Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,693 reviews
Rated 5 out of 5 stars
ASUS RT-AX82U
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After upgrading firmware, zero issues. Wifi is stable. Only negative is this is not currently supported by Merlin firmware.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Pros mentioned:
Performance
Rated 2 out of 5 stars
Manufacturer’s support very frustrating
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Performance good so far. Set up from the ASUS site is pretty average. Options for the unit’s performance and settings choices thorough and useful.
Support and troubleshooting from ASUS.com might have been developed by the writers for Laurel and Hardy’s “Who’s on first, what’s on second, I don’t know is on third.” Inconsistent formatting for information fields, endless looping in the chat section, dead ends that do not complete the inquiry’s journey, repeating screens requesting information they don’t need. Time to again watch Bill Murray again on Groundhog Day, again. Thus two stars, again.
In store help was great.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with this model as well as our technical support team. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS.
Best Regards, Joan ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Good router
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great router for mid-size apartment, no challenges with setup or configuration. Software is good, not perfect but good enough to get you through what you need.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Strong enough to keep up with Gig Speed but...
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Can't complain, does what it's supposed to but wish that the signal traveled further through the house. When signal is strong its great when signals weak... Meh not so much.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Great Router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does a great job on multiple connections, VR, Streaming video, ect. I have had no issues like disconnects. It has worked flawlessly for me.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Best wifi evr had
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was easy to hook up has great features fast connection... I have had netgear and linksys and always had issues! Love Asus products
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 1 out of 5 stars
Don’t waste your money
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this router expecting to fasten my internet connection but instead it did the complete opposite and slowed down my internet. I spent almost 200$ just for this to slow down my internet. Don’t waste your money because this router is a waste of money and time
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Michael G,
We sincerely apologize for the connectivity issue you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us [email protected] include the case number "N2305049616-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1048876/
Rated 5 out of 5 stars
Noice
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Speed were pretty low where I couldn't play any games. Lots of people in my house using the wifi, but this bad boy did the trick and now im gaming with ease
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 2 out of 5 stars
Does not meet it's criteria on lan speed.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This router makes my modem connection drop from time to time and I am unable to reach my max speed when I hook it up to my router ( I am on xfinity gigabit speed). I used the Lan ports multiple time and it is frustrating to see that a wire connection only reaches 250mb instead of my gigabit speed. It's Lan speed is exactly the speed of my wifi. So what's the point of being wired at that point then. The wifi is awesome though, it really works well and the signal strength from upstairs to the basement I can reach the max speed of wifi still.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Valued Customer,
It's unfortunate to hear that you are not getting the LAN speed as expected. This is not the kind of experience we want any of our customers to have. Have you tried to change the RJ45 cable? Is it Cat 5 or Cat 5e? I'm happy to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
I would by an ASUS router again
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Since I've had this router, I've no complaints! It's a stylish unit, the interface is easy to work with and offers a lot of features!
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Pros mentioned:
Speed
Cons mentioned:
Connection
Rated 1 out of 5 stars
Kept disconnecting Roku and smart plugs
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This router was amazing when I first hooked it up. We had much faster speeds on our gaming consoles, PCs, and mobile devices. However, all of our Rokus had trouble connecting and some of our smart home devices kept disconnecting. It was nice to have super fast gaming speeds, but hardly worth it when you can't use smart lights or streaming devices. Perhaps ours was defective. Either way, this was the first and likely the last Asus router I will ever buy.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Empressjenf,
We're sorry to hear about the unfortunate experience you're having with the connection on this model. Please allow us to make your experiencing with ASUS a better one. We would recommend that you follow the steps in the link below to resolve this issue. For more information send us an email at [email protected] and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome router, does everything you could want and than some. I highly recommend it. Only down side is that the antennas don't unscrew from the back of the router.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Best so far!
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far the router is working like a charm, with great internet security.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Amazing router for gaming or anything
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing router! It literally covers my house better than a mesh system. Worth every penny! Setup is not as intuitive as newer mesh systems but that somewhat expected with a “gaming” router.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 4 out of 5 stars
ASUS wireless router
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I updated from my old router that was still working fine. I find that the speed is not as fast as my other router and the distance is about the same. Need to go into the settings and try changing them to see if I can increase the overall speed.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 4 out of 5 stars
Instructions very inadequate
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well, but instructions required outside help. A required info was not in the box or on the item. Also, my current system has a combined modem/router. The instructions were not helpful in how to turn off the router portion of the combined modem/router.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Asus router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After my old Netgear router quit, I needed a new one soon. I read the reviews, and decided that this was going to be a suitable replacement. I definitely have not been disappointed so far.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Great router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent router, had the XR500 gaming router before and kept dropping connection during play. This one works flawlessly.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Fast and able
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The router is everything expected. It’s likely more overpowered for my uses but better to have excess capacity rather than too little. The ability to prioritize through QOS is very nice.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
I would recommend this to a friend
Rated 3 out of 5 stars
Didn't work for my needs
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Apparently i have 85+ devices on my network. I was hoping this would be able to handle the load but it became very unstable with many drops.
If you can move up to the AX-86U or the AX-88U you'll probably have a much better experience. Better yet the AX-11000 is probably the single router to beat. ASUS makes really good routers and the ability to make them a mesh network just by adding another router is really a killer app. The 82U would make a great mesh add on if you have an existing setup already.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black