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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2693 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 2,693 reviews
  • Rated 1 out of 5 stars

    Returned and haven't looked back.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned and got the netgear nighthawk. This one was horrible for us.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dustin,

      We appreciate your feedback. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. Can you please provide us with more information on the issue you're having with this model? If you wish to discuss the matter with us, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Amazing Upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a few year old Netgear... Speed: We pay for 200Mbps through Spectrum and on our Netgear router we'd get anywhere from 130-160Mbps on 5Ghz. After installing this router we're getting 230-250Mbps. I expected a bump, I didn't expect this much more speed than I'm even paying for. Range: Our house is wired into a corner of the house so I wanted to get a router to cover it all rather than mesh. We have about 2400 square feet in a one story house. On the 5GHz band I can go to the opposite corner of the house and still have an 85% signal strength and virtually the same speeds. I have to go to my mailbox at the end of the driveway to see a drop, where I'm getting ~180Mbps. Unless you live in a castle this thing has you covered. Should you buy? If it's in your budget absolutely.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not handle zoom meeting over WiFi on MacBook Pro.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear SOHCIT,

      We are extremely sorry the device cannot handle Zoom meetings and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.

      We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, easy to set up, better range than my older one, ability to prioritize streaming and my wifes online classes over my gaming (so I dont get divorced), 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wierd

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real easy to hookup and get going Increased gaming speed

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This is the way

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris, buy this one. Best router I’ve ever owned. It’s the best way.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range, Speed

    Rated 5 out of 5 stars

    Easy and fast for years to come

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Router for the price. Range is great and maintains speeds. Easy to use and setup especially for user with gig internet super fast for the next years to come!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install but hard to get it to work. Had to keep adjusting antenna and moving the base into the window to get it to project out to our garage which isn't attached to the house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Thermal issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 2 & a half years ago. The speeds are blazing fast and the setup is simple and easy to monitor. However, it would overheat and after a little over 2 years of use, it has only gotten worse. Since it's no longer in warranty, I popped it open to see if maybe it had accumulated dust. It was spotless on the inside. As clean as the day I bought it. Upon a little digging, I started to come across quite a few threads discussing the poor thermal paste and constant overheating issues. I popped the heat sinks off and low and behold, the thermal pads weren't even making full contact. I'm now torn. Do I roll the dice and buy it again in hopes that the next one is assembled better? I loved everything about this router besides it going out due to improper assembly.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ryan,

      Thank you for sharing your feedback on this model and for being one of our valued customers, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the issue with your display. We would like to extend our sincerest apology for all the inconveniences that you might have experienced with your ASUS product. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide.
      If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105041787-0032) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was kinda in doubt at first cause my internet was really bad and this boosted it. Me without using the cable still really works and i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and cool design. No issues so far and it had no problems connecting to my Spectrum Modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived quickly and in great working order. No issues, very happy with the router.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic for gaming and well with multiple devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    asus rt ax82u

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    covers the whole house. It was what I was trying to accomplish

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Far So Good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know enough about routers to speak on its pro's and cons.but its h huge improvement over the 12 yr old unit it replaced. I had one laptop which couldn't see the router let along connect. I believe it was a failing network card. I purchased an inexpensive Asus USB plugin network adapter. Being that the laptop and router of 6 ft apart, all is working fine. There have been no issues with 9 other devices which connect to wifi. So all in all am content with my purchase so far, however its really too soon to tell

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    BEST GAMING ROUTER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS LIKE A CHARM. FAST! EXCELLENT PRICE FOR THIS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Winner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pkeased with this purchase. Now I’m getting great signal

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    ASUS router is the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router at Best Buy to replace my 3 year old Linksys gigabyte router that was not achieving its expected ethernet or wifi speeds on a 1 gigabyte Verizon FIOS connection. After installing the ASUS router, I now get 935mbps download speeds on ethernet and between 450 to 510mbps download speeds via wifi. This one router covers my 2000 square foot house. This is the best wifi router I have ever owned. It was very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup and Mac-aware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and knows about MacOS. Extensive menu to customize as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for years, it has not given and problems and works very well

    I would recommend this to a friend
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