Customer Ratings & Reviews
- Model:
- RT-AX82U V2
- SKU:
- 6532136
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.
This summary was generated by AI based on customer reviews.
Not worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Have used a better one from asus before.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Puneet,
We are sorry to hear that this ASUS router did not live up to your expectations. We would also love to hear from you as to what changes you would make to this product to make it worth the price. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305049616-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best I’ve had and didn’t last very long. A waste of money, was only able to use for a few months.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the router. Have you reached out to our support team? We do offer excellent warranty repair. I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.comand provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus can do better for the cost
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be stronger for the price. I've set 2 of these up, in different typed of homes.
No, I would not recommend this to a friendRouter Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good modem which seems to work well. Hard to figure out at first but once it's set up correctly, it works great.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, we truly appreciate it. If you have any technical issues, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
Range for miles (not literally, but almost!)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this router to replace a 10 year old ASUS AC3100 for an RV we use as a short term rental about 100 feet from our house. One thing that ASUS has over the competition is they work well out of the box as repeaters. We have gig fiber optic internet with a mesh system provided by our ISP which is OK, but ASUS routers are able to pick up signals from further away that no other routers can. The old router was connected using the 2.5 mhz band which occasionally dropped connections and given its age it was time to retire it. The RT-AX82U is able to pick up the 5 mhz band from our house with a reasonable signal strength, so now our short term guests have access to fiber optic speeds without our having to run ethernet over to the RV. Very good router for the price.
I would recommend this to a friend Gamers and streamers beware!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviews you read about after a few months of ownership is true. After 3 months of having this we have had nothing but issues. My husband is a gamer and we have a Xbox Series X and he can't play online with friends because of the constant lagging of internet ( and his Xbox is wired in). We only got this because we thought we would upgrade our Netgear. We owned our Netgear for 3 years with no issues with service. Our internet speed from spectrum is 400. Asus customer service is lacking because they will just repeat every step they have already done to try to fix the issues which never gets fixed. I've asked for a replacement and they avoid the question. I myself stream movies and i have to constantly deal with my movies pausing and the picture quality degrading. Overall I wouldn't recommend this product especially for gamers or people who like to watch movies.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Animals3269,
We're sorry to hear about the connection issues you're having with this model. Based on the issue you described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Did I get a bad one?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As long time user of (2) Asus AC1900 (RT-AC68U) routers I was really disappointed that despite multiple attempts to install this router, NONE of the devices (20+) on my network will connect to it! Before doing anything I did indeed update to the latest firmware. I tried both WITH wifi 6 enabled and WITHOUT it being enabled, no change. My SSID's ARE separate (i.e.. MYSID and MYSID_5G). I also tried factory reset at least twice. ONLY My Galaxy S10, which is wifi 6 capable, will connect to this router. Oddly it shows/thinks? it is connected to wifi 6 no matter what settings are on the router (whether wifi 6 is enabled or disabled.) Perhaps this is part of the problem, that the router broadcasts in wifi 6 no matter what? VERY DISSAPOINTED ASUS! Will update this IF/WHEN things change, presumably after I spend hours on the phone with tech support because I have searched high and low online and can't seem to find anyone with similar problems or a fix that works, which is strange and further leads me to believe maybe I got a bad one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David, I'm sorry to hear that you were experiencing issues with setting up the router and getting devices connected to it. This is absolutely not the kind of experience that we want any of our customers to have and we would love to help you to resolve these issues. For assistance with these issues please send us DM on Twitter @AsusHelpUS with the serial number of the router as well as your case number N2012021798 for reference.
Thank you for choosing ASUS!
Best regards,
Leonardo
ASUS Customer Loyalty – US Support
asus ax5400
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as the item description says, but the constant lights in front can be annoying
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that light is very annoying to you. This is absolutely not the kind of experience we want any of our customers to have. You can enable or disable the lighting if you desire, the button is located at the very front above the aura lighting.
When the LED is on, press the button for 3 seconds to turn off the LED and Aura lighting.
When the LED is off, press the button for 3 seconds to turn on the LED and Aura lighting.
For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Slower speeds than I ever expected.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hmmm. Weird because I like ASUS as far as gaming goes. I had an ASUS pc. But this router was getting horrible speeds. I updated and tried everything to make it run to get better speeds. But this one is a no go for me. Especially at the price they ask. Note: maybe mine is defective but I won’t be getting another so I I won’t know for sure.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry the device is running slow and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Range not very good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router does Not have very good range I retuned to store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I will be letting the related department know about this concern for continuous improvements to the product line. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Looks like a UFO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.String internet connection, but it took me a couple of hours to set it up on the app.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, we truly appreciate it. If you have any technical concerns with the app, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Died in hours ... returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working on me in 2 hours , tried factory reset and it never turned on again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HarmonicLight,
We are terribly sorry the device stopped working after two hours and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We are recommending to have the unit return to Best Buy and request a replacement once you're within the return time period.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Was not worth it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never really worked correctly. Ended up going back to my old router. This one would not hold a Wi-Fi connection even when close or far away. Had to reboot it constantly. Upgraded firmware and still did not fix the issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the WIFI connection dropping. This is not the kind of experience we want any of our customers to have. There could be a lot of factors, please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1030608/
Wireless router
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t as strong as advertised, find another one stronger
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it didn't work as advertised. Is it not broadcasting as expected? Is your connection dropping? If you need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Needs a little improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never reached the speeds it was supposed to, but rgb was cool.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the speed, this must be frustrating. Please attempt the steps from the FAQ below to improve your router performance. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Range, Speed
Fast and wide range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speeds with this router are really fast with WiFi 6 and the range is really good for wireless cameras around my yard
I would recommend this to a friend Worst router!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst router I have ever had! Would not connect up to my smart lights, smartthings devices. Took hours to hook up my ring camera devices for them to work. any old devices you have will not connect up to this router!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drew,
We are terribly sorry your having issues connecting your devices to the router and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. Please ensure the router is running the latest firmware version.
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Good but not ideal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool But I was not getting my full gigabit speed with this.
No, I would not recommend this to a friendPoor quality for price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for two years. Had issues all two year with internet going out even had ISP look at it and it’s the router not my internet. Won’t buy again going back to Netgear!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
Thank you for bringing this to our attention and please allow us to apologize for the inconveniences that you've had with the router. Have you reset the device? We would advise that you have the device sent in to Best Buy for inspection and repair. If you should have any other concerns or feedback we would love to hear it, you can reach out to me directly at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Eh.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have more then 10 connections this does a poorly job on wifi. With technology these days they should be able to push out your internet. 800mps i pay for, and get around 100-200. There are better options out there would pass on this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the Wi-Fi connection. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Are you getting the same speed via LAN/Ethernet connection? Speeds can vary depending on the frequency band/data rate.
802.11a : up to 54 Mbps
802.11b : up to 11 Mbps
802.11g : up to 54 Mbps
802.11n : up to 300 Mbps
802.11ac (1024QAM) : up to 4333 Mbps
802.11ax (2.4GHz) : up to 574 Mbps
802.11ax (5GHz) : up to 4804 Mbps
If possible, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support