. My laptop able to detect other 20 networks from surroundings except Asus one. In order to prove that it is not laptop issue I have disconnected router and connected with xfinity modem-router combo (xb-7). As soon as I connected my laptop connected to wifi automatically. I have updated firmware and my network driver is also updated and latest for Windows 1. I have tried all scenarios whatever I can, as I m not expecting that asus going to help me on this issue. I asked for superwisor, they said they are not available and will call in 24 to 48 hours. I don't understand, when u have issue then are u going to wait that long to fix it? Tech support is not US based so it is hard to understand their english. I am sure as this is AX router, there must be some kind of setting needed in order to detect 2.4 ghz network on laptop but this foolish called tech support don't know anything about it except restart modem and router. I will wait for their call and if they cannot fix it I will return it.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Shah,

      We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection issue on this model as well as the issues you had we had with our technical support team. Please allow us to make your experience with ASUS a better one. We would recommend that you try changing the channel bandwidth of each band of 2.4 GHz to 20 MHz, and for 5GHz please select 60MHz. Test each of the channels first for improved stability. You can also do the speed test for each. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. 6 or more connections simultaneously and no slowdown.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's doing great If I need to buy anything else you get my business Thanks for everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little hiccup during setup, but absolutely no serious, so far, afterwards.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a router, does it's job. No problems installing or using it. Very easy....SO far, so good...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and quick online buying process. Couldn't have been any easier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good upgrade from your ISP supplied router,

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functional. Cheap-ish. Good features. It's not the newest, but it's not bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good product, at beginning i had my doubts as this is from asus but I am surprised.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Sonos users - Do not buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any firmware version after 11/3/2020 is incompatible with Sonos products and makes the devices unable to remain connected on the Wifi network. It has been already close to 5 months and Asus has been rolling out more firmware updates without addressing this well documented issue with Sonos. Performance otherwise is really good - but this major incompatibility makes it a no-go. Will have to return the unit.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Antoine,

      Thank you for bringing this to our attention. We're sorry to hear about the unfortunate experience you're having with the firmware on this model. Rest assured we will take a not of this review and have it passed on to our team.
      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this router after our last one lasted only one year. So far this one seems to be pretty good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very glad of bought this router, great rate, easy connection, totally recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Worked great and then it didnt

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install and setup was easy. Two smart TVs streaming, a computer, and smart phones connected. Everything worked well for the couple hours I had it running. Woke up to find wifi was off. There was no power to router. Tried different power outlets and still wouldnt power on.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Fernz,

      Allow us to personally extend our humblest apologies for the inconvenience you have been experiencing with the Router not being able to boot. All ASUS products are in compliance to industry's quality standard and each one undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If you have not done so before we would advise that you perform a hard reset on the router. If the Hard reset fails then we would advise that you have the router sent to ASUS for repairs or return to the place of purchase.

      For further assistance please feel free to reach out to us by email: customerloyalty@asus.com. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.

      Thank you for choosing ASUS.
      Best Regards,
      Stephanie
      ASUS Customer Loyalty US Support
      ASUS router Hard Factory Reset [https://www.asus.com/support/FAQ/1039074/] Asus

  • Rated 5 out of 5 stars

    Router performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is performing as we had hoped and serving our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    decent router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my fast internet plan runs fast through this. haven't had it long but no problems. my house isn't big and i use ethernet mostly but the wireless is pretty fast too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrated!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the instructions were not user friendly. I still have not connected three items to the router. I am currently unavailable, but will need to have an IT person help me connect the other components.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that the instruction is not user-friendly and you weren't able to connect our components. If you weren't successful, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus