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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 2,691 reviews
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workd great no more lagging with our gaming and streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the great router I have used in this price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the great router I have used in this price range.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Setup

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickest setup I've ever had on a router. My kid really likes the blue lights too because they kinda have a cool in and out fade. I have a 2600 square feet home and the wifi is reliable througout the whole house ever since I set this up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems nice okay, but it's very hard to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Huge difference from my old ASUS router.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With three kids in zoom class, video streaming and video games the Internet Wi-Fi has been a bit unbearable throughout the day with super low speeds. This router has made a huge difference, it also was extremely easy to setup! The ASUS app is really easy to use and haven’t had any problems with drops or slow speeds. If your dealing with drops or having a problem with full coverage in your home this router will make a difference!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. This is a decent product. Would suggest

    I would recommend this to a friend
  • Cons mentioned:
    Buffering

    Rated 4 out of 5 stars

    Asas Router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better connectivity, far less buffering than the router which the internet company provided.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ASUS Router

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup. Works perfectly. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It’s awesome!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this router looks like a spaceship. You can customize the colors. Was soo easy to set up and it is future proof with WiFi 6 and mesh networking. I recommend this to everyone. You can even control the rougher from your phone with ASUS’s App.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Setup

    Rated 4 out of 5 stars

    Great router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good router. I’ve had it connected for two days now and no problems. Set up was very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Good Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Range has increased over router it is replacingHaven’t noticed any speed increase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK for basic stuff, TERRIBLE range,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ~2 months ownership. It replaced my fiber isp's leased calix router; my service is only 50down/50up as it is all I need. Good-no dropped connections, light adjustability, does a fine job for basic internet stuff, decent with gaming (wired), speedtest. Cons- range is TERRIBLE 5K sq foot home with this in center and doesn't cover even half the house, videos over 720 resolution pixelate and buffer (on a hard wired connection), WILD speed fluctuations, and broadcasting from a phone or computer to tv-forget about it. The isp's calix router was LEAPS and BOUNDS better than this one-it ran FLAWLESS for a year. I would (and am) look for something else. (and i'm not spending hours on phone tech support to "fix" something that should work out of the box). My second and last asus product.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Shooter7,

      Thank you for your comment.

      We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength. Typically, the coverage of this ZenWIFI is up to 5700 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at:  https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-ax82u/helpdesk_bios?model2Name=RT-AX82U. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Great gaming router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome router wi fi 6 looks cool and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Great for the first two weeks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a Year of using a First gen wifi 6 TP Link router, I decided it was time for an upgrade. Enter this Asus router. I won’t lie. Aside from its wifi 6 capability and its slick alien/gamer design. There isn’t much outside of the ordinary. The setup was easy and the experience was great. Then about 2 weeks ago I got a firmware update that ruined my experience. I ended up having my devices constantly disconnected from my network and the have the connection established immediately. Initially I thought it too be an overwhelming amount of devices on the network, when in reality I barely had 1/3rd of it max capacity. After dealing with the constant connection and disconnection my devices, and with little support from Asus, I made the choice to return the unit. Much better options for the same price roughly.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Zarndt2134,

      We're sorry to hear about the unfortunate experience you had with the connection on this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at [email protected] and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.

      Thank you for choosing ASUS.
      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Decent Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace another Router which I thought was broken. In the end it wasn’t but I like this one as well and elected to keep it. The only thing I don’t like as much is the software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as should, gets further signal than my nighhawk.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Awesome Router and Awesome App. Love ASUS.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was amazing. I originally purchased the Netgear AX5400 on black Friday thinking it was a good deal "half off for $150", but man was I wrong. Constantly having issues with the 5Ghz band and the range. With a router that is normally $300 that is unacceptable. I had so many other issues with that router as well. When I went to best buy to return it, they were out of stock but had this router in stock at a comparable price. I paid a few extra bucks and got this and haven't had any regrets. I've had it for a few weeks now and have not had any issues. The range is awesome and both 5Ghz and 2.4Ghz bands are working great. I have about 20 devices in the house "Xbox, PC's, Firesticks, Smartbulbs & plugs, cameras, etc.." and no problems with any of them. Would highly recommend spending the extra money on this one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    definitely worth the buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing is epic!!! we have at least 6 streaming devices running at the same time in my house. sometimes i feels like more with phones, multiple tv/roku devices, game consoles, 4 computers. now with 6 devices running on a 500mbps bandwidth streaming at the same time, we dont have any lag whatsoever. i tested the internet speed for wireless and wired devices. i got 430mbps wireless and 480 wired. that is really good. and this was with eyesight to the router so best case scenario. objects and electrical devices in between could cause interference with any router configuration. the router has a lot of tools to help you personalize your network as well. i can add devices to the network and name them individually like dad's phone, or home pc. with an asus motherboard, i can give my computer priority over all other devices. you can do that with other devices too, but it favors asus products of course. you can set a guest access feature that turns off after a set period of time. and there is much more to play with that i have not tried yet.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price! Range is pretty good if placed right

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router and Easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest router I have ever installed. Works Great!

    I would recommend this to a friend
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