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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2693 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 2,693 reviews
  • Rated 3 out of 5 stars

    Worked great until it didn't

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great router for 3 years. Never had any issues with the WiFi signal. Web UI was great and managing port forwarding and VPN rules was easy. Unfortunately after 3 years the Ethernet ports started to go out. Highly recommend oicking up Best Buy's warranty if yoy buy this router.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Recommendation with a budget

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by my IT person, once installed is working well, I like the features and password options

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Rocks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router rocks! Fast, fast, fast. With fiberoptic was told I'd get 500 up and down, got better than that! Love the slow, blinking lights. Metronet employee fell in love with it when he installed our fiberoptic cable. Love the software, easy to deal with and like the option to see who's connected at any time. Ain't the newest, but certainly one of the best.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing router and amazing speeds.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking around for a router for a while now and originally went with a NetGear Router but unfortunately it had slow ethernet speeds, I then found this ASUS router and it fixed every problem the netgear had. I am able to confirm this router works perfectly with spectrum 400 Mbps internet and it will more than likely work well with higher speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kidilla

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great Good signal. Just is perfect and helps my ring work better

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ASUS RT-AX82U Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy with the purchase of this router....both because of it's features, speed, and the many security security options it makes available. It turned out to be a really good choice from all the routers available at this time. Would highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Buyer beware of connectivity issues on Asus AX82U!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On paper, this is an outstanding router. And when it works, it works quite well. However, do a quick scan for this model losing connectivity and you'll find numerous forum posts from the past few years (including 2023) of people facing issues. I bought this new, configured it but then had to return due to constant drop-outs of both internet and wifi signal.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS ROUTER !!!!!!! It is junk !!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to give this router a negative 10, but that is not available. There is NO tech support available for this router. Tech support is based in the Philippines, not US. They don't know how to diagnose or trouble shoot a problem. They only have a sheet of paper with instructions for what to do. Last resort is that they tell you to turn the router off and back on. That doesn't fix the problem, only hides it for a little while. There are no viable diagnostics or error reporting. This router is a piece of (!@#$%^&*) junk !!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear WayneS,
      We're sorry to hear you're experiencing connectivity issues. To help resolve the problem, please follow the troubleshooting steps outlined in our FAQ below. If the issue continues, don't hesitate to reach out to our support team at https://www.asus.com/us/support/CallUs for further assistance or repair service.
      We stand behind our products and are committed to continually improving them and our support processes to deliver exceptional customer service. For more information, please email us at [email protected] and reference your case number N2012021798-0035. Our goal is to resolve your issue as quickly as possible.
      Your feedback is invaluable in driving improvements in our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ :[Wireless Router] How to improve Wi-Fi Connection  https://www.asus.com/support/faq/1047919/ Asus

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Constantly Loses Connection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drops connection and reboots 20 times a day. Nothing like watching sports then having red robot eyes blinking at you constantly. Will not update firmware, gets to 99% then fails every time. Tried to do the manual upload, but it's a 20-step process that I must be doing wrong. The how-to page is from 12/2023, and their website has clearly change since then.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Victor K,

      We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2305049616-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Died after less than 3 years, work well though

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well when it worked. Just died after 2.5 years.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Router above refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice router, easy setup. Plenty of features if you need them. Good wifi range. 2200 sq ft house single story. Nice list of connected devices in the first page with signal strength.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Asus Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after reviewing tech magizines for its quality and price. Product is doing what is says it would do and the price was lower than all other stores. Product delivered as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Keeps us happy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to handle what we can throw at it. Husband is the game player and my uses are of the work and communication type.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for aimesh with ethernet backbone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an older house (90 year old) last year and it's been tough getting quality wifi throughout. I have an ASUS RT-AX88U as my main router and an older Asus router in my office connected with CAT7. I also have 2 other branded access points. I still had horrible issues. I have about 60 wireless devices from appliances to cameras, doorbells, computers, locks, light switches everything is smart and struggling. I purchased this and took down my 2 other access points wireless to use them just as repeater for wired devices on them. My wifi, so far with my 2 Asus routers using aimesh and ethernet backbone is working extremely well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Stop Searching- This is it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Router.. easy to set-up… highly recommend…Oh and it’s cool looking with the glowing lights

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about 8 months, then the wifi started being spotty. Now, a little over a year later, the 2.4 ghz drops constantly and most of our smart home stuff won't stay connected because of that. The range also isn't nearly as good as it claims. My office is two walls and about 30ft from the router and the connection and speed are poor.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Robbie,
      We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2102064882-0023).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/us/support/FAQ/1015073/ Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded expectations. Went from 50Mbps to 425Mbps. Changed from a 2 yr old orbi.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gaming router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good for my gaming and gives me the best internet speed of the 200mbps to 500mbps

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great router!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It good wifi router for multiple devices! Easy set up!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Satisfied with my router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up and multiple options for configuration.

    I would recommend this to a friend
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