Customer Ratings & Reviews
- Model:
- RT-AX58U
- SKU:
- 6377908
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.
This summary was generated by AI based on customer reviews.
Awesome buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's doing great If I need to buy anything else you get my business Thanks for everything
I would recommend this to a friendGreat router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little hiccup during setup, but absolutely no serious, so far, afterwards.
I would recommend this to a friendAsus Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a router, does it's job. No problems installing or using it. Very easy....SO far, so good...
I would recommend this to a friendGood upgrade from your ISP supplied router,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional. Cheap-ish. Good features. It's not the newest, but it's not bad.
I would recommend this to a friendAwesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and quick online buying process. Couldn't have been any easier.
I would recommend this to a friendRouter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendAmazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good product, at beginning i had my doubts as this is from asus but I am surprised.
I would recommend this to a friend- Pros mentioned:Performance
Sonos users - Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Any firmware version after 11/3/2020 is incompatible with Sonos products and makes the devices unable to remain connected on the Wifi network. It has been already close to 5 months and Asus has been rolling out more firmware updates without addressing this well documented issue with Sonos. Performance otherwise is really good - but this major incompatibility makes it a no-go. Will have to return the unit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Antoine,
Thank you for bringing this to our attention. We're sorry to hear about the unfortunate experience you're having with the firmware on this model. Rest assured we will take a not of this review and have it passed on to our team.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this router after our last one lasted only one year. So far this one seems to be pretty good!
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very glad of bought this router, great rate, easy connection, totally recommended
I would recommend this to a friendRouter performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router is performing as we had hoped and serving our needs.
I would recommend this to a friend- Pros mentioned:Ease of use
Worked great and then it didnt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install and setup was easy. Two smart TVs streaming, a computer, and smart phones connected. Everything worked well for the couple hours I had it running. Woke up to find wifi was off. There was no power to router. Tried different power outlets and still wouldnt power on.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Fernz,
Allow us to personally extend our humblest apologies for the inconvenience you have been experiencing with the Router not being able to boot. All ASUS products are in compliance to industry's quality standard and each one undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If you have not done so before we would advise that you perform a hard reset on the router. If the Hard reset fails then we would advise that you have the router sent to ASUS for repairs or return to the place of purchase.
For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
ASUS router Hard Factory Reset [https://www.asus.com/support/FAQ/1039074/]
- Pros mentioned:Speed
decent router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my fast internet plan runs fast through this. haven't had it long but no problems. my house isn't big and i use ethernet mostly but the wireless is pretty fast too.
I would recommend this to a friend Frustrated!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found the instructions were not user friendly. I still have not connected three items to the router. I am currently unavailable, but will need to have an IT person help me connect the other components.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the instruction is not user-friendly and you weren't able to connect our components. If you weren't successful, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Your mileage may very.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What had promised to be a wonderful replacement for our old and reasonably faithful networking components, turned into a nightmare. The AX3000 was easy to wire-up and turn on. It began to fail shortly thereafter by unceremoniously switching between no internet, 3G and 5G bands switching without notice and everything stop altogether. Best Buy staff was excellent and offered some suggestions for not a in-like replacement, but an upgrade at minimal cost. They reimbursed the full price of the. AX-3000. Your mileage may very, as it did install nicely and showed some potential.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 1Buk,
We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the router, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N200268504-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slow, does not support OpenVPN like Asus claims
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router specifically because it offers VPN, beam steering as well as WiFi 6. This router is slower than my Fios router. With WiFi 6 enabled, I was seeing download speeds of less than 100 Mbps. On my Fios router, I was experiencing 300-400 Mbps. In addition, I could not get the Open VPN to work - the router will not store ovpn files. Asus said they will look into it. Why advertise and release a product if it does not work? ExpressVPN said they might add that feature in the future... Waste of money.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m sorry to hear you had such a frustrating experience with the open VPN feature. This is absolutely not the kind of experience we want any of our customers to have. We always aim to develop great products. We are gutted when we miss the mark. If you wish to collaborate this issue to a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Ai-Mesh does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to buy this new unit from Asus. I currently own the AX-11000 and the GT-AC5300 in Ai-Mesh mode and works great. I was hoping to add the AX-58U into the Mesh network. To my surprise this unit would not connect to my Ai-Mesh network and I tried using the AX-11000 web method and the Asus app. All of which eventually came back saying it could not transfer any of my network information. At the time of writing Asus had not posted any new FW to update to. I returned the router and will wait until they release newer FW so that I can update the Ai-Mesh on the AX-58U
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear TechWizard,
Thank you for posting your feedback on this model, we truly appreciate it. We are truly sorry to hear that the device could not connect to you Ai-Mesh network and the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
USB for LTE fails
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I try to us the USB to tether it will not connect. I cannot get my M1 modem to connect through usb either. The settings will not stick when I pick at&t Broadband they always revert to the first thing that they list. If you want to sue this router in this way I don't recommend it, as a router with normal internet through Xfinity, ect it would do well for you, unfortunately I cannot get real internet where I live. The router would good otherwise so this review is for those like me that can't get normal internet and have to rely on LTE
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Please accept our sincere apologies for the issue you’re experiencing, connecting your USB for tethering. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I would appreciate another chance to earn your business. If you wish to collaborate this issue to a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Unreliable firmware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At one week old with the latest firmware, all wireless connections drop and cannot be fixed without rebooting the router at least once per day. OpenVPN works, IPSEC VPN does not. When it IS working it works well, but it has only marginally more range than an ancient Netgear R7000. Unless ASUS support has a magic spell this one has to go back, which is a massive pain. That would be easy to do, except their Service chat app doesn't work either. I'm still looking for a router that has reliable firmware. So far Asus is not it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the IPSEC VPN is unable to work. Please ensure that you are on the latest firmware and refer to the following faq below. If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[VPN] IPSec VPN setup on Windows: [VPN] IPSec VPN setup on Windows
[VPN] IPSec VPN setup on Mac: https://www.asus.com/support/FAQ/1033575/
How to do a firmware update on ASUS wireless router? (ASUSWRT): https://www.asus.com/support/FAQ/1005484/
Great while it worked.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for about less than a month and the ethernet ports died but the Wi-Fi was still going Asus is becoming a unreliable brand especially with its warranty's stay away from Asus products.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rob0976,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2104019978-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support