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Customer reviews

Rating 4.6 out of 5 stars with 2698 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,698 reviews
  • Rated 2 out of 5 stars

    Decent Wi-Fi, but Too Many Disappointments

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router to replace a Linksys model that failed after just 2-3 years of service. I settled on this model based on how pleased others I knew were with their ASUS routers, and after reading detailed, professional online reviews extolling its range, throughput and "future-proof" Wireless AX technology. Unfortunately, the ASUS RT-AX58U was a disappointment almost from the start. I just replaced it with a NETGEAR Nighthawk R7000P-100NAS. What you are about to read are the reason I replaced it just six months after purchasing it. My first indication that it was not going to work out as well as expected came when my wireless network performance felt sluggish. Multiple bandwidth tests indicated that it was delivering less than 20Mb/sec on the 2.4GHz band. Performance was much better on the 5GHz band, but that band has a much shorter range limit than does the 2.4GHz band. For me, that meant I could really only get good speed out of my router when I was in the same room with it. Any further away, and performance was lackluster, far less than the blistering throughput rates reported by the online reviewers. That by itself would not have prompted me to replace the router, because while I wasn't getting stellar performance, it was good enough for my purposes. The next unwanted discovery was that many of my clients' devices (I'm an IT consultant who often services equipment from my home office) could not detect my router's wireless networks. I spent hours searching for answers online, and found that if I turned off ALL the "future-proof" Wireless AX features, I could make the router visible to all but 3 wi-fi adapters. Unfortunately, these were three very commonly deployed wi-fi adapters, so the problem just kept cropping up with middle-aged laptops. (Interestingly, none of our own devices, including a Roku, an Amazon Fire Stick, a tablet and our phones, had a problem with the router.) I finally called ASUS for assistance, and they were about as helpful as the online information that I had found. The ASUS tech told me he would escalate my case and I would receive a call from the next tier of support. That was about four months ago; I think it's safe to say that ASUS doesn't know how to fix the problem, either. Still, I didn't have to deal with this problem frequently, and I had ways to work around it. What finally made this router impossible to live with was that my daughter developed an obsession with YouTube over the summer. She was watching YouTube throughout the day and night, when she was supposed to be doing other things (my daughter does NOT multitask) and I even caught her at it when she was supposed to be in Zoom classes. So, I activated the AiProtection settings on the router and attempted to enforce some time limits -- which did not work properly. The router blocked her computer when it wasn't supposed to, and blocked devices that weren't supposed to be subject to time limitations. With some more research, I discovered the problem: ASUS curiously removed a setting needed to make time limits work, and none of the work-arounds I found for this had any effect. In addition, the site/service blocking controls aren't granular. The situation became untenable, so I replaced my ASUS router with a NETGEAR Nighthawk R7000P-100NAS, which offers Circle parental controls (AND, welcome surprise, does a better job of delivering on its performance claims than that ASUS RT-AX58U ever has). I'm giving this router 2 stars because if your wireless equipment works with it, then it does, at least, deliver decent performance on the 5GHz band. But I can't recommend it due to its failure to deliver on its feature set and due to very poor quality tech support.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lebowitzit,

      Firstly, we would like to extend our sincerest apologies for all the issues your experiencing with the device and on behalf of the Technical support team for not having the issue resolved and getting back to you. We do understand your disappointment and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.

      We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and have not had any issues at all!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had very long, seems to be doing it’s job good. Only issue I have had is had an firmware update.. after updating it did not want to start back up. So had to restore and start all over again setting up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more dropped WiFi

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously, I was using a $30 router which would drop signals every day if more than 3 devices were connected. I have not faced much problem with this and the times we faced problems we were not sure if that was the router or Verizon. $170 well spent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice wifi 6 router. I have a slow dsl service and have had problems previously with my old router dropping connections. The way this router handles data I haven't had any dropped connections. So, for the price I paid I am very happy with this ASUS - RT-AX58U router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Not satisfied

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than my old router (Netgear) but it drops internet daily for around 30 seconds a pop. Not happy.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PeterMA,
      We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2105047131-0035).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/faq/1047919 Asus

  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Very Average

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to connect with new canon printer. It intermittently looses wifi connection with laptop. Would not buy it again.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the connectivity issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2105047131-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1030641 Asus

  • Rated 5 out of 5 stars

    Buy it if you got the money! Love the security.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, great features, but decided to downgrade alittle to something more affordable just to give it a try.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect router for work

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install. I thought it would b hard but once I opened it I saw just plug in and add the user and password . That’s it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Secure and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a small business and home use. Fast connections, and great IPS protection built-in. You do have to enable the IPS protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features with decent coverage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this in the center of a friend's house to upgrade their WiFi coverage. At the price point I feel like it should provide a little better coverage than it does, but it was a big upgrade over the router they had, it provides a steady signal and allows them to stream in 4k HD with clarity and no interruptions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on the advice of a trusted friend. It's working. Beyond that I'm not sure what I can add. It was time for an upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable router. Wi-Fi is spotless throughout the entire house plus the yard. 1900 square-foot house on an acre of property.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mostly reliable router. I've had a small issue where my Homepods stopped working because of a bad router firmware update. But they fixed the issue later. Also as of 2022 there are better spec Asus routers for a little more money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a massive upgrade from my old Archer A7. Far more responsive, and client-side VPN support is nice. Can confirm it works with NordVPN.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Asus Router as a recommendation from a family friend. Had no issues installing and downloading the app to control the settings. Much more stable and stronger internet connection compared to the ISP router that was replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router was easy to set-up and update firmware. All product features meet my requirements and wireless coverage meets expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS is my go-to

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable wifi with very well done mobile app. Can always rely on asus for my wifi , have used their products for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect for my needs. Easy to install. I had a knowledgeable sales guy too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best extender ever!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This extender made a world of difference in our home. Our computer guy told me to get this, he apparently uses it all the time . I finally have internet. Has not been working very good for years and this changed everything

    I would recommend this to a friend