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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 2,695 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    ASUS Router

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New to the ASUS brand but it is operating wonderfully.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It’s awesome!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this router looks like a spaceship. You can customize the colors. Was soo easy to set up and it is future proof with WiFi 6 and mesh networking. I recommend this to everyone. You can even control the rougher from your phone with ASUS’s App.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Wi-Fi speed, range, and connection. Best value would definitely keep it if the ethernet port wired connection didn’t limit my speed. This router is limited to 1.0Gbps wired. I pay for 1.2Gbps from my ISP so I had to return

    I would recommend this to a friend
  • Pros mentioned:
    Range, Setup

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickest setup I've ever had on a router. My kid really likes the blue lights too because they kinda have a cool in and out fade. I have a 2600 square feet home and the wifi is reliable througout the whole house ever since I set this up.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workd great no more lagging with our gaming and streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Awesome Router and Awesome App. Love ASUS.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was amazing. I originally purchased the Netgear AX5400 on black Friday thinking it was a good deal "half off for $150", but man was I wrong. Constantly having issues with the 5Ghz band and the range. With a router that is normally $300 that is unacceptable. I had so many other issues with that router as well. When I went to best buy to return it, they were out of stock but had this router in stock at a comparable price. I paid a few extra bucks and got this and haven't had any regrets. I've had it for a few weeks now and have not had any issues. The range is awesome and both 5Ghz and 2.4Ghz bands are working great. I have about 20 devices in the house "Xbox, PC's, Firesticks, Smartbulbs & plugs, cameras, etc.." and no problems with any of them. Would highly recommend spending the extra money on this one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    definitely worth the buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing is epic!!! we have at least 6 streaming devices running at the same time in my house. sometimes i feels like more with phones, multiple tv/roku devices, game consoles, 4 computers. now with 6 devices running on a 500mbps bandwidth streaming at the same time, we dont have any lag whatsoever. i tested the internet speed for wireless and wired devices. i got 430mbps wireless and 480 wired. that is really good. and this was with eyesight to the router so best case scenario. objects and electrical devices in between could cause interference with any router configuration. the router has a lot of tools to help you personalize your network as well. i can add devices to the network and name them individually like dad's phone, or home pc. with an asus motherboard, i can give my computer priority over all other devices. you can do that with other devices too, but it favors asus products of course. you can set a guest access feature that turns off after a set period of time. and there is much more to play with that i have not tried yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS surprised me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Router has made my gaming so much faster also the app is awesome i will never be a fan of a money hungry shark like ASUS but to give them there credit they built a wonderful Router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great for now. Time will tell since the previous one this replaced only worked for 18 months

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. This is a decent product. Would suggest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this for well over a year and is great for optimizing your internet the way YOU want it! QOS settings are perfect and are pretty simple to setup! You may want to watch a YT video to see everything it can do!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 2 out of 5 stars

    Great for the first two weeks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a Year of using a First gen wifi 6 TP Link router, I decided it was time for an upgrade. Enter this Asus router. I won’t lie. Aside from its wifi 6 capability and its slick alien/gamer design. There isn’t much outside of the ordinary. The setup was easy and the experience was great. Then about 2 weeks ago I got a firmware update that ruined my experience. I ended up having my devices constantly disconnected from my network and the have the connection established immediately. Initially I thought it too be an overwhelming amount of devices on the network, when in reality I barely had 1/3rd of it max capacity. After dealing with the constant connection and disconnection my devices, and with little support from Asus, I made the choice to return the unit. Much better options for the same price roughly.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Zarndt2134,

      We're sorry to hear about the unfortunate experience you had with the connection on this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.

      Thank you for choosing ASUS.
      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Works great; good deal for wiFi 6 capability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is from a technologically knowledgeable but normal home user, not from an expert in wireless technology who require amazing bandwidth for 45 devices. The router was my first wireless router purchase in probably a decade...apparently devices are all fancy now, and can "beam-form". I was using an ATT-fiber-service-provided modem/router combo that they force you to use, and wanted to see if we could get better coverage for outdoor wireless cameras around the property. I can't conclusively say there is better coverage because i didn't measure the difference, but everything seems to working very well so far and my cameras seem to be running out of battery less often (which COULD be partially because they don't have to constantly search so hard for a wifi signal). I don't play games that require a lot of bandwidth, so i can't comment on that. If you don't like the "Aura" lighting, you can customize and change it. For people like me who tend to NOT buy the latest and greatest tech every 2 years but still want to future-proof somewhat, this is one of the most affordable wifi6-enabled routers i've seen. Here's to hoping this carries me through the next 10 years. *WARNING TO ATT FIBER CUSTOMERS: There is apparently no way to "turn off" the wifi router portion of their combo modem/router. Port forwarding through your required modem/router combo will be required to make this router work with their equipment. If you don't know how to do that, call ATT and they should be able to help you (i was actually surprised by how helpful they were).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ASUS Router

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup. Works perfectly. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 4 out of 5 stars

    Fast speed, dedicated gaming port.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is very fast and thus far seems to maintain a very reliable wireless connection. The range WIFI range is good. I have about a 2,800 sg.ft. house and I can get good signal in all rooms but not much on the patio. The reason for the four star review is the phone app. I find the app is hard to navigate and I can't get it to work at all outside the home. I thought the apps were intended for remote access.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Router!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Router I've ever owned! I bought this as a replacement for a Netgear gaming router, and it is leaps and bounds better than any Netgear product I've ever owned. I was only getting a little over 80mb dl to any of my connected devices with my Netgear router. I installed this ASUS AX5400 in minutes, and without having to connect a laptop to set up...everything was done with the app, and I was literally up and running in about 10-15 minutes. My dl speed increased on all my devices across the board, and I am now getting anywhere from 220MB - 235MB download on all my devices. I especially like that you can set priority to devices of your preference such as a gaming console, or streaming device. The lights are mainly a novelty, and I leave them off most of the time. I do run them at night though, and they throw off enough light so that I can move around in my bedroom in the dark without having to turn a light on. Great quality, easy to operate, and it does exactly what it's supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Awesome Router!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this router from a NightHawk when all the kids went remote for COVID. We had ZERO issues with 3 kids zooming at the same time. We have multiple devices running at the same time this thing doesn't skip a beat! Very easy to set up, and the Asus app is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed well, reliably gave me 900/1200 download and similar upload, easy to use interface displays all things related to the network, would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to replace a mesh network so I could choose between 2.4GHz and 5GHz. So far, so good. Super easy set-up. Lots of controls through the Asus App. It sits in a corner room of our 2 story house and has no problem covering 2700 sq ft without an extender.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asas Router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better connectivity, far less buffering than the router which the internet company provided.

    I would recommend this to a friend