Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,695 reviews
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Excited, but not for long.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My router died and replaced it temporarily with a $70 TP-Link which has dropout issues. I have over time used all the major brands of routers except for Asus, so after reading all the great reviews, I was excited to give this router a try. Upon setup, my two desktops, my laptop, phone and I-pad all connected. Then the fun began. None of my echo products would connect. Found a workaround on the net of putting them on a guest network. It worked, but a dumb solution. My two TVs would not connect to either network nor would my VOIP phone. At this point, I am having way too much fun. Boxing this sucker back up to return. By the way, I compared the range and speed of this unit with my cheap TP-Link, the speed was marginally better, but the TP-Link has better range.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Rhettmeister,


      We're sorry to hear about the unfortunate experience you had with your unit not connecting to some of your wireless devices and that you planning to return it. We do value our customers and take negative customer service experience very seriously. Have you tried updating the firmware? Please attempt the steps from the FAQ below.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102064882-0012) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support



      Troubleshooting - https://www.asus.com/support/FAQ/1008000/ Asus

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup dashboard user friendly. Using for business network connecting 15 PCs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    asus router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working fine. Can't really tell if it is any faster, but works good. Like other asus routers it will some times drop the internet connection for no reason, then it comes back. Not often, but it does drop internet. Otherwise so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Increased coverage

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had added a couple of exterior wi-fi cameras and this fit the bill for the extra distance coverage we needed. My son is an IT guy and he searched thru a number of different makes and chose this model. I agreed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome gaming wifi 6 router

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as usual asus provides an excellent router with all the latest features and amazing software geared towards gamers. which this doesnt dissapoint. i was able to quickly and easily setup my network with all the features i want and deep advanced settings that all the networking fuds like me enjoy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great value!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new Asus router replaces one that was eight year old. It was recommended to me instead of a Mesh network - and I have to say its lived up to my expectations. Best of all, I no longer get the 'your network is unstable' message while on Zoom calls. That alone was worth the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Budget Router

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considered a budget router, but it has been comparatively phenomenal. I was just using a the combo modem/router compatible with my ISP. The wireless speeds were abysmal. I upgraded to this and my wireless speeds are matching what I'm actually paying for now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frustratingly bad

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It constantly needs to be rebooted to improve WiFi performance, and has completely froze up at least twice in 6 months. Asus routers used to be reliable, now they are as useless as Netgears.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JDecker,

      We apologize for the connectivity issues you're experiencing with the ASUS RT-AX82U V2 Router and the inconvenience this may have caused. This is not representative of our typical product quality. To resolve the issue, please refer to the troubleshooting steps in the FAQ below. If the problem continues, don’t hesitate to contact our support team at https://www.asus.com/us/support/CallUs for further assistance or repair services.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049616-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] WiFi signal is often disconnected -  https://www.asus.com/support/faq/1030641/ Asus

  • Rated 4 out of 5 stars

    Amazing — but there's a catch

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to be a Netgear only person. Bought a $300 netgear router and it died on me after 1.5 years. It just sat there! This is such a better build and honestly, I must have to reset it every 3 months or so — which is nothing. Only thing I don't like is how you have to share your data with third parties to enter gaming mode. That's sketch. So I took off a star. Still recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not improve my wifi speed.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a gaming router and this was not it. It was more flash with the lighting than anything. It actuslly decreased my wifi and ethernet speed. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Neezy,

      We sincerely apologize for the connectivity issue you're experiencing with the ASUS RT-AX82U V2 router and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049616-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Wireless Router] How to improve Wi-Fi Connection -  https://www.asus.com/support/faq/1047919/ Asus

  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    SWB

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty simple setting it up. Really likes the looks of front light

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Gaming Router

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have midcentury fiber. We have the 250 mbps plan. We were only getting 80 - 110 mbps with their router. This one was recommended to us by a best buy employee. After hooking it up, we were getting 148.88 - 186.30 mbps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    400 Mbps internet service and now 400 Mbps wifi

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 4 year old router with 300 Mbps Wifi however as it got older, the speed was around 160 Mbps. I have 400 Mbps service and now I get 400 Mbps on Wi-Fi using the 5G channel. The 2.4G channel distance is longer than the older router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how you can customize the lights I also like the gaming options it has but other then that there is better routers out there infeel but this one is still cool I’ve yet to use it to its full capacity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too fancy,maybe not the BEST router, but still works if you have stable wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price/Performance Ratio

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to other routers with similar specs, this one is priced far more competitively and just gives you more for less $. Solid companion app, nice feature to change colors (was able to seamlessly match my desktop lighting) and excellent reception in a 2,500+ Sq Ft home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement for another ASUS router (dark knight) that had passed it's time. Was shocked the first time I tested the download speed compared to the old router - WAY faster. So far it's been working fine with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice router.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice router. Fast speeds. Works well with Aimesh and hardwired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommended Gaming Wi-Fi Router

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best routers you can buy to work at home with a built-in firewall. You can also throttle bandwidth for guest and give your gaming devices advantage over all other devices. Highly Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I have needed for some time and I am so happy I chose Best Buy as my place of purchase. And, I also want to commend Samuel on his professionalism and for sharing his knowledge when installing the WiFi. Great job and I thank you.

    I would recommend this to a friend