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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2698 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,698 reviews
  • Rated 5 out of 5 stars

    Seems to be an improvement over my old router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while to install on my Asus laptop. I found it was not a problem with the router. My laptop needed updating. My old router was about six years old My wifi equipment was losing signal and I had to reinstall frequently. I have been using this ASUS router and I have not had a problem since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this router for the price and it’s connection. Super glad I bought this! I have already started recommending it to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet spreads further

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, just as expected for an ASUS router. Internet reaches further into my house now than before on an older ASUS unit. My favorite aspect of this router is the online controls...great if you are trying to set limits for kids! We can now use the full amount of wifi we pay for,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea of how this product works or what it is supposed to do. I wanted my TV to be connected to the internet. It isn't and I have no idea how to get there. It is a very impressive looking device and if I weren't such a non techie, I'm sure I would be impressed even more.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Works as advertised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Will reach back rooms of house without significant loss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus > Netgear (so far)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was incredibly easy and features a much more robust app compared to my previous AC3200 Netgear router. Also the footprint of the router is much more compact while still providing much more horsepower. Hopefully it holds up long term but for now, it's a wonderful upgrade for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like this router.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this router. It doesn't drop connectivity with multiple devices. 2.4 and 5ghz networks function properly and there have been no issues with the router up to this point. Configuring and renaming networks is easy to do and can be performed over a web browser, which is fairly convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish I could give more stars

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my new home, it works so well and covers so much. I get coverage throughout my house on both floors and even when I drive off to the end of the street. Better yet, it was sooo easy to set up. NEVER BUY NETGEAR products again. Thank you Justin over at bestbuy Irving for recommending this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was as advertised works very well I am pleased with this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A fantastic wi-fi router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical to pick this up (I usually buy pc parts recommended by the Maximum PC crew). Based on other reviews I decided to give this one a try. I haven't been disappointed. It's worked extremely well and I've got some future proofing, as it supports wi-fi 6. Definitely recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice router for the home using. Covers a lot area and devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noticeable improvement over the router provided by Spectrum. Integration with the ISP modem was straightforward and the Asus app makes for easy access to anything you might need to tweak from your phone. Very happy with it and highly recommended!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Skeptical of Asus products

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this product for 6 months and it quit broadcasting the 5G frequency. Now I’m having to do it too Asus to get it repaired or replaced which will take about a month. Sorry inconvenient for being able to use internet wirelessly at home because NC Spectrum charge you for a modem and router distrayant to have wireless ability. So more I have to rent a router until I receive my Asus router back. The whole process has been super frustrating. An almost $300 product shouldn’t quit that quickly. Or if it had quit sooner, I may have been able to exchange at Best Buy.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the connectivity issues you've faced with the router and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We understand that you have sent the device in for repairs and we hope that the issue gets resolved so that you can enjoy the device going forward.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2105047131-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Good router for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this router to replace my nighthawk perit's my nighthawk. And it's a good router the only downfall that I have seen Comparatively nighthawk is you cannot designate esignate a certain amount of speed speed to one device

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. No complaints and was easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model was highly recommended to me by someone who purchases hardware for our company. I can't speak knowledgably about it other than to say my wifi issues were resolved when I installed this and the Arris modem I purchased at the same time (it was also recommended highly).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very solid router, can be tricky for a first timer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this just under a month now, and it works great! I have had no problems streaming videos and gaming - it’s also great for work especially during covid. It was a little hard to get set up, and I haven’t looked at any advance settings but it works well straight out of the box. I’d say a little technical knowledge is needed, but not a crazy amount.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems to be working well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well and I don’t rent from spectrum now So that saves me money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High Quality, lots of options.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always loved the Asus routers. Good for those who like to tinker and know what their doing. Could be confusing for the average user.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Asus Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set and install the app. Split 2.4 and 5 GHz wireless networks. 5ghz is not as stable. Could be Internet provider.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear GeoffreyY,
      We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2105047131-0036).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/faq/1047919/ Asus