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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 2,691 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit set up very easily. I can see an obvious difference my Wi-Fi capabilities

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from a ISP provided router, and have greatly appreciated the improvements.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Range

    Rated 5 out of 5 stars

    good stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great router, looks good, range is good. It doesn't catch in the garage, which it is not far from. I don't think this is a quality issue or lack of signal strength, as I have brick walls. Good for everything promised. I connected this with the ZenWiFi 3 pack with this as the primary and the 3 pack as nodes around the house. Great setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great router one of the best router for gaming and yes it work eith ps5 and pc

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Asus wifi fast enough and steady

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast network I can use now. Wifi speed I use is 1gig and results are 900-980mhz for wifi. Super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Decent router on sale

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Range was actually worse than my old tp link that I bought for half the price, but it was fast and had a lot of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good connection. Strong signal throughout the house. And looks like a spaceship

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as advertised. Set up was so quick and easy. I seriously can't even explain how simple it was.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Asus RT-AX84U AX5400 Wifi Mesh Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boosted internet speeds immediately. Wifi 6 blows the previous generation out of the water. Customizable rgb settings, but you can really only change the color for these settings on a few options. Easy set up through the separate Asus Router app, just plug in and play! Was slightly pricy, but you're always going to pay more to upgrade, and this model should hold it's weight for at least a few years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and great coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited to review this router for at least a month before reviewing. It replaced a Linksys AC1900 that I had for 2 years that was not performing well at all. Installation and setup was easy and should not be a problem for a novice. Most notable improvement was my download speed that jumped from 86mbs with the Linksys to 261mbs which greatly improved the quality of Netflix, Amazon Prime and downloading large files. Secondly, my buffer bloat (lag between requesting packets and receiving them) dropped from110ms to less then 30ms for downloads and and 140ms to 80ms for uploads. This is one of the causes for stuttering when streaming video content. Coverage is now much,much better in my 1800 sq ft home where the router is centrally located. Highly recommend this router even if you are not a gamer.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Good price for what u get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run this with my xbox and get no lag whatsoever. (No ethernet and i get 10-13 ping)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy won't help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router in April of 2025 with a 3 year warranty. On January 25 the 5ghz signal stopped working and the 2.4ghz signal only works up to about 10 feet away. I went to Asus and they said I needed to contact Best Buy. I chatted online and the agent said I needed to bring it in to have the Geek Squad look at it. I made an appointment and went I went in for my appointment I was told they can't do anything for me and that I needed to go to Asus. The chat agent should have told me that instead of having me was another day. Best Buy gets no stars for their customer service!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RickB,

      We apologize for the complete failure of your router's 5GHz signal and the severely degraded 2.4GHz range, especially after only nine months of use and while still under a 3-year warranty. The runaround you've experienced between ASUS and Best Buy for warranty service is unacceptable and incredibly frustrating. Please know that all ASUS products undergo intensive quality control testing and inspections; this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Should you need assistance sending the unit in for warranty service, you can reach me at [email protected]. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best router ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a townhouse where my bedroom is upstairs and the modem is downstairs. My Wifi in my room sucked super bad so I bought this router as I do play games and need my internet to be good in my room. Best purchase ever. My WiFi has never been faster. It also has some really cool features on the app.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great better than the Netgear nighthawk I owned for years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent strength and coverage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one with Excellent signal strength and coverage. VPN setup was awesome

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    replaced my netgear with this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid performer and has add guard built in. Setup was easy and the coverage is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, easy to setup and provides a good coverage area.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great performance, kinda dorky appearance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally got a $400 router on sale for half price during Black Friday, and I have never had so many issues with a router. Spent hours just trying to connect my printer to the wifi with no luck. Must have been a good reason the discount was so deep. I took it back after a couple days of wasted effort and exchanged for this. Couldn't be happier! Everything worked perfectly right away. On the 5ghz wifi band I can transfer files from my PC to my NAS at 40MB/sec, a huge upgrade from my previous Google Wifi router. My only complaint is I would have liked to keep the combined 2.4/5ghz bands for cleanliness, but I just could not get it to keep my PC on the 5ghz band even though they're only about 20 feet apart. There are some settings to adjust and I poked at them a bit, but unless you're a networking technician the parameters are far too technical to understand. Being able to tie a mac address to a specific band would be a really nice and simple feature. In the end I just split the bands and problem solved, it just seems kinda silly how little control you have. One other thing, MU-MIMO is a big reason I upgraded my router, and for some reason it's off by default. Be sure to go through your settings to make sure any advertised features you want are turned on. If I had to nitpick anything else, the design is kind of dorky. It lives in our closet anyways so whatever. It also lacks mounting holes on the bottom, so you don't have the option of wall mounting in case you're wondering.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Router review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router, it reaches all my home and gives everyone excellent connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. One of the best purchases i have made. Wifi has no lag and has a strong signal

    I would recommend this to a friend
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