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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2696 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, impressive range, and strong performance of the AX3000 router. Many appreciate the straightforward setup and reliable signal strength, resulting in excellent coverage throughout their homes. Positive feedback also mentions the benefits of WiFi 6 technology and the included lifetime internet security. While some users experienced connection issues, the majority reported positive experiences with minimal buffering or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,696 reviews
  • Rated 2 out of 5 stars

    Do not recommend for longevity

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router was easy to set up and utilize the security features based on user. Had fairly good coverage in the home but the addition of wi-fi extenders definitely helped. Unfortunately, the unit stopped connecting to wi-fi mid session after just under a year of use. No issues with the modem. Confirmed with internet provider that it is not a modem issue. Switched out the ethernet cable - no difference. Contacted ASUS, returned it to be fixed as it is covered under 3-year warranty. ASUS said they could find nothing wrong with the unit, returned it to me, and it still does not connect to wi-fi. FWIW....plugged in older, but still functional router, and that works....so obviously not an issue with the modem or cable).

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dawn E,

      We sincerely apologize for the connectivity issue you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. To further investigate this problem, please email us at customerloyalty@asus.com and include the case number "N2104019978-0027" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great router.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s primary use was to extend my mesh network. So I bought ot to mesh with my ASUS router and compatibility for its AI Mesh. So far so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router does a good job of providing high speed wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good item quick service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Very quick delivery and works as described. I have purchased many items from best buy and has been a good customer experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features with decent coverage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this in the center of a friend's house to upgrade their WiFi coverage. At the price point I feel like it should provide a little better coverage than it does, but it was a big upgrade over the router they had, it provides a steady signal and allows them to stream in 4k HD with clarity and no interruptions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router I have ever owned

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best router I have ever owned. The software to monitor my network is excellent. The ASUS mobile app is wonderful and should be used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best upgrade ever.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Asus for years. This unit seems small but packed a punch, great wifi coverage excellent interface / app. I have 61 devices connected at this time and have no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AsusAX3000

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this router to replace a netgear router. I was having problems with wifi connectivity. Since getting the asus ax3000, my wifi performance has been much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Asus Router as a recommendation from a family friend. Had no issues installing and downloading the app to control the settings. Much more stable and stronger internet connection compared to the ISP router that was replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for NDI and osc, works great, use it for life events

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best extender ever!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This extender made a world of difference in our home. Our computer guy told me to get this, he apparently uses it all the time . I finally have internet. Has not been working very good for years and this changed everything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has improved the service in my home but I still get some intermittent freezing. It was easy to set up and I would recommend purchasing one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great as usual.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. I'd add more but there's really no need as ASUS always delivers a quality product.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Intermittent disconnects

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a while, then would disconnect intermittently. Took a while before I accidently found the app for my phone that allowed me to update the software. If I hadn't bumped into it accidently, my rating would have been a 1. Please update the computer version of the software, or at least put a note somewhere pointing people to the phone app that fixes this issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from my spectrum router that was brand new. Much better coverage over the house. Security cameras respond much faster. Money well spent. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very happy. Way better than one front internet company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked fine after we had Xfinity come out to help us. Our internet system was too old and had to be updated in our house. After that everything went operational for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The one to get

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get this not netgear, this has open vpn options as well. I bough to replace multiple bricked Netgear night hawks and have been very satisfied. Maybe not quite as user friendly at first as Netgear but way more robust.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Asus Wifi Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would spend little bit more money to get a better router because this router slows down and the app functions are not good as well you can’t really boot people out of the WiFi and the range is low so if you have big house I would not recommend this.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ASUS RT-AX58U router. We're sorry to hear that the performance and app functionality did not meet your expectations, especially in terms of speed, range, and network control. We appreciate your feedback and will pass it along to our product team for review.

      For troubleshooting tips and guidance, we recommend visiting our support FAQ linked below which offers helpful steps to optimize your router’s performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2104019978-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Wireless Router] How to improve Wi-Fi Connection -  https://www.asus.com/support/faq/1047919/ Asus

  • Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Has really changed the internet speeds in my home.

    I would recommend this to a friend