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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,695 reviews
  • Rated 5 out of 5 stars

    Best router I've used.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router I've ever used. I had a mesh system with two nodes that worked ok. This router is way better and I have a ton of devices, including multiple game systems connected.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 2 out of 5 stars

    Good Range, Very poor reliability

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this router for one week now and the radios will randomly stop working. Sometimes the 2.4 radio will stop working/broadcasting, which most of my things are connected. The 5.8 will just stop working or cut out while playing a game online. I've tried using the default (out the box) settings and also tweaking the settings. Nothing seems to work. When it does work, the range is very good, I had a Google Wifi mesh (3 node) set up in a 3k sqft + garage (100 ft away) and this router seems to have the same amout of range as the G Wifi.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      I'm truly sorry to hear about the poor connection, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1030608/


      Troubleshooting 2 - https://www.asus.com/support/FAQ/1030641/ Asus

  • Rated 5 out of 5 stars

    Great Gaming Rounter.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great gaming router. Had been having issues with some netgear routers and decided to give Asus a try. Has worked so great since then. Looks cool as well if you like that RGB gamer look.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse wifi router I have ever bought. Stopped working in less than a yr. I am going back to netgear

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mark N,

      We're sorry to hear that the router stopped working. This is not the kind of experience we want our customers to have with any ASUS products. Please allow us to make your experience with ASUS a better one. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repairs under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2012021798-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    WORST ROUTER EVERR !!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    speed us trash ! spped us dookie ! the spped is slow i sit on 50 ping while playing fortnite! DONT BUY !

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup and configuration.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online purchasing process was easy. My router was ready in sealed original mfg box. A simple pkugin and configuration was an eady step by step. i would recommend ASUS router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Asus-RT-AX82U AX 5400 Dual-Band WiFi 6 Router for my office. The set up was super easy with the App. The range was a little disappointing...but...it covers our office at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this router. It fits every one of my needs. The fact that you can turn off the lights makes it ideal because I have it set up in the room. You won’t be disappointed 10/10 would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Goid product but bad Store.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it because Bestbuy stole 72 dollars From me.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jesse M,

      We sincerely apologize for the issues you've encountered during the purchase process. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting Best Buy customer service at 1-888-237-8289.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2305049616-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Lowers ping. Great range.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router ive bought. The gaming port and settings have lowered my ping by 20ms using the free apartment internet. I like the customization to prioritize what each device is for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it before they run out

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's at least 100 bucks cheaper than any other router with the same features . Port forwarding was so simple . 2.4 and 5 ghz configuration is a cinch . Not to mention all the gaming options this router has .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged this in and hooked up all my devices they had no problems finding the router and connecting to it, when it gets warmer I'll check the range when I am on my patio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS RT-AX82U

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After upgrading firmware, zero issues. Wifi is stable. Only negative is this is not currently supported by Merlin firmware.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Manufacturer’s support very frustrating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance good so far. Set up from the ASUS site is pretty average. Options for the unit’s performance and settings choices thorough and useful. Support and troubleshooting from ASUS.com might have been developed by the writers for Laurel and Hardy’s “Who’s on first, what’s on second, I don’t know is on third.” Inconsistent formatting for information fields, endless looping in the chat section, dead ends that do not complete the inquiry’s journey, repeating screens requesting information they don’t need. Time to again watch Bill Murray again on Groundhog Day, again. Thus two stars, again. In store help was great.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with this model as well as our technical support team. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Outstanding router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than my Netgear. Love the built in security features. Also the phone interface makes it really easy to use and monitor you internet traffic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router for mid-size apartment, no challenges with setup or configuration. Software is good, not perfect but good enough to get you through what you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong enough to keep up with Gig Speed but...

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't complain, does what it's supposed to but wish that the signal traveled further through the house. When signal is strong its great when signals weak... Meh not so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing router for gaming or anything

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing router! It literally covers my house better than a mesh system. Worth every penny! Setup is not as intuitive as newer mesh systems but that somewhat expected with a “gaming” router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed were pretty low where I couldn't play any games. Lots of people in my house using the wifi, but this bad boy did the trick and now im gaming with ease

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Does not meet it's criteria on lan speed.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router makes my modem connection drop from time to time and I am unable to reach my max speed when I hook it up to my router ( I am on xfinity gigabit speed). I used the Lan ports multiple time and it is frustrating to see that a wire connection only reaches 250mb instead of my gigabit speed. It's Lan speed is exactly the speed of my wifi. So what's the point of being wired at that point then. The wifi is awesome though, it really works well and the signal strength from upstairs to the basement I can reach the max speed of wifi still.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that you are not getting the LAN speed as expected. This is not the kind of experience we want any of our customers to have. Have you tried to change the RJ45 cable? Is it Cat 5 or Cat 5e? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus