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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2693 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 2,693 reviews
  • Rated 4 out of 5 stars

    Good could be better without advance features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have liked to see better wifi speeds. We have a 1 story house that’s 2500sq ft. The wifi reaches everywhere some spots only 2 bars but the wifi speeds are still pretty crappy my phone only gets 200mbps when I’m at one end of the house but if I’m on top of router 700mbps we have 1.2gb speeds and I just wish it reached better in the house because I really don’t want extenders when I have a 1 story. Ethernet speeds of course are amazing and I love the features of the app.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to reduce cable bill. Works great, easy setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a netgear batwing before buying this and I was getting 150meg download over wifi. After getting this router i saw 770meg download in the same place a few rooms away. I have around 29 wireless devices and 4 wired. This thing does not skip a beat. I would highly recommend this and I have become an asus router fan.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Superrr. Greattttt

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superrrr. Fastttt. Is the best. Routerrr. Everrrrrr

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi keeps cutting off . Not very reliable. Also the 5 gig setting is supposed to allow 2.4 gig switches etc to work but at 5 gig setting the 2.4 items all go out

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Hsira,

      We apologize for the connectivity issues you’re experiencing with your ASUS RT-AX82U V2 Router and any inconvenience this has caused. This is not the level of performance we aim to deliver. To help resolve the issue, we recommend reviewing the troubleshooting steps outlined in the following support FAQ. If the problem continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2305049616-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] WiFi signal is often disconnected -  https://www.asus.com/support/faq/1030641/ Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best gaming router yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming router of the century super fast and easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router. I am able to reach the wifi and my 1800 sqft house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no complaints. does what it says without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product no issues what so ever with it 10/10

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a month and so far no lagging at all. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you, it is great product. I love it. I love Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and installation. Great product. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since I bought this my games don’t lag at all

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my router. It’s definitely my upgraded internet speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Recommend it love love love if u love gaming get this

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wireless internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy was so easy to setup and works great. Love this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice for gaming. Highly recommend you get this one

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Asus Gaming Router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, excellent quality, RGB and very fast!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working really fast and I really love the RGB lights.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, cool looking router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. I like all of the options it has. I am able to prioritize my work pc and gaming consoles on my home network. The lighting looks cool. The only complaint I have is I was hoping the wifi coverage would be a little better. It is decent but my last tplink router was $100 cheaper and I had full wifi signal in every part of my 2500 sq ft home. This asus router does not have as good of wifi coverage. It’s still a really good router though and I love the asus brand.

    I would recommend this to a friend
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