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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2693 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,693 reviews
  • Rated 5 out of 5 stars

    Good speed all round

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast WI Fi way faster than my 4 yo router which failed. Easy setup. Make sure you use a strong PW during setup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, with one flaw.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast. Looks great, a conversation piece for sure. It looks like an alien ship. The only downfall is that it seems to drop the signal intermittently and get bogged down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this thing has been working great, and it was easy to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router ended all of my Wi-Fi woes. I work from home and depend on a solid connection 24/7.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    grate wifi 6 router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the wifi 6 i get about 900mbps download off it, even tho my plan is faster, am able to game and steam at the same time with no issues, it is a little confusing to set up tho

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent stability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid router, great traffic management, I use this with my wireless mesh and I would recommend it for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Runs great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this for 8months, i have no issues or complaints, not even one buffered video

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not certain whether it's the router, but there is still times where internet seems a little slow. Definitely please overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Wi-Fi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and excellent quality Wi-Fi. Not just beautiful but also excellent disign

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    built for speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with the last two netgear routers, wanted to try something different. Went with a Asus router and so far extremely happy.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you so much for your honest feedback, we truly appreciate it. If you are experiencing any technical issue that reflects a 3 star? Feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    The gaming features make everything so easy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the best featured wifi 6 router. The easy port forwarding and QoS features are so worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great, it really boosted my connection higher than what we currently pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RGB Gamer Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the RGB, definitely the coolest gamer router you can buy. I gamed with no lag and setup was easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just started iracing and this router is perfect, so far no problems and my gaming speed is incredible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ultra fast and cool looking router wifi6

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great router! ultra high speeds for my ps5 and pc. its about 5 timea faster thab my previous unit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the power of wifi at your home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since we bought this little toy. we have zero issues with the Wi-Fi now.. cameras thermostat , TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is amazing and works great. Sleek look to it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SOLID ROUTER

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a solid not great router....needs be rebooted more than i would have thought....solid wifi coverage range and speeds....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Wi-Fi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I could’ve purchased for my house hold. My Wi-Fi has never been this perfect.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    qc issues

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    died in 3 months had to have replaced and went back to netgear

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Frank F,

      We're sorry to hear that the router stopped working. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Our goal is to ensure every purchase is a positive experience. We understand that you no longer have the device, but we will forward your feedback to the Product team for review.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2102064882-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

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