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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,695 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    FAST WiFi 6 Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where do I start? Great product that provides amazing fast internet across my whole house, without the need for boosters or extenders. The RGB lighting is an added bonus. Plus easy setup with the app makes this an easy recommendation.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK for basic stuff, TERRIBLE range,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ~2 months ownership. It replaced my fiber isp's leased calix router; my service is only 50down/50up as it is all I need. Good-no dropped connections, light adjustability, does a fine job for basic internet stuff, decent with gaming (wired), speedtest. Cons- range is TERRIBLE 5K sq foot home with this in center and doesn't cover even half the house, videos over 720 resolution pixelate and buffer (on a hard wired connection), WILD speed fluctuations, and broadcasting from a phone or computer to tv-forget about it. The isp's calix router was LEAPS and BOUNDS better than this one-it ran FLAWLESS for a year. I would (and am) look for something else. (and i'm not spending hours on phone tech support to "fix" something that should work out of the box). My second and last asus product.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Shooter7,

      Thank you for your comment.

      We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength. Typically, the coverage of this ZenWIFI is up to 5700 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at:  https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-ax82u/helpdesk_bios?model2Name=RT-AX82U. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Performance, Range

    Rated 5 out of 5 stars

    Best router I’ve owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router, this replaced my netgear r7000. This router has awesome range far better than my netgear had. Handles over 20 connected devices, no lag spikes on the ps5 series x or streaming content.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far So good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I wanted to upgrade my router to take full advantage of my 300+ mbps internet plan and I decided to go with this one. Speeds are well over 300 mbps and its easy to manage. *Please plug in your router and modem into a separate power outlet than the rest of your appliances (TV, soundbar ...) for better speeds. I noticed that my speeds suddenly dropped and I couldn't figure out why. I was getting ready to have a tech come over take a look but before then I decided to separate the modem and router to a different outlet and sure enough speeds spiked. I had these plugged into a multiple outlet bar along with my soundbar and TV. Modem and Router weren't getting enough power plugged in with everything else.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Seems like just an average router to me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on the other reviews here, I really was expecting to be blown away by this router. People here made it seem like the signal would go through 24 inch thick lead walls. Well, I have the router in a room, and directly beneath it, about 12 feet away is my Xbox One. The only thing between the two is a standard sheetrock ceiling / floor. My signal at that spot is Fair to Good. So... yeah. Also, the signal is not very strong just 23 feet from the router simply because I walk down 5 stairs and close my inside door which is just a hollow door. So, not sure if I am doing something wrong here. AX is on, I point the antennae every which way, no difference.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JasonSenior,

      Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection on this model. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.

      Thank you for choosing ASUS.
      Best Regards,
      Joan
      ASUS Customer Loyalty US Support

      [ASUS Wireless Router] How to improve reception of wireless signals(reduce wireless interference):  https://www.asus.com/support/FAQ/1030608

      [Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/ Asus

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    An affordable next-gen solution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this router overall, and even happier that I can use my old router with ASUS's AiMesh to extend my wifi into my garage using the same network credentials. It all works seamlessly, and the speeds are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem to go with new AT&T fiber, am now getting consistent 600 Mbps download speeds. Works like a charm and the LEDs add a fun little personalization touch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    ASUS UFO !!! out of this world

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing little router. I have always been an ASUS fan and my last router was awesome and this one is even better. Super easy setup and so customizable..it makes it seem like my connection is faster than it is.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Fast and Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a Netgear Nighthawk AX8 that was buggy. It was very easy to setup and I get descent coverage (not as much as the netgear). But it easily covers my 1,700 sq. ft. house. It just works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great small business Wireless Access Point

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless router was a pleasant surprise as I used it in a small law firm office to replace an old wireless router which was weak with many dead spots. Used two in a mesh setup, they work perfectly together with no more dead spots !

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ASUS continues to impress

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I've had dozens of routers over the past 10 years, I have a problem lol. I really like Netgear because they offer Bitdefender, and its easy to manage a bunch of them remotely for family. But for myself... I always come back to Asus, and this guy just makes me fall in love all over. I can't seem to make it angry, and trust me... I'm hard on networks being in Enterprise IT, and on off time streaming thousands of TV/Movies and hundreds of video games. I put these through the gauntlet downloading terabytes of data till they crash... and ASUS seldom ever do. If you are a gamer, this guy will be all you need for years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great and fast router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been great so far, I had problems with my old router. I game a lot and it’s been great on that and easy to configure. I attached a external hard drive to the USB port and been streaming movies off it at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router, i have all my gaming consoles connected to the router directly, and a couple others through Wi-Fi, not a single issue since I've installed it, i use it every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus over Netgear forever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router I have purchased yet. The management software is amazing and the connection is reliable and has a high data yield. I also love the gaming optimization porr for those that want a dirext ethernet connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is great on wireless or wires works great in my office, the ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Router - Black, was great for the network and the telephone system.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it!!! So far so good!!! We have over 30 wireless devices and with out 1Gbps high speed Internet never once experienced lagging.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to Wi-Fi 6 and signal strength in my house and it works better than my older router and is much faster. Like all the available controls, guest network , etc. Great for the price would definitely buy again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems nice okay, but it's very hard to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Setup

    Rated 5 out of 5 stars

    ASUS RT-AX82U is an excellent router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS RT-AX82U is an excellent router. It is fast and Wifi extends further than my old one. It was easy to setup and has latest security options. Would highly recommend this router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Amazing upgrade.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, improved performance over my existing 5year old ASUS router, didn’t have to reinstall any apps or change any hardware config, a seamless upgrade. Amazing!

    I would recommend this to a friend